{"id":32164,"date":"2021-02-12T07:33:35","date_gmt":"2021-02-12T05:33:35","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=32164"},"modified":"2026-02-19T10:50:34","modified_gmt":"2026-02-19T08:50:34","slug":"collaborators","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/control-panel\/collaborators\/","title":{"rendered":"What are &#8216;Collaborators&#8217;?"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">Collaborators are users you can invite to your <\/span><a href=\"https:\/\/xneelo.co.za\/control-panel\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">xneelo Control Panel,<\/span><\/a><span style=\"font-weight: 400;\"> each with a defined role and set of privileges. This replaces the Admin and Domain Level access used in konsoleH, giving you full control over who can access your account and <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">what they can do<\/a> \u2013 without sharing your personal login details.<\/span><\/p>\r\n<h2><b>Benefits of using the Collaborators\u2019 functionality<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">It\u2019s easy to <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\">invite other users<\/a> to collaborate on your account, giving them distinct user roles that determine their <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">level of access<\/a> (what they\u2019re allowed to do on your account).\u00a0<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You manage who can access your customer account<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Roles restrict users to specific functionality and features<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is no sharing of access credentials<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One account, multiple users<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to switch between customer accounts with ease without logging out<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023.png\" alt=\"Collaborator roles\" width=\"1200\" height=\"1089\" class=\"alignnone size-full wp-image-39052\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023.png 1200w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023-300x272.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023-1024x929.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023-768x697.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/span><\/li>\r\n<\/ul>\r\n<h2><b>What are the different roles and permissions?<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">As a\u00a0 Collaborator, you have <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">access to various tools<\/a> within the Control Panel. What you can access will depend on your role and permissions.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Let\u2019s have a look at what each role includes:<\/span><\/p>\r\n<h3><b>Account Owner<\/b><\/h3>\r\n<p><span style=\"font-weight: 400;\">As the Account Owner, you have the highest level of access and complete control over all the products and customer account data listed. <\/span><b>There can only be one Account Owner<\/b><span style=\"font-weight: 400;\"> on a customer account. Account Owners have access to:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account details and invoice overview<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborators \u2013 adding and removing them<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All products and tools<\/span><\/li>\r\n<\/ul>\r\n<h3><b>Account Administrator<\/b><\/h3>\r\n<p><span style=\"font-weight: 400;\">This role is perfect for your trusted business partners and provides the same level of access as the Account Owner. As an Account Administrator you have access to the following:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage Collaborators\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage domains (including ownership)\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order or cancel products\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View invoices and update payment method\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All Technical Administrator functions\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h3><b>Technical Administrator (All products or Specific products)<br \/><\/b><\/h3>\r\n<p><span style=\"font-weight: 400;\">This role is perfect for your web developer or IT manager. As a Technical Administrator, you have access to all technical functions, such as:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mailbox administration<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Server management<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Database management<\/span><\/li>\r\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">DNS administration<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\"><strong>Note:<\/strong> You will <\/span><b>not<\/b><span style=\"font-weight: 400;\"> be able to access Collaborators management, view billing and account details, or purchase additional products or services.<\/span><\/p>\r\n<h3><b>Billing Administrator<\/b><\/h3>\r\n<p><span style=\"font-weight: 400;\">This role is perfect for your bookkeeper or accountant and provides access to everything you need to ensure timely payments.\u00a0<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View\/pay invoices\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage payment instructions\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modify invoice address<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View products<\/span><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","protected":false,"plain":"<!