Xneelo receives all take-down notifications<\/b> via the Internet Service Provider\u2019s Association of South Africa (ISPA). We are obliged to act upon all take-down requests.<\/p>\nOur policy<\/h2>\n
Once we receive a take-down request from ISPA, we check whether the take-down request is valid i.e. that the content referred to in the notification does appear on the website<\/strong> and that the website is hosted on our network<\/strong>. Once this check is complete, we communicate directly with our customer. The customer is given 4 working days<\/strong> to comply with the notification which involves removing the content in question.<\/p>\n Should the customer refuse to remove the content, we will have little choice other than to suspend<\/strong> the website.<\/p>\n As a hosting company, we do not adjudicate<\/strong> whether the content is offensive or not. Our role is simply to enforce the take-down request<\/strong>.<\/p>\n According to section 77 of the Electronic Communications and Transactions Act 25 of 2002<\/em> (the ECT Act), any member of the public, including organizations, may submit a take-down request. We are obliged to comply with the request in order to receive full protection for limitation of liability afforded to us by the ECT Act.<\/strong><\/p>\n Refer to ISPA’s website<\/a> for further information and their\u00a0Take-down guide<\/a><\/p>\n <\/p>\n","protected":false,"plain":"Xneelo receives all take-down notifications<\/b> via the Internet Service Provider\u2019s Association of South Africa (ISPA). We are obliged to act upon all take-down requests.\r\n xneelo receives all take-down notices via the Internet Service Provider\u2019s Association of South Africa (ISPA). We are obliged to act upon these asap.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[166],"tags":[22772,333],"topics":[],"class_list":["post-2921","post","type-post","status-publish","format-standard","hentry","category-website","tag-ispa","tag-take-down"],"acf":[],"additional_meta":{"category_title":[{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":22772,"name":"ISPA","slug":"ispa","term_group":0,"term_taxonomy_id":22772,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw","term_order":"556"},{"term_id":333,"name":"take-down","slug":"take-down","term_group":0,"term_taxonomy_id":333,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw","term_order":"3014"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2921"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2921\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2921"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Our policy<\/h2>\r\nOnce we receive a take-down request from ISPA, we check whether the take-down request is valid i.e. that the content referred to in the notification does appear on the website<\/strong> and that the website is hosted on our network<\/strong>. Once this check is complete, we communicate directly with our customer. The customer is given 4 working days<\/strong> to comply with the notification which involves removing the content in question.\r\n\r\nShould the customer refuse to remove the content, we will have little choice other than to suspend<\/strong> the website.\r\n\r\nAs a hosting company, we do not adjudicate<\/strong> whether the content is offensive or not. Our role is simply to enforce the take-down request<\/strong>.\r\n\r\nAccording to section 77 of the Electronic Communications and Transactions Act 25 of 2002<\/em> (the ECT Act), any member of the public, including organizations, may submit a take-down request. We are obliged to comply with the request in order to receive full protection for limitation of liability afforded to us by the ECT Act.<\/strong>\r\n\r\nRefer to ISPA's website<\/a> for further information and their\u00a0Take-down guide<\/a>\r\n\r\n "},"excerpt":{"rendered":"