{"id":3175,"date":"2013-07-01T15:56:50","date_gmt":"2013-07-01T13:56:50","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=3175"},"modified":"2024-09-30T09:14:52","modified_gmt":"2024-09-30T07:14:52","slug":"find-the-serial-number-of-your-truserv-servers-hard-drive","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/find-the-serial-number-of-your-truserv-servers-hard-drive\/","title":{"rendered":"How to find the serial number of your Self-Managed Server\u2019s hard drive"},"content":{"rendered":"

Finding your Self-Managed Server serial number<\/h2>\n

Should your server logs or event logs indicate that one or more of your Self-Managed Server\u2019s hard drives have failed or are failing, our Support team will request that you provide us with the serial number of either the working hard drive or the failing hard drive. The reason for this is so that our Data Centre technicians accurately exchange the correct hard drive(s).<\/p>\n

In the case where the hard drive has not completely failed, you may provide us with the serial number of the faulty hard drive. If the hard drive has completely failed and you are unable to provide the serial number of the failed hard drive, you should provide us with the working hard drive\u2019s serial number.<\/p>\n

Please note<\/b>: If you are providing us with your working<\/b> hard drive\u2019s serial number, you need to indicate that you have provided us with the serial number of the working hard drive to ensure that the correct hard drive is replaced.<\/p>\n

The server logs or event logs will indicate which hard drive has failed or is failing. The below steps will briefly explain how to find the serial number of your hard drives:<\/p>\n

How to determine the serial number of a hard drive in Windows<\/b>:<\/u><\/p>\n

\n
    \n
  1. Download the following Open Source program called DiskID32<\/b> here<\/a><\/b>.<\/li>\n
  2. Open Command Prompt<\/b> and navigate to the folder where the program was saved.<\/li>\n
  3. Execute the program by entering the following command:\n

    \ndiskid32<\/span>.<\/span>exe <\/span>
    \n<\/span>
    \n<\/code><\/div>\n<\/li>\n
  4. The program will display more information, including the serial number(s), for the hard drive(s) in your Self-Managed Server.<\/li>\n<\/ol>\n<\/div>\n

    How to determine the serial number of a hard drive in Linux<\/b>:<\/u><\/p>\n

    \n
      \n
    1. Open terminal<\/b> and enter the following command:\n

      \nsudo hdparm <\/span>-<\/span>i <\/span>\/<\/span>dev<\/span>\/<\/span>sd<\/span>* <\/span>
      \n<\/span>
      \n<\/code><\/div>\n<\/li>\n
    2. The above command will display more information, including the serial number(s), for the hard drive(s) in your Self-Managed Server. Kindly note:<\/b> If you receive an error such as \u201csudo: hdparm: command not found\u201d you will need to install hdparm by executing the command:\n

      \nsudo apt<\/span>-<\/span>get install hdparm <\/span>
      \n<\/span>
      \n<\/code><\/div>\n<\/li>\n<\/ol>\n<\/div>\n

      More information about the above command:<\/p>\n

      Entering sudo<\/b> before the command assigns you with administrator rights. With -i \/dev\/sd*<\/b> you assign hdparm<\/b> a parameter that will provide you with more information about all the hard drives in the Self-Managed Server. You may also specify a single hard drive, for example, the drive displaying in the logs as failed, as follows:<\/p>\n


      \nsudo hdparm <\/span>-<\/span>i <\/span>\/<\/span>dev<\/span>\/<\/span>sda <\/span>
      \n<\/span>
      \n<\/code><\/div>\n

      In the above scenario, the \u2018sda\u2019 was displayed as failing and we are attempting to find the information about the above hard drive.<\/p>\n

      Please note:<\/b> The hard drive naming convention may differ depending on the interface:<\/p>\n

      SCSI<\/b> or SATA<\/b> device: \/dev\/sd[a-z]\nIDE<\/b> or ATA<\/b> device: \/dev\/hd[a-t]\n","protected":false,"plain":"