-- wp:tadv\/classic-paragraph -->\r\n<p><span >Collaborators are users you can invite to your <\/span><a href=\"https:\/\/xneelo.co.za\/control-panel\/\" target=\"_blank\" rel=\"noopener\"><span >xneelo Control Panel,<\/span><\/a><span > each with a defined role and set of privileges. This replaces the Admin and Domain Level access used in konsoleH, giving you full control over who can access your account and <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">what they can do<\/a> \u2013 without sharing your personal login details.<\/span><\/p>\r\n<h2><b>Benefits of using the Collaborators\u2019 functionality<\/b><\/h2>\r\n<p><span >It\u2019s easy to <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\">invite other users<\/a> to collaborate on your account, giving them distinct user roles that determine their <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">level of access<\/a> (what they\u2019re allowed to do on your account).\u00a0<\/span><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >You manage who can access your customer account<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Roles restrict users to specific functionality and features<\/span><\/li>\r\n<li  aria-level=\"1\"><span >There is no sharing of access credentials<\/span><\/li>\r\n<li  aria-level=\"1\"><span >One account, multiple users<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Ability to switch between customer accounts with ease without logging out<img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/02\/Collaborators-diagram-10-2023.png\" alt=\"Collaborator roles\" width=\"1200\" height=\"1089\" class=\"alignnone size-full wp-image-39052\" \/><\/span><\/li>\r\n<\/ul>\r\n<h2><b>What are the different roles and permissions?<\/b><\/h2>\r\n<p><span >As a\u00a0 Collaborator, you have <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/what-privileges-do-collaborators-have\/\" target=\"_blank\" rel=\"noopener\">access to various tools<\/a> within the Control Panel. What you can access will depend on your role and permissions.\u00a0<\/span><\/p>\r\n<p><span >Let\u2019s have a look at what each role includes:<\/span><\/p>\r\n<h3><b>Account Owner<\/b><\/h3>\r\n<p><span >As the Account Owner, you have the highest level of access and complete control over all the products and customer account data listed. <\/span><b>There can only be one Account Owner<\/b><span > on a customer account. Account Owners have access to:<\/span><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >Account details and invoice overview<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Collaborators \u2013 adding and removing them<\/span><\/li>\r\n<li  aria-level=\"1\"><span >All products and tools<\/span><\/li>\r\n<\/ul>\r\n<h3><b>Account Administrator<\/b><\/h3>\r\n<p><span >This role is perfect for your trusted business partners and provides the same level of access as the Account Owner. As an Account Administrator you have access to the following:<\/span><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >Manage Collaborators\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Manage domains (including ownership)\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Order or cancel products\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >View invoices and update payment method\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >All Technical Administrator functions\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h3><b>Technical Administrator (All products or Specific products)<br \/><\/b><\/h3>\r\n<p><span >This role is perfect for your web developer or IT manager. As a Technical Administrator, you have access to all technical functions, such as:<\/span><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >Mailbox administration<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Server management<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Database management<\/span><\/li>\r\n<li aria-level=\"1\"><span >DNS administration<\/span><\/li>\r\n<\/ul>\r\n<p><span ><strong>Note:<\/strong> You will <\/span><b>not<\/b><span > be able to access Collaborators management, view billing and account details, or purchase additional products or services.<\/span><\/p>\r\n<h3><b>Billing Administrator<\/b><\/h3>\r\n<p><span >This role is perfect for your bookkeeper or accountant and provides access to everything you need to ensure timely payments.\u00a0<\/span><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >View\/pay invoices\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Manage payment instructions\u00a0<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Modify invoice address<\/span><\/li>\r\n<li  aria-level=\"1\"><span >View products<\/span><\/li>\r\n<\/ul>\r\n<!-- \/wp:tadv\/classic-paragraph -->\r\n\r\n<!-- wp:tadv\/classic-paragraph \/-->\r\n\r\n<!-- wp:tadv\/classic-paragraph --><!-- \/wp:tadv\/classic-paragraph -->\r\n\r\n<!-- wp:tadv\/classic-paragraph \/-->\r\n\r\n<!-- wp:tadv\/classic-paragraph \/-->\r\n\r\n<!-- wp:tadv\/classic-paragraph \/-->\r\n\r\n<!-- wp:tadv\/classic-paragraph \/-->"},"excerpt":{"rendered":"<p>Read this article to find out more about using Collaborators on the xneelo Control Panel, including the different roles and permissions.<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[16598],"tags":[22602,20051,20048,19193,19196,17994,16624,16612,813],"topics":[21732,16601],"class_list":["post-32164","post","type-post","status-publish","format-standard","hentry","category-control-panel","tag-collaborate","tag-different-roles","tag-role-based-access","tag-what-are-collaborators","tag-what-is-a-collaborator","tag-xcp","tag-collaborator","tag-collaborators","tag-access-rights","topics-collaborators","topics-xneelo-control-panel"],"acf":[],"additional_meta":{"category_title":[{"term_id":16598,"name":"Control 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