{"id":30367,"date":"2020-04-11T11:04:40","date_gmt":"2020-04-11T09:04:40","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=30367"},"modified":"2025-12-30T15:08:04","modified_gmt":"2025-12-30T13:08:04","slug":"troubleshoot-gmail","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/troubleshoot-gmail\/","title":{"rendered":"Troubleshoot errors using your domain email address in Gmail"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17909 size-thumbnail alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/gmail-logo-1-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/gmail-logo-1-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/gmail-logo-1.png 300w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>If your domain email address is set up in Gmail and it is no longer working, then here&#8217;s how to edit the server settings. In most cases the problem will be caused by Gmail no longer allowing the use of a non-<span style=\"font-weight: 400;\">SSL\/TLS<\/span> mail setup.<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our\u00a0new email setup guides for <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-domain-gmail\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail on computer<\/a> or <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/how-to-setup-your-email-in-gmail-for-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail on mobile<\/a>, rather than this troubleshooting guide.<\/p>\n<p>Change\u00a0<em>example.com<\/em> to your domain name.<\/p>\n<h3>Check your password<\/h3>\n<ul>\n<li>First check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in the Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have Control Panel access.<\/li>\n<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct \u2013 <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here\u2019s how<\/a>.<\/li>\n<\/ul>\n<h3>Check account settings<\/h3>\n<p>Accessing the email account settings will vary depending on whether you are using a computer, Android or iPhone\/iPad.<\/p>\n<h2>Computer<\/h2>\n<ol>\n<li><strong>Browse<\/strong>\u00a0to\u00a0<a href=\"https:\/\/mail.google.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail\u00a0<\/a>and\u00a0<strong>log in<\/strong><\/li>\n<li>Select the\u00a0<strong>Settings icon<\/strong>\u00a0from the top right menu, then choose\u00a0<strong>Settings\u00a0<\/strong>from the dropdown list<br clear=\"none\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24385\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail.png\" sizes=\"auto, (max-width: 257px) 100vw, 257px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail.png 505w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail-204x300.png 204w\" alt=\"\" width=\"257\" height=\"377\" \/><\/li>\n<li>\u00a0Select\u00a0<strong>Accounts and Import<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24387\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport.png\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport.png 1830w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-300x42.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-768x107.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-1024x143.png 1024w\" alt=\"\" width=\"730\" height=\"102\" \/><\/strong><\/li>\n<li>Look down the page for <strong>Send mail as<\/strong>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Find the domain email address that you want to edit<\/li>\n<li>Click <strong>edit info<\/strong> in line with that email<\/li>\n<li>Note that if there is an option to <strong>verify<\/strong> instead of <strong>edit info<\/strong> then you will need to do that first<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-30481\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp.png\" alt=\"\" width=\"1000\" height=\"68\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-300x20.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-768x52.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/li>\n<li>Ensure that <strong>Treat as an alias<\/strong> is unticked and click <strong>Next Step<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30466\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-2.png\" alt=\"\" width=\"508\" height=\"250\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-2.png 972w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-2-300x148.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-2-768x378.png 768w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><\/li>\n<li>Change any\u00a0 details as needed to ensure that:\n<ul>\n<li><strong>Send through (domain) SMTP servers<\/strong> is checked<\/li>\n<li><strong>SMTP Server<\/strong> has\u00a0<strong>smtp.\u00a0<\/strong>before your domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<li><strong>Username<\/strong> is the full email address<\/li>\n<li><strong>Password<\/strong> is correct<\/li>\n<li><strong>Secured connection using SSL<\/strong> is checked<\/li>\n<li><strong>Port<\/strong> is 465<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31121\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-3_ssl.png\" alt=\"\" width=\"622\" height=\"493\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-3_ssl.png 972w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-3_ssl-300x238.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-3_ssl-768x608.png 768w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/><\/li>\n<li>Returning to the <strong>Accounts and Imports<\/strong> screen, you should now see this: <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31127\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-smtp-updated_ssl.png\" alt=\"\" width=\"1000\" height=\"115\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-smtp-updated_ssl.