{"id":45986,"date":"2025-09-08T16:09:11","date_gmt":"2025-09-08T14:09:11","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=45986"},"modified":"2025-10-08T08:20:54","modified_gmt":"2025-10-08T06:20:54","slug":"cancel-your-order-within-the-7-day-grace-period","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/control-panel\/cancel-your-order-within-the-7-day-grace-period\/","title":{"rendered":"How to cancel your order within the 7 day grace period via the xneelo Control Panel"},"content":{"rendered":"

For your peace of mind, we offer a <\/span>7-day grace period<\/b> on new orders. Should you change your mind about your purchase within 7 days of placing your order with us, you will be given a<\/span> full refund on the hosting fee<\/b>.<\/span><\/p>\n

We will also refund domain name registrations, with an R8 administration fee charged on all .za domain registrations and a R25 administration fee on all <\/span>other domain registrations<\/span><\/a>.<\/span><\/p>\n","protected":false,"plain":"For your peace of mind, we offer a <\/span>7-day grace period<\/b> on new orders. Should you change your mind about your purchase within 7 days of placing your order with us, you will be given a<\/span> full refund on the hosting fee<\/b>.<\/span>\r\n\r\nWe will also refund domain name registrations, with an R8 administration fee charged on all .za domain registrations and a R25 administration fee on all <\/span>other domain registrations<\/span><\/a>.<\/span>"},"excerpt":{"rendered":"

We offer a 7-day grace period on new orders.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[16598],"tags":[23786,16982,16919,16603,5869,5877],"topics":[11257],"class_list":["post-45986","post","type-post","status-publish","format-standard","hentry","category-control-panel","tag-7-day-grace-period","tag-refund","tag-cancel-domain","tag-cancel-hosting","tag-7-day","tag-grace-period","topics-billing-queries"],"acf":[],"additional_meta":{"category_title":[{"term_id":16598,"name":"Control panel","slug":"control-panel","term_group":0,"term_taxonomy_id":16598,"taxonomy":"category","description":"Our new control panel is secure and simple, with you at the heart of our technology.<\/span><\/i>","parent":0,"count":161,"filter":"raw","term_order":"3","cat_ID":16598,"category_count":161,"category_description":"Our new control panel is secure and simple, with you at the heart of our technology.<\/span><\/i>","cat_name":"Control panel","category_nicename":"control-panel","category_parent":0}],"tag_title":[{"term_id":23786,"name":"7 day grace period","slug":"7-day-grace-period","term_group":0,"term_taxonomy_id":23786,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"234"},{"term_id":16982,"name":"refund","slug":"refund","term_group":0,"term_taxonomy_id":16982,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2460"},{"term_id":16919,"name":"cancel domain","slug":"cancel-domain","term_group":0,"term_taxonomy_id":16919,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2482"},{"term_id":16603,"name":"cancel hosting","slug":"cancel-hosting","term_group":0,"term_taxonomy_id":16603,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"2573"},{"term_id":5869,"name":"7 day","slug":"7-day","term_group":0,"term_taxonomy_id":5869,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2849"},{"term_id":5877,"name":"grace period","slug":"grace-period","term_group":0,"term_taxonomy_id":5877,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2939"}]},"featured_image_src":null,"author_info":{"display_name":"Alexia Papadatos","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/alexia\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9dc491b1be8ef5ac4a33e742399256d17daf7e6fe70bc88cce1a7bbc06c1a406?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/45986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=45986"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/45986\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=45986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=45986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=45986"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=45986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}