{"id":38420,"date":"2023-06-12T08:05:57","date_gmt":"2023-06-12T06:05:57","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=38420"},"modified":"2026-01-02T12:39:27","modified_gmt":"2026-01-02T10:39:27","slug":"difference-between-two-account","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/difference-between-two-account\/","title":{"rendered":"What is the difference between my two customer accounts in the xneelo Control Panel?"},"content":{"rendered":"

Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account<\/strong>. For example, if you already have an account with one or more products, you\u2019ll need to create a new account to order xneelo Cloud, activating an improved billing experience in the process.\u00a0<\/span><\/p>\n

Each account has unique features, such as different customer numbers <\/strong>and available payment methods<\/strong>, plus separate billing and invoices. Once set up, you can use the Account Switcher to toggle between accounts.<\/span><\/p>\n

Here are some of the main differences you\u2019ll notice when you have two accounts set up:<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n
\u00a0<\/b><\/td>\nx-Account<\/b><\/span><\/td>\nc-Account<\/b><\/span><\/td>\n<\/tr>\n
Avatar shape and colour<\/strong>
\n<\/b><\/td>\n		\"xCP<\/span><\/td>\n\"Avatar<\/span><\/td>\n<\/tr>\n
\u00a0Customer number<\/b><\/td>\nBegins with an \u2018x\u2019, for example: x3286586775<\/td>\nBegins with a ‘C’, ‘F’ or only contains numbers, for example: <\/span>C0699206220, F0800129301, 21496307<\/span><\/td>\n<\/tr>\n
Meaning<\/b><\/td>\nThe ‘x’ is the first letter of xneelo<\/span><\/td>\nThe ‘c’ stands for ‘customer’<\/span><\/td>\n<\/tr>\n
\u00a0Products<\/b><\/td>\nxneelo Cloud<\/td>\nWeb Hosting
\nDomains
\nVolume Plan
\nManaged Servers
\nSelf-Managed Servers
\nColocation
\n<\/span><\/td>\n<\/tr>\n
Payment methods<\/b><\/td>\nRecurring debit or credit card payment<\/td>\nDebit order and manual card payment\/EFT<\/a><\/span><\/td>\n<\/tr>\n
Account details<\/b><\/td>\nHas its own customer account details related to this account<\/span><\/td>\nHas its own customer account details related to this account<\/span><\/td>\n<\/tr>\n
Invoices<\/b><\/td>\nInvoices are available under \u201cInvoices\u201d when you are on this customer account in the xneelo Control Panel<\/span><\/td>\nInvoices are available under \u201cInvoices\u201d when you are on this customer account in the xneelo Control Panel<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n","protected":false,"plain":"Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account<\/strong>. For example, if you already have an account with one or more products, you\u2019ll need to create a new account to order xneelo Cloud, activating an improved billing experience in the process.\u00a0<\/span>\r\n\r\nEach account has unique features, such as different customer numbers <\/strong>and available payment methods<\/strong>, plus separate billing and invoices. Once set up, you can use the Account Switcher to toggle between accounts.<\/span>\r\n\r\nHere are some of the main differences you\u2019ll notice when you have two accounts set up:<\/span>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\u00a0<\/b><\/td>\r\nx-Account<\/b><\/span><\/td>\r\nc-Account<\/b><\/span><\/td>\r\n<\/tr>\r\n
Avatar shape and colour<\/strong>\r\n<\/b><\/td>\r\n\"xCP<\/span><\/td>\r\n\"Avatar<\/span><\/td>\r\n<\/tr>\r\n
\u00a0Customer number<\/b><\/td>\r\nBegins with an \u2018x\u2019, for example: x3286586775<\/td>\r\nBegins with a 'C', 'F' or only contains numbers, for example: <\/span>C0699206220, F0800129301, 21496307<\/span><\/td>\r\n<\/tr>\r\n
Meaning<\/b><\/td>\r\nThe 'x' is the first letter of xneelo<\/span><\/td>\r\nThe 'c' stands for 'customer'<\/span><\/td>\r\n<\/tr>\r\n
\u00a0Products<\/b><\/td>\r\nxneelo Cloud<\/td>\r\nWeb Hosting\r\nDomains\r\nVolume Plan\r\nManaged Servers\r\nSelf-Managed Servers\r\nColocation\r\n<\/span><\/td>\r\n<\/tr>\r\n
Payment methods<\/b><\/td>\r\nRecurring debit or credit card payment<\/td>\r\nDebit order and manual card payment\/EFT<\/a><\/span><\/td>\r\n<\/tr>\r\n
Account details<\/b><\/td>\r\nHas its own customer account details related to this account<\/span><\/td>\r\nHas its own customer account details related to this account<\/span><\/td>\r\n<\/tr>\r\n
Invoices<\/b><\/td>\r\nInvoices are available under \u201cInvoices\u201d when you are on this customer account in the xneelo Control Panel<\/span><\/td>\r\nInvoices are available under \u201cInvoices\u201d when you are on this customer account in the xneelo Control Panel<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n "},"excerpt":{"rendered":"

Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"on","_relevanssi_hide_content":"on","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi index exclude","footnotes":""},"categories":[189],"tags":[],"topics":[21359],"class_list":["post-38420","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","topics-x-account-billing"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0}],"tag_title":false},"featured_image_src":null,"author_info":{"display_name":"Alexia Papadatos","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/alexia\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9dc491b1be8ef5ac4a33e742399256d17daf7e6fe70bc88cce1a7bbc06c1a406?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/38420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=38420"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/38420\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=38420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=38420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=38420"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=38420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}