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-smtp-updated_ssl-300x35.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-smtp-updated_ssl-768x88.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/li>\n<\/ol>\n<p>You should now be able to send mail. Only proceed further if you <strong>can&#8217;t receive<\/strong> mail<\/p>\n<h4>Edit Incoming mail server settings<\/h4>\n<ol>\n<li>Follow steps 1-3 above<\/li>\n<li>Scroll down to<strong> Check mail from other accounts <\/strong>and click <strong>edit info <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-30373\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-other-account.png\" alt=\"\" width=\"1000\" height=\"97\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-other-account.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-other-account-300x29.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-other-account-768x74.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/strong><\/li>\n<li>Ensure that the settings are as follows:\n<ul>\n<li><strong>User name<\/strong> is the full email address<\/li>\n<li><strong>Password<\/strong> is correct<\/li>\n<li><strong>POP Server\u00a0<\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Port<\/strong> is 995<\/li>\n<li><strong>Always use a secure connection (SSL)<\/strong> is ticked<\/li>\n<li>The other tick boxes are optional<\/li>\n<li>Click <strong>Save Changes<br \/>\n<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31130\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit_ssl.png\" alt=\"\" width=\"626\" height=\"523\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit_ssl.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit_ssl-300x251.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit_ssl-768x642.png 768w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/li>\n<\/ol>\n<h2>Android<\/h2>\n<ol>\n<li>On your Android phone or tablet, open the Gmail app\u00a0\/&gt;<\/li>\n<li>In the top left, tap Menu\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Menu\" src=\"https:\/\/lh5.ggpht.com\/gnm-ty6mnE6vkedDflD8UzuuSYpoeaGMx1Am3m0zH0OkEAkqv3jGJV3cnjkqH75mrrqn=w18-h18\" alt=\"Menu\" width=\"18\" height=\"18\" \/><\/li>\n<li>Tap the <strong>POP and IMAP settings for non-Gmail addresses<\/strong><\/li>\n<li>Select <strong>Server Settings<\/strong><\/li>\n<li>Ensure that the settings are as follows:\n<ul>\n<li><strong>User name<\/strong> is the full email address e.g. <em>name@example.com<\/em><\/li>\n<li><strong>Password<\/strong> is correct<\/li>\n<li><strong>Server\u00a0<\/strong>has\u00a0<strong>mail.<\/strong> before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>SSL<\/strong> is ticked<\/li>\n<li><strong>Port:<\/strong>\n<ul>\n<li>IMAP: 993 or\u00a0POP: 995<\/li>\n<li>SMTP: 465<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>iPhone or iPad<\/h2>\n<p>The account settings for Gmail are <strong>not<\/strong> changed within the Gmail app itself, but instead under your device <strong>Settings<\/strong><\/p>\n<ol>\n<li>Go to your device <strong>Settings<\/strong><\/li>\n<li>Select <strong>Passwords and Accounts<\/strong><\/li>\n<li>Under <strong>Accounts <\/strong>select the relevant account<\/li>\n<li>On the next screen select the <strong>Account<\/strong> again<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30382\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit1.png\" alt=\"\" width=\"310\" height=\"324\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit1.png 500w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit1-287x300.png 287w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/li>\n<li>Edit the <strong>Incoming Mail Server<\/strong> settings as follows, ensuring that\n<ul>\n<li><strong>Host Name <\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g. <em>mail.example.com*<\/em><\/li>\n<li><strong>Username<\/strong> is the full email address<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31133\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit2_ssl.png\" alt=\"\" width=\"335\" height=\"596\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit2_ssl.png 500w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit2_ssl-169x300.png 169w\" sizes=\"auto, (max-width: 335px) 100vw, 335px\" \/><\/li>\n<li>Select <strong>Outgoing Mail server &gt; SMTP<\/strong><\/li>\n<li>Select the relevant server<\/li>\n<li>Edit the settings to ensure that:\n<ul>\n<li><strong>Host Name\u00a0<\/strong>has\u00a0<strong>smtp. <\/strong>before the domain name e.g. <em>smtp.example.com*<\/em><\/li>\n<li><strong>Username<\/strong> is the full email address<\/li>\n<li><strong>Use SSL<\/strong> is ON<\/li>\n<li><strong>Authentication<\/strong> is Password<\/li>\n<li>Click <strong>Done\u00a0<\/strong>at the top right of the screen<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31136\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-smtp_ssl.png\" alt=\"\" width=\"346\" height=\"482\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-smtp_ssl.png 500w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-smtp_ssl-216x300.png 216w\" sizes=\"auto, (max-width: 346px) 100vw, 346px\" \/><\/li>\n<li>Return to the <strong>Account<\/strong> screen and select <strong>Advanced<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31139\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit3_ssl.png\" alt=\"\" width=\"349\" height=\"166\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit3_ssl.png 500w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit3_ssl-300x143.png 300w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/><br \/>\n<\/strong><\/li>\n<li>Scroll down to <strong>Incoming Settings\u00a0<\/strong>and ensure that\n<ul>\n<li><strong>Use SSL<\/strong> is ON<\/li>\n<li><strong>Authentication<\/strong> is Password<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n","protected":false,"plain":"<img class=\"wp-image-17909 size-thumbnail alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/gmail-logo-1-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/>If your domain email address is set up in Gmail and it is no longer working, then here's how to edit the server settings. In most cases the problem will be caused by Gmail no longer allowing the use of a non-<span >SSL\/TLS<\/span> mail setup.\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our\u00a0new email setup guides for <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-domain-gmail\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail on computer<\/a> or <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/how-to-setup-your-email-in-gmail-for-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail on mobile<\/a>, rather than this troubleshooting guide.\r\n\r\nChange\u00a0<em>example.com<\/em> to your domain name.\r\n<h3>Check your password<\/h3>\r\n<ul>\r\n \t<li>First check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in the Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have Control Panel access.<\/li>\r\n \t<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct \u2013 <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here\u2019s how<\/a>.<\/li>\r\n<\/ul>\r\n<h3>Check account settings<\/h3>\r\nAccessing the email account settings will vary depending on whether you are using a computer, Android or iPhone\/iPad.\r\n<h2>Computer<\/h2>\r\n<ol>\r\n \t<li><strong>Browse<\/strong>\u00a0to\u00a0<a href=\"https:\/\/mail.google.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gmail\u00a0<\/a>and\u00a0<strong>log in<\/strong><\/li>\r\n \t<li>Select the\u00a0<strong>Settings icon<\/strong>\u00a0from the top right menu, then choose\u00a0<strong>Settings\u00a0<\/strong>from the dropdown list<br clear=\"none\" \/><img class=\"alignnone wp-image-24385\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail.png\" sizes=\"(max-width: 257px) 100vw, 257px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail.png 505w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/settingsgmail-204x300.png 204w\" alt=\"\" width=\"257\" height=\"377\" \/><\/li>\r\n \t<li>\u00a0Select\u00a0<strong>Accounts and Import<img class=\"alignnone wp-image-24387\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport.png\" sizes=\"(max-width: 730px) 100vw, 730px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport.png 1830w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-300x42.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-768x107.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/12\/accountsandimport-1024x143.png 1024w\" alt=\"\" width=\"730\" height=\"102\" \/><\/strong><\/li>\r\n \t<li>Look down the page for <strong>Send mail as<\/strong>\r\n<ul>\r\n \t<li >\r\n<ul>\r\n \t<li>Find the domain email address that you want to edit<\/li>\r\n \t<li>Click <strong>edit info<\/strong> in line with that email<\/li>\r\n \t<li>Note that if there is an option to <strong>verify<\/strong> instead of <strong>edit info<\/strong> then you will need to do that first<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<img class=\"alignnone size-full wp-image-30481\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp.png\" alt=\"\" width=\"1000\" height=\"68\" \/><\/li>\r\n \t<li>Ensure that <strong>Treat as an alias<\/strong> is unticked and click <strong>Next Step<\/strong><img class=\"alignnone wp-image-30466\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-2.png\" alt=\"\" width=\"508\" height=\"250\" \/><\/li>\r\n \t<li>Change any\u00a0 details as needed to ensure that:\r\n<ul>\r\n \t<li><strong>Send through (domain) SMTP servers<\/strong> is checked<\/li>\r\n \t<li><strong>SMTP Server<\/strong> has\u00a0<strong>smtp.\u00a0<\/strong>before your domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>Username<\/strong> is the full email address<\/li>\r\n \t<li><strong>Password<\/strong> is correct<\/li>\r\n \t<li><strong>Secured connection using SSL<\/strong> is checked<\/li>\r\n \t<li><strong>Port<\/strong> is 465<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31121\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-smtp-3_ssl.png\" alt=\"\" width=\"622\" height=\"493\" \/><\/li>\r\n \t<li>Returning to the <strong>Accounts and Imports<\/strong> screen, you should now see this: <img class=\"alignnone size-full wp-image-31127\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-smtp-updated_ssl.png\" alt=\"\" width=\"1000\" height=\"115\" \/><\/li>\r\n<\/ol>\r\nYou should now be able to send mail. Only proceed further if you <strong>can't receive<\/strong> mail\r\n<h4>Edit Incoming mail server settings<\/h4>\r\n<ol>\r\n \t<li>Follow steps 1-3 above<\/li>\r\n \t<li>Scroll down to<strong> Check mail from other accounts <\/strong>and click <strong>edit info <img class=\"alignnone size-full