{"id":30968,"date":"2020-06-25T08:34:27","date_gmt":"2020-06-25T06:34:27","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=30968"},"modified":"2025-03-26T11:30:34","modified_gmt":"2025-03-26T09:30:34","slug":"email-settings","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/email-settings\/","title":{"rendered":"Ensure your email settings are configured correctly"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Xneelo offers <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/ssl-digital-certificates\/\"><b>SSL\/TLS<\/b><\/a> <span style=\"font-weight: 400;\">for mail. <\/span><span style=\"font-weight: 400;\">This means that you can use either <\/span><b>your domain name<\/b><span style=\"font-weight: 400;\"> (if both website and mail for your domain are hosted with us) or <\/span><b>your server name<\/b><span style=\"font-weight: 400;\"> in your email settings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When setting up your mailbox, you have 3 options to choose from:<\/span><\/p>\n<h2><span style=\"font-weight: 600;\"><b>OPTION 1: Email settings using your domain name (with SSL)<\/b><\/span><\/h2>\n<h4><strong>Incoming settings:<\/strong><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">Server\/host name: mail.example.com<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Port: 993 (IMAP) or 995 (POP)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">SSL: enabled<\/span><\/li>\n<\/ul>\n<h4><strong>Outgoing settings:<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Server\/host name: smtp.example.com<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Port: 465<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSL: enabled<\/span><\/li>\n<\/ul>\n<p><em><span style=\"font-weight: 400;\">Note<\/span><span style=\"font-weight: 400;\">: This does require your website DNS records as well as mail.example.com and smtp.example.com to point to our hosting servers. If they don\u2019t, or if your site is not making use of our<\/span> <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/lets-encrypt-ssl\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Let\u2019s Encrypt certificate<\/span><\/a><span style=\"font-weight: 400;\">, please use the hosting server name.<\/span><\/em><\/p>\n<h2><span style=\"font-weight: 600;\"><b>OPTION 2: Email settings using your server name (with SSL)<\/b><\/span><\/h2>\n<h4><strong>Incoming settings:<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Server name: This <a href=\"#found-in-konsoleH\" rel=\"noopener\">can be found in your control panel<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Port: 993 (IMAP) or 995 (POP)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSL: enabled<\/span><\/li>\n<\/ul>\n<h4><strong>Outgoing settings:<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Server name: This <a href=\"#found-in-konsoleH\" rel=\"noopener\">can be found in your control panel<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Port: 465<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSL: enabled<\/span><\/li>\n<\/ul>\n<p><em><span style=\"font-weight: 400;\">Note<\/span><span style=\"font-weight: 400;\">: We will be renewing our server SSL\/TLS certificates soon. Following this update, you may receive a prompt in your mail program requesting you to accept the new certificate. You may safely do so. You will also need to ensure your email settings are configured correctly.<\/span><\/em><\/p>\n<h2><span style=\"font-weight: 600;\"><b>OPTION 3: Email settings using your domain name (without SSL)<\/b><\/span><\/h2>\n<h4><strong>Incoming settings:<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Server\/host name: mail.example.com<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Port: 143 (IMAP) or 110 (POP)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSL: off<\/span><\/li>\n<\/ul>\n<h4><strong>Outgoing settings:<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Server\/host name: smtp.example.com<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Port: 587<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSL: off<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><a id=\"found-in-konsoleH\"><\/a>How to find your server name<\/h2>\n<p>The server name is listed in konsoleH and the new xneelo Control Panel as follows:<\/p>\n<h4><strong>konsoleH<\/strong><\/h4>\n<ol>\n<li>Browse to\u00a0<a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> and log in at Admin or Domain level.<\/li>\n<li>Search or choose the relevant domain.<\/li>\n<li>View\u00a0<strong>Domain Details<\/strong>.<\/li>\n<li>The server name will be listed under <strong>Hosting Server<\/strong>.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13799\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server.png\" alt=\"kh-hosting-server\" width=\"1874\" height=\"448\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server.png 1874w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server-300x72.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server-1024x245.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server-768x184.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server-1536x367.png 1536w\" sizes=\"auto, (max-width: 1874px) 100vw, 1874px\" \/><\/a><\/p>\n<h4><strong>xneelo Control Panel<\/strong><\/h4>\n<ol>\n<li aria-level=\"1\">Log into the\u00a0<a href=\"https:\/\/create.xneelo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">xneelo Control Panel<\/a>.<\/li>\n<li aria-level=\"1\"><span>Select a\u00a0<\/span><b>Product<\/b><span>\u00a0(e.g. Web Hosting) from the side menu.<\/span><\/li>\n<li aria-level=\"1\">Search for and select the domain name.<\/li>\n<li aria-level=\"1\">The\u00a0<b>Website details<\/b>\u00a0will display in the left-hand menu. The server name will be listed under\u00a0<b>Hosting server<\/b>.<\/li>\n<\/ol>\n","protected":false,"plain":"<span >Xneelo offers <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/ssl-digital-certificates\/\"><b>SSL\/TLS<\/b><\/a> <span >for mail. <\/span><span >This means that you can use either <\/span><b>your domain name<\/b><span > (if both website and mail for your domain are hosted with us) or <\/span><b>your server name<\/b><span > in your email settings.