      Finding your Self-Managed Server serial number<\/h2>\r\nShould your server logs or event logs indicate that one or more of your Self-Managed Server\u2019s hard drives have failed or are failing, our Support team will request that you provide us with the serial number of either the working hard drive or the failing hard drive. The reason for this is so that our Data Centre technicians accurately exchange the correct hard drive(s).\r\n\r\nIn the case where the hard drive has not completely failed, you may provide us with the serial number of the faulty hard drive. If the hard drive has completely failed and you are unable to provide the serial number of the failed hard drive, you should provide us with the working hard drive\u2019s serial number.\r\n\r\nPlease note<\/b>: If you are providing us with your working<\/b> hard drive\u2019s serial number, you need to indicate that you have provided us with the serial number of the working hard drive to ensure that the correct hard drive is replaced.\r\n\r\nThe server logs or event logs will indicate which hard drive has failed or is failing. The below steps will briefly explain how to find the serial number of your hard drives:\r\n\r\nHow to determine the serial number of a hard drive in Windows<\/b>:<\/u>\r\n
      \r\n
        \r\n \t
      1. Download the following Open Source program called DiskID32<\/b> here<\/a><\/b>.<\/li>\r\n \t
      2. Open Command Prompt<\/b> and navigate to the folder where the program was saved.<\/li>\r\n \t
      3. Execute the program by entering the following command:\r\n
        \r\ndiskid32<\/span>.<\/span>exe <\/span>\r\n<\/span>\r\n<\/code><\/div><\/li>\r\n \t
      4. The program will display more information, including the serial number(s), for the hard drive(s) in your Self-Managed Server.<\/li>\r\n<\/ol>\r\n<\/div>\r\nHow to determine the serial number of a hard drive in Linux<\/b>:<\/u>\r\n
        \r\n
          \r\n \t
        1. Open terminal<\/b> and enter the following command:\r\n
          \r\nsudo hdparm <\/span>-<\/span>i <\/span>\/<\/span>dev<\/span>\/<\/span>sd<\/span>* <\/span>\r\n<\/span>\r\n<\/code><\/div><\/li>\r\n \t
        2. The above command will display more information, including the serial number(s), for the hard drive(s) in your Self-Managed Server. Kindly note:<\/b> If you receive an error such as \u201csudo: hdparm: command not found\u201d you will need to install hdparm by executing the command:\r\n
          \r\nsudo apt<\/span>-<\/span>get install hdparm <\/span>\r\n<\/span>\r\n<\/code><\/div><\/li>\r\n<\/ol>\r\n<\/div>\r\nMore information about the above command:\r\n\r\nEntering sudo<\/b> before the command assigns you with administrator rights. With -i \/dev\/sd*<\/b> you assign hdparm<\/b> a parameter that will provide you with more information about all the hard drives in the Self-Managed Server. You may also specify a single hard drive, for example, the drive displaying in the logs as failed, as follows:\r\n
          \r\nsudo hdparm <\/span>-<\/span>i <\/span>\/<\/span>dev<\/span>\/<\/span>sda <\/span>\r\n<\/span>\r\n<\/code><\/div>\r\nIn the above scenario, the \u2018sda\u2019 was displayed as failing and we are attempting to find the information about the above hard drive.\r\n\r\nPlease note:<\/b> The hard drive naming convention may differ depending on the interface:\r\n\r\nSCSI<\/b> or SATA<\/b> device: \/dev\/sd[a-z]\r\nIDE<\/b> or ATA<\/b> device: \/dev\/hd[a-t]"},"excerpt":{"rendered":"

          If your Self-Managed hard drive were to fail, our support team will contact you and request your Self-Managed server serial number. Here’s how you can find it. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[573,207,219,205,237],"tags":[21164,18054,17081],"topics":[10397],"class_list":["post-3175","post","type-post","status-publish","format-standard","hentry","category-self-managed-servers","category-dedicated-hosting","category-managing-dedicated-hosting","category-products-and-services","category-troubleshooting-dedicated-hosting","tag-how-to-find-the-serial-number-of-your-self-managed-servers-hard-drive","tag-serial-number","tag-self-managed-server","topics-self-managed-getting-started"],"acf":[],"additional_meta":{"category_title":[{"term_id":573,"name":"Self-Managed Servers","slug":"self-managed-servers","term_group":0,"term_taxonomy_id":573,"taxonomy":"category","description":"Articles relating to Self-Managed Dedicated servers - TruServ","parent":205,"count":30,"filter":"raw","term_order":"45","cat_ID":573,"category_count":30,"category_description":"Articles relating to Self-Managed Dedicated servers - TruServ","cat_name":"Self-Managed Servers","category_nicename":"self-managed-servers","category_parent":205},{"term_id":207,"name":"Dedicated Hosting","slug":"dedicated-hosting","term_group":0,"term_taxonomy_id":207,"taxonomy":"category","description":"xneelo's Dedicated Server products and services","parent":205,"count":26,"filter":"raw","term_order":"59","cat_ID":207,"category_count":26,"category_description":"xneelo's Dedicated Server products and services","cat_name":"Dedicated Hosting","category_nicename":"dedicated-hosting","category_parent":205},{"term_id":219,"name":"Managing your Dedicated Hosting","slug":"managing-dedicated-hosting","term_group":0,"term_taxonomy_id":219,"taxonomy":"category","description":"Managing Dedicated Hosting","parent":207,"count":8,"filter":"raw","term_order":"90","cat_ID":219,"category_count":8,"category_description":"Managing Dedicated Hosting","cat_name":"Managing your Dedicated Hosting","category_nicename":"managing-dedicated-hosting","category_parent":207},{"term_id":205,"name":"Products and Services","slug":"products-and-services","term_group":0,"term_taxonomy_id":205,"taxonomy":"category","description":"Products and Services provided by xneelo","parent":0,"count":93,"filter":"raw","term_order":"98","cat_ID":205,"category_count":93,"category_description":"Products and Services provided by xneelo","cat_name":"Products and Services","category_nicename":"products-and-services","category_parent":0},{"term_id":237,"name":"Troubleshooting Dedicated server problems","slug":"troubleshooting-dedicated-hosting","term_group":0,"term_taxonomy_id":237,"taxonomy":"category","description":"Solving problems about Dedicated Hosting","parent":207,"count":4,"filter":"raw","term_order":"104","cat_ID":237,"category_count":4,"category_description":"Solving problems about Dedicated Hosting","cat_name":"Troubleshooting Dedicated server problems","category_nicename":"troubleshooting-dedicated-hosting","category_parent":207}],"tag_title":[{"term_id":21164,"name":"How to find the serial number of your Self-Managed Server\u2019s hard drive","slug":"how-to-find-the-serial-number-of-your-self-managed-servers-hard-drive","term_group":0,"term_taxonomy_id":21164,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1080"},{"term_id":18054,"name":"serial number","slug":"serial-number","term_group":0,"term_taxonomy_id":18054,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2104"},{"term_id":17081,"name":"self-managed server","slug":"self-managed-server","term_group":0,"term_taxonomy_id":17081,"taxonomy":"post_tag","description":"","parent":0,"count":13,"filter":"raw","term_order":"2416"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/3175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=3175"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/3175\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=3175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=3175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=3175"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=3175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}