wp-image-30373\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit-other-account.png\" alt=\"\" width=\"1000\" height=\"97\" \/><\/strong><\/li>\r\n \t<li>Ensure that the settings are as follows:\r\n<ul>\r\n \t<li><strong>User name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Password<\/strong> is correct<\/li>\r\n \t<li><strong>POP Server\u00a0<\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Port<\/strong> is 995<\/li>\r\n \t<li><strong>Always use a secure connection (SSL)<\/strong> is ticked<\/li>\r\n \t<li>The other tick boxes are optional<\/li>\r\n \t<li>Click <strong>Save Changes\r\n<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31130\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-edit_ssl.png\" alt=\"\" width=\"626\" height=\"523\" \/><\/li>\r\n<\/ol>\r\n<h2>Android<\/h2>\r\n<ol>\r\n \t<li>On your Android phone or tablet, open the Gmail app\u00a0\/&gt;<\/li>\r\n \t<li>In the top left, tap Menu\u00a0<img title=\"Menu\" src=\"https:\/\/lh5.ggpht.com\/gnm-ty6mnE6vkedDflD8UzuuSYpoeaGMx1Am3m0zH0OkEAkqv3jGJV3cnjkqH75mrrqn=w18-h18\" alt=\"Menu\" width=\"18\" height=\"18\" \/><\/li>\r\n \t<li>Tap the <strong>POP and IMAP settings for non-Gmail addresses<\/strong><\/li>\r\n \t<li>Select <strong>Server Settings<\/strong><\/li>\r\n \t<li>Ensure that the settings are as follows:\r\n<ul>\r\n \t<li><strong>User name<\/strong> is the full email address e.g. <em>name@example.com<\/em><\/li>\r\n \t<li><strong>Password<\/strong> is correct<\/li>\r\n \t<li><strong>Server\u00a0<\/strong>has\u00a0<strong>mail.<\/strong> before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>SSL<\/strong> is ticked<\/li>\r\n \t<li><strong>Port:<\/strong>\r\n<ul>\r\n \t<li>IMAP: 993 or\u00a0POP: 995<\/li>\r\n \t<li>SMTP: 465<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<h2>iPhone or iPad<\/h2>\r\nThe account settings for Gmail are <strong>not<\/strong> changed within the Gmail app itself, but instead under your device <strong>Settings<\/strong>\r\n<ol>\r\n \t<li>Go to your device <strong>Settings<\/strong><\/li>\r\n \t<li>Select <strong>Passwords and Accounts<\/strong><\/li>\r\n \t<li>Under <strong>Accounts <\/strong>select the relevant account<\/li>\r\n \t<li>On the next screen select the <strong>Account<\/strong> again\r\n<img class=\"alignnone wp-image-30382\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit1.png\" alt=\"\" width=\"310\" height=\"324\" \/><\/li>\r\n \t<li>Edit the <strong>Incoming Mail Server<\/strong> settings as follows, ensuring that\r\n<ul>\r\n \t<li><strong>Host Name <\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g. <em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Username<\/strong> is the full email address<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31133\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit2_ssl.png\" alt=\"\" width=\"335\" height=\"596\" \/><\/li>\r\n \t<li>Select <strong>Outgoing Mail server &gt; SMTP<\/strong><\/li>\r\n \t<li>Select the relevant server<\/li>\r\n \t<li>Edit the settings to ensure that:\r\n<ul>\r\n \t<li><strong>Host Name\u00a0<\/strong>has\u00a0<strong>smtp. <\/strong>before the domain name e.g. <em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>Username<\/strong> is the full email address<\/li>\r\n \t<li><strong>Use SSL<\/strong> is ON<\/li>\r\n \t<li><strong>Authentication<\/strong> is Password<\/li>\r\n \t<li>Click <strong>Done\u00a0<\/strong>at the top right of the screen<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31136\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-smtp_ssl.png\" alt=\"\" width=\"346\" height=\"482\" \/><\/li>\r\n \t<li>Return to the <strong>Account<\/strong> screen and select <strong>Advanced\r\n<img class=\"alignnone wp-image-31139\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2020\/04\/gmail-iphone-edit3_ssl.png\" alt=\"\" width=\"349\" height=\"166\" \/>\r\n<\/strong><\/li>\r\n \t<li>Scroll down to <strong>Incoming Settings\u00a0<\/strong>and ensure that\r\n<ul>\r\n \t<li><strong>Use SSL<\/strong> is ON<\/li>\r\n \t<li><strong>Authentication<\/strong> is Password<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>."},"excerpt":{"rendered":"<p>If your domain email address is set up in Gmail and it is no longer working, then here&#8217;s how to edit the server settings.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119],"tags":[22955,925],"topics":[],"class_list":["post-30367","post","type-post","status-publish","format-standard","hentry","category-email","tag-troubleshoot-gmail","tag-gmail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0}],"tag_title":[{"term_id":22955,"name":"troubleshoot gmail","slug":"troubleshoot-gmail","term_group":0,"term_taxonomy_id":22955,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"496"},{"term_id":925,"name":"gmail","slug":"gmail","term_group":0,"term_taxonomy_id":925,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2782"}]},"featured_image_src":null,"author_info":{"display_name":"janine","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/aa7eb245072caa276e9df6888f1456c90cbf5304bea0210152b08c26141c638e?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/30367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=30367"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/30367\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=30367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=30367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=30367"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=30367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}