<\/span>\r\n\r\n<span >When setting up your mailbox, you have 3 options to choose from:<\/span>\r\n<h2><span ><b>OPTION 1: Email settings using your domain name (with SSL)<\/b><\/span><\/h2>\r\n<h4><strong>Incoming settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li><span >Server\/host name: mail.example.com<\/span><\/li>\r\n \t<li><span >Port: 993 (IMAP) or 995 (POP)<\/span><\/li>\r\n \t<li><span >SSL: enabled<\/span><\/li>\r\n<\/ul>\r\n<h4><strong>Outgoing settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li ><span >Server\/host name: smtp.example.com<\/span><\/li>\r\n \t<li ><span >Port: 465<\/span><\/li>\r\n \t<li ><span >SSL: enabled<\/span><\/li>\r\n<\/ul>\r\n<em><span >Note<\/span><span >: This does require your website DNS records as well as mail.example.com and smtp.example.com to point to our hosting servers. If they don\u2019t, or if your site is not making use of our<\/span> <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/lets-encrypt-ssl\/\" target=\"_blank\" rel=\"noopener\"><span >Let\u2019s Encrypt certificate<\/span><\/a><span >, please use the hosting server name.<\/span><\/em>\r\n<h2><span ><b>OPTION 2: Email settings using your server name (with SSL)<\/b><\/span><\/h2>\r\n<h4><strong>Incoming settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li ><span >Server name: This <a href=\"#found-in-konsoleH\" rel=\"noopener\">can be found in your control panel<\/a><\/span><\/li>\r\n \t<li ><span >Port: 993 (IMAP) or 995 (POP)<\/span><\/li>\r\n \t<li ><span >SSL: enabled<\/span><\/li>\r\n<\/ul>\r\n<h4><strong>Outgoing settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li ><span >Server name: This <a href=\"#found-in-konsoleH\" rel=\"noopener\">can be found in your control panel<\/a><\/span><\/li>\r\n \t<li ><span >Port: 465<\/span><\/li>\r\n \t<li ><span >SSL: enabled<\/span><\/li>\r\n<\/ul>\r\n<em><span >Note<\/span><span >: We will be renewing our server SSL\/TLS certificates soon. Following this update, you may receive a prompt in your mail program requesting you to accept the new certificate. You may safely do so. You will also need to ensure your email settings are configured correctly.<\/span><\/em>\r\n<h2><span ><b>OPTION 3: Email settings using your domain name (without SSL)<\/b><\/span><\/h2>\r\n<h4><strong>Incoming settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li ><span >Server\/host name: mail.example.com<\/span><\/li>\r\n \t<li ><span >Port: 143 (IMAP) or 110 (POP)<\/span><\/li>\r\n \t<li ><span >SSL: off<\/span><\/li>\r\n<\/ul>\r\n<h4><strong>Outgoing settings:<\/strong><\/h4>\r\n<ul>\r\n \t<li ><span >Server\/host name: smtp.example.com<\/span><\/li>\r\n \t<li ><span >Port: 587<\/span><\/li>\r\n \t<li ><span >SSL: off<\/span><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<h2><\/h2>\r\n<h2><a id=\"found-in-konsoleH\"><\/a>How to find your server name<\/h2>\r\nThe server name is listed in konsoleH and the new xneelo Control Panel as follows:\r\n<h4><strong>konsoleH<\/strong><\/h4>\r\n<ol>\r\n \t<li>Browse to\u00a0<a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> and log in at Admin or Domain level.<\/li>\r\n \t<li>Search or choose the relevant domain.<\/li>\r\n \t<li>View\u00a0<strong>Domain Details<\/strong>.<\/li>\r\n \t<li>The server name will be listed under <strong>Hosting Server<\/strong>.<\/li>\r\n<\/ol>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server.png\"><img class=\"alignnone size-full wp-image-13799\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/kh-hosting-server.png\" alt=\"kh-hosting-server\" width=\"1874\" height=\"448\" \/><\/a>\r\n<h4><strong>xneelo Control Panel<\/strong><\/h4>\r\n<ol>\r\n \t<li aria-level=\"1\">Log into the\u00a0<a href=\"https:\/\/create.xneelo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">xneelo Control Panel<\/a>.<\/li>\r\n \t<li aria-level=\"1\"><span>Select a\u00a0<\/span><b>Product<\/b><span>\u00a0(e.g. Web Hosting) from the side menu.<\/span><\/li>\r\n \t<li aria-level=\"1\">Search for and select the domain name.<\/li>\r\n \t<li aria-level=\"1\">The\u00a0<b>Website details<\/b>\u00a0will display in the left-hand menu. The server name will be listed under\u00a0<b>Hosting server<\/b>.<\/li>\r\n<\/ol>"},"excerpt":{"rendered":"<p>Xneelo offers SSL\/TLS for mail. This means that you can use either your domain name (if both website and mail for your domain are hosted with us) or your server name in your email settings.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119],"tags":[17093,17096,869,267],"topics":[10413],"class_list":["post-30968","post","type-post","status-publish","format-standard","hentry","category-email","tag-email-settings","tag-ssl-for-mail","tag-lets-encrypt","tag-ssl","topics-mail-security"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0}],"tag_title":[{"term_id":17093,"name":"email settings","slug":"email-settings","term_group":0,"term_taxonomy_id":17093,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2411"},{"term_id":17096,"name":"ssl for mail","slug":"ssl-for-mail","term_group":0,"term_taxonomy_id":17096,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2412"},{"term_id":869,"name":"lets encrypt","slug":"lets-encrypt","term_group":0,"term_taxonomy_id":869,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2894"},{"term_id":267,"name":"ssl","slug":"ssl","term_group":0,"term_taxonomy_id":267,"taxonomy":"post_tag","description":"","parent":0,"count":14,"filter":"raw","term_order":"3011"}]},"featured_image_src":null,"author_info":{"display_name":"janine.g","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine-g\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/60563272a8fc98e284410c640884d1e02e7271b28f06b7526c5f7dd877cb33f9?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/30968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=30968"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/30968\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=30968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=30968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=30968"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=30968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}