{"id":37002,"date":"2022-10-28T10:55:16","date_gmt":"2022-10-28T08:55:16","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=37002"},"modified":"2026-05-26T08:39:10","modified_gmt":"2026-05-26T06:39:10","slug":"where-to-find-your-ftp-login-details-in-the-xneelo-control-panel","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/where-to-find-your-ftp-login-details-in-the-xneelo-control-panel\/","title":{"rendered":"Where to find your FTP login details in the xneelo Control Panel"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The login details needed to connect to your hosting site via FTP are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">hostname<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">username<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">password<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your FTP access details are not provided in your Welcome mail due to the security risk of sharing the password. The first step in managing your hosting account is to <\/span><b>log in to the xneelo Control Panel to view your FTP details<\/b><span style=\"font-weight: 400;\"> and <\/span><b>set your own FTP password<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For security reasons we do not keep a copy of FTP passwords, so once an FTP password has been set, you will need to <\/span><b>keep your own record<\/b><span style=\"font-weight: 400;\">. Forgotten passwords can be reset using the same process.<\/span><\/p>\n","protected":false,"plain":"<span >The login details needed to connect to your hosting site via FTP are:<\/span>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >hostname<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >username<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >password<\/span><\/li>\r\n<\/ul>\r\n<span >Your FTP access details are not provided in your Welcome mail due to the security risk of sharing the password. The first step in managing your hosting account is to <\/span><b>log in to the xneelo Control Panel to view your FTP details<\/b><span > and <\/span><b>set your own FTP password<\/b><span >.<\/span>\r\n\r\n<span >For security reasons we do not keep a copy of FTP passwords, so once an FTP password has been set, you will need to <\/span><b>keep your own record<\/b><span >. Forgotten passwords can be reset using the same process.<\/span>"},"excerpt":{"rendered":"<p>Find your FTP details in the xneelo Control Panel and set your own FTP password to start managing your hosting account.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[166],"tags":[18219,18222,18225,18216,17994,17474,279],"topics":[10395],"class_list":["post-37002","post","type-post","status-publish","format-standard","hentry","category-website","tag-ftp-username","tag-set-ftp-password","tag-username","tag-where-to-find-your-ftp-login-details","tag-xcp","tag-ftp-password","tag-ftp","topics-ftp"],"acf":[],"additional_meta":{"category_title":[{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":18219,"name":"ftp username","slug":"ftp-username","term_group":0,"term_taxonomy_id":18219,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2059"},{"term_id":18222,"name":"set ftp password","slug":"set-ftp-password","term_group":0,"term_taxonomy_id":18222,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2060"},{"term_id":18225,"name":"username","slug":"username","term_group":0,"term_taxonomy_id":18225,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2061"},{"term_id":18216,"name":"Where to find your FTP login details","slug":"where-to-find-your-ftp-login-details","term_group":0,"term_taxonomy_id":18216,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2062"},{"term_id":17994,"name":"xcp","slug":"xcp","term_group":0,"term_taxonomy_id":17994,"taxonomy":"post_tag","description":"","parent":0,"count":127,"filter":"raw","term_order":"2132"},{"term_id":17474,"name":"ftp password","slug":"ftp-password","term_group":0,"term_taxonomy_id":17474,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2302"},{"term_id":279,"name":"ftp","slug":"ftp","term_group":0,"term_taxonomy_id":279,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"3005"}]},"featured_image_src":null,"author_info":{"display_name":"Alexia Papadatos","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/alexia\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9dc491b1be8ef5ac4a33e742399256d17daf7e6fe70bc88cce1a7bbc06c1a406?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/37002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=37002"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/37002\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=37002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=37002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=37002"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=37002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}