{"id":39800,"date":"2024-05-28T13:13:29","date_gmt":"2024-05-28T11:13:29","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=39800"},"modified":"2026-03-02T10:29:38","modified_gmt":"2026-03-02T08:29:38","slug":"how-does-xneelos-x-account-billing-cycle-work","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-does-xneelos-x-account-billing-cycle-work\/","title":{"rendered":"How does xneelo\u2019s x-Account billing cycle work?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We currently accept <\/span><b>recurring card payments<\/b><span style=\"font-weight: 400;\"> (MasterCard and VISA) as the only payment method in the x-Account. This offers a convenient and secure monthly payment option. Card details are stored <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-or-change-your-card-information\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">securely<\/span><\/a><span style=\"font-weight: 400;\"> via our third-party payment gateway, <\/span><b>PayGate<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once your first order is placed, your x-Account will be activated instantly.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">During the month, you can <\/span><b>view your spending to date<\/b><span style=\"font-weight: 400;\"> on our <\/span><b>Billing Overview<\/b><span style=\"font-weight: 400;\"> page in your x-Account. It\u2019s a real-time snapshot of your spending for the month so far, allowing you to track and manage this effectively.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To view your <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/x-account-billing-overview\/\" target=\"_blank\" rel=\"noopener\">Billing Overview<\/a>, click on <\/span><b>Switch account<\/b><span style=\"font-weight: 400;\"> in the side menu and select your <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/difference-between-two-account\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">x-Account<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We&#8217;ll send you a reminder <\/span><b>4 days prior<\/b><span style=\"font-weight: 400;\"> to the<\/span><b> first of every month<\/b><span style=\"font-weight: 400;\"> for you to keep an eye on the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/x-account-billing-overview\/\" target=\"_blank\" rel=\"noopener\">Billing Overview<\/a> page for spending to date. This is in preparation of the invoice that will be generated on the first.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Invoices are generated automatically on the first day of the month and sent to the email address provided on your <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/update-your-x-account-information-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">My profile<\/span><\/a><span style=\"font-weight: 400;\"> page, after which a <\/span><b>payment is triggered<\/b><span style=\"font-weight: 400;\"> instantly.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">It&#8217;s imperative that you maintain the correct contact details for your account.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can <\/span><b>modify your email address<\/b><span style=\"font-weight: 400;\"> under My Profile in the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/updating-your-details-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">xneelo Control Panel<\/span><\/a><span style=\"font-weight: 400;\"> on your x-Account.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can also <\/span><b>update your card details<\/b><span style=\"font-weight: 400;\"> at any time, under Payments in the xneelo control panel on your x-Account.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you <strong>cancel your cloud product<\/strong> at any time during the billing cycle, your final payment won&#8217;t be processed until the 1st of the next month. You won&#8217;t be able to <strong>remove your card details<\/strong> until that payment is collected, but you will be able to make changes to your current card details.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you have any queries about your invoice, please <\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/li>\n<\/ul>\n","protected":false,"plain":"<span >We currently accept <\/span><b>recurring card payments<\/b><span > (MasterCard and VISA) as the only payment method in the x-Account. This offers a convenient and secure monthly payment option. Card details are stored <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-or-change-your-card-information\/\" target=\"_blank\" rel=\"noopener\"><span >securely<\/span><\/a><span > via our third-party payment gateway, <\/span><b>PayGate<\/b><span >.<\/span>\r\n\r\n<span >Once your first order is placed, your x-Account will be activated instantly.<\/span>\r\n<ul>\r\n \t<li><span >During the month, you can <\/span><b>view your spending to date<\/b><span > on our <\/span><b>Billing Overview<\/b><span > page in your x-Account. It\u2019s a real-time snapshot of your spending for the month so far, allowing you to track and manage this effectively.<\/span><\/li>\r\n \t<li><span >To view your <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/x-account-billing-overview\/\" target=\"_blank\" rel=\"noopener\">Billing Overview<\/a>, click on <\/span><b>Switch account<\/b><span > in the side menu and select your <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/difference-between-two-account\/\" target=\"_blank\" rel=\"noopener\"><span >x-Account<\/span><\/a><span >.<\/span><\/li>\r\n \t<li><span >We'll send you a reminder <\/span><b>4 days prior<\/b><span > to the<\/span><b> first of every month<\/b><span > for you to keep an eye on the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/x-account-billing-overview\/\" target=\"_blank\" rel=\"noopener\">Billing Overview<\/a> page for spending to date. This is in preparation of the invoice that will be generated on the first.<\/span><\/li>\r\n \t<li><span >Invoices are generated automatically on the first day of the month and sent to the email address provided on your <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/update-your-x-account-information-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\"><span >My profile<\/span><\/a><span > page, after which a <\/span><b>payment is triggered<\/b><span > instantly.<\/span><\/li>\r\n \t<li><span >It's imperative that you maintain the correct contact details for your account.<\/span><\/li>\r\n \t<li><span >You can <\/span><b>modify your email address<\/b><span > under My Profile in the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/updating-your-details-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\"><span >xneelo Control Panel<\/span><\/a><span > on your x-Account.<\/span><\/li>\r\n \t<li><span >You can also <\/span><b>update your card details<\/b><span > at any time, under Payments in the xneelo control panel on your x-Account.<\/span><\/li>\r\n \t<li><span >If you <strong>cancel your cloud product<\/strong> at any time during the billing cycle, your final payment won't be processed until the 1st of the next month. You won't be able to <strong>remove your card details<\/strong> until that payment is collected, but you will be able to make changes to your current card details.<\/span><\/li>\r\n \t<li><span >If you have any queries about your invoice, please <\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span >contact us<\/span><\/a><span >. <\/span><\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>The x-Account currently supports recurring payments with MasterCard and VISA.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"on","_relevanssi_hide_content":"on","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi index exclude","footnotes":""},"categories":[16598],"tags":[],"topics":[21359],"class_list":["post-39800","post","type-post","status-publish","format-standard","hentry","category-control-panel","topics-x-account-billing"],"acf":[],"additional_meta":{"category_title":[{"term_id":16598,"name":"Control panel","slug":"control-panel","term_group":0,"term_taxonomy_id":16598,"taxonomy":"category","description":"<i><span style=\"font-weight: 400\">Our new control panel is secure and simple, with you at the heart of our technology.<\/span><\/i>","parent":0,"count":161,"filter":"raw","term_order":"3","cat_ID":16598,"category_count":161,"category_description":"<i><span style=\"font-weight: 400\">Our new control panel is secure and simple, with you at the heart of our technology.<\/span><\/i>","cat_name":"Control panel","category_nicename":"control-panel","category_parent":0}],"tag_title":false},"featured_image_src":null,"author_info":{"display_name":"Alexia Papadatos","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/alexia\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9dc491b1be8ef5ac4a33e742399256d17daf7e6fe70bc88cce1a7bbc06c1a406?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/39800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=39800"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/39800\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=39800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=39800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=39800"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=39800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}