{"id":47887,"date":"2026-04-10T08:04:05","date_gmt":"2026-04-10T06:04:05","guid":{"rendered":"https:\/\/xneelo.co.za\/help-centre\/?p=47887"},"modified":"2026-04-10T08:52:14","modified_gmt":"2026-04-10T06:52:14","slug":"why-cant-i-opt-out-of-xneelos-operational-emails","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/why-cant-i-opt-out-of-xneelos-operational-emails\/","title":{"rendered":"Why can\u2019t I opt out of xneelo\u2019s operational emails?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When you create an xneelo account or are added as an account Collaborator via the xneelo Control Panel, you\u2019ll receive operational emails related to your (your clients\u2019) hosting service. These emails are non-promotional in nature and contain essential information regarding the maintenance, security and billing of your (or your clients\u2019) hosting service.\u00a0 This means they are <\/span><b>mandatory for all account users<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Should you not wish to be kept informed about product updates and hosting enhancements, it is possible to unsubscribe from our <\/span><b>promotional emails<\/b><span style=\"font-weight: 400;\">. To do so, simply click on the unsubscribe<\/span><b> link<\/b><span style=\"font-weight: 400;\"> found in the footer of these emails.<\/span><\/p>\n","protected":false,"plain":"<span >When you create an xneelo account or are added as an account Collaborator via the xneelo Control Panel, you\u2019ll receive operational emails related to your (your clients\u2019) hosting service. These emails are non-promotional in nature and contain essential information regarding the maintenance, security and billing of your (or your clients\u2019) hosting service.\u00a0 This means they are <\/span><b>mandatory for all account users<\/b><span >.<\/span><span >\r\n<\/span>\r\n\r\n<span >Should you not wish to be kept informed about product updates and hosting enhancements, it is possible to unsubscribe from our <\/span><b>promotional emails<\/b><span >. To do so, simply click on the unsubscribe<\/span><b> link<\/b><span > found in the footer of these emails.<\/span>"},"excerpt":{"rendered":"<p>Operational emails are mandatory and contain essential service updates. You can unsubscribe from promotional emails at any time using the link in the footer.<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[205,1],"tags":[24379,24376,24373,24370,695],"topics":[],"class_list":["post-47887","post","type-post","status-publish","format-standard","hentry","category-products-and-services","category-uncategorized","tag-marketing-emails","tag-promotional-emails","tag-unsubscribe-emails","tag-opt-out","tag-unsubscribe"],"acf":[],"additional_meta":{"category_title":[{"term_id":205,"name":"Products and Services","slug":"products-and-services","term_group":0,"term_taxonomy_id":205,"taxonomy":"category","description":"Products and Services provided by xneelo","parent":0,"count":93,"filter":"raw","term_order":"98","cat_ID":205,"category_count":93,"category_description":"Products and Services provided by xneelo","cat_name":"Products and Services","category_nicename":"products-and-services","category_parent":0},{"term_id":1,"name":"Uncategorized","slug":"uncategorized","term_group":0,"term_taxonomy_id":1,"taxonomy":"category","description":"","parent":0,"count":7,"filter":"raw","term_order":"109","cat_ID":1,"category_count":7,"category_description":"","cat_name":"Uncategorized","category_nicename":"uncategorized","category_parent":0}],"tag_title":[{"term_id":24379,"name":"marketing emails","slug":"marketing-emails","term_group":0,"term_taxonomy_id":24379,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"32"},{"term_id":24376,"name":"promotional emails","slug":"promotional-emails","term_group":0,"term_taxonomy_id":24376,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"33"},{"term_id":24373,"name":"unsubscribe emails","slug":"unsubscribe-emails","term_group":0,"term_taxonomy_id":24373,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"34"},{"term_id":24370,"name":"opt out","slug":"opt-out","term_group":0,"term_taxonomy_id":24370,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"35"},{"term_id":695,"name":"unsubscribe","slug":"unsubscribe","term_group":0,"term_taxonomy_id":695,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2857"}]},"featured_image_src":null,"author_info":{"display_name":"Robyn Bubb","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/robyn-bubb\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/6749c5f8e4f0e3b2473a2c285c3a5a60c6b342ea69328bd2d347943aba3e44c3?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/47887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=47887"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/47887\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=47887"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=47887"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=47887"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=47887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}