{"id":6745,"date":"2015-10-12T11:59:20","date_gmt":"2015-10-12T09:59:20","guid":{"rendered":"http:\/\/localhost:8888\/helpcentre\/?p=6745"},"modified":"2025-03-03T12:37:14","modified_gmt":"2025-03-03T10:37:14","slug":"windows-8-mail-2","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-2\/","title":{"rendered":"How to set up email in Windows 8 Mail"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-14583 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon-150x116.png\" alt=\"windows-8-mail-icon\" width=\"150\" height=\"116\" \/><\/a><\/p>\n<p>This <span style=\"font-weight: 400;\">guide takes you step-by-step through the process of setting up a new email account in Window 8 Mail.<\/span><\/p>\n<p>If the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting<\/a> guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<ol>\n<li>Search for <b>Mail<\/b>\u00a0and launch the Mail app<img decoding=\"async\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/search-for-mail.jpeg\" alt=\"\" \/><\/li>\n<li>Select <b>View all in Settings<\/b>\u00a0from the bottom left of the screen<br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14593\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts.png\" alt=\"Mail-Add-Email-Accounts\" width=\"228\" height=\"361\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts.png 228w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts-189x300.png 189w\" sizes=\"auto, (max-width: 228px) 100vw, 228px\" \/><\/a><\/li>\n<li>Select <b>Other Account<\/b><br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14585\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account.png\" alt=\"add-account\" width=\"331\" height=\"356\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account.png 331w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account-279x300.png 279w\" sizes=\"auto, (max-width: 331px) 100vw, 331px\" \/><\/a><\/li>\n<li>Then select <b>Show more details<\/b><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14591\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add.png\" alt=\"windows-8-add\" width=\"585\" height=\"414\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add.png 585w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add-300x212.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/a><\/li>\n<li>Add your information\n<ul>\n<li><strong>Username<\/strong> is the full email address<\/li>\n<li><strong>Password\u00a0<\/strong><em>