{"id":41892,"date":"2024-09-11T09:30:53","date_gmt":"2024-09-11T07:30:53","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=41892"},"modified":"2026-04-30T11:21:24","modified_gmt":"2026-04-30T09:21:24","slug":"support-for-xneelo-cloud","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/cloud\/support-for-xneelo-cloud\/","title":{"rendered":"Support for xneelo Cloud"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As you manage your cloud environment, you may need support from time to time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article explains what supporting resources are available, what our support team can assist with, and what falls outside our support scope.<\/span><\/p>\n<ul><\/ul>\n","protected":false,"plain":"<span >As you manage your cloud environment, you may need support from time to time.\u00a0<\/span>\r\n\r\n<span >This article explains what supporting resources are available, what our support team can assist with, and what falls outside our support scope.<\/span>\r\n<ul><\/ul>"},"excerpt":{"rendered":"<p>Learn how xneelo supports you on the cloud platform, and where support boundaries apply.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[18591],"tags":[21753,21750,21747,20815],"topics":[21407,21404,18723],"class_list":["post-41892","post","type-post","status-publish","format-standard","hentry","category-cloud","tag-scope-of-support","tag-scope-of-service","tag-cloud-support","tag-xneelo-cloud","topics-basics-of-xneelo-cloud","topics-get-started","topics-xneelo-cloud"],"acf":[],"additional_meta":{"category_title":[{"term_id":18591,"name":"Cloud","slug":"cloud","term_group":0,"term_taxonomy_id":18591,"taxonomy":"category","description":"","parent":0,"count":47,"filter":"raw","term_order":"2","cat_ID":18591,"category_count":47,"category_description":"","cat_name":"Cloud","category_nicename":"cloud","category_parent":0}],"tag_title":[{"term_id":21753,"name":"scope of support","slug":"scope-of-support","term_group":0,"term_taxonomy_id":21753,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"898"},{"term_id":21750,"name":"scope of service","slug":"scope-of-service","term_group":0,"term_taxonomy_id":21750,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"899"},{"term_id":21747,"name":"cloud support","slug":"cloud-support","term_group":0,"term_taxonomy_id":21747,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"900"},{"term_id":20815,"name":"xneelo cloud","slug":"xneelo-cloud","term_group":0,"term_taxonomy_id":20815,"taxonomy":"post_tag","description":"","parent":0,"count":12,"filter":"raw","term_order":"1195"}]},"featured_image_src":null,"author_info":{"display_name":"Alexia Papadatos","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/alexia\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9dc491b1be8ef5ac4a33e742399256d17daf7e6fe70bc88cce1a7bbc06c1a406?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/41892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=41892"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/41892\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=41892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=41892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=41892"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=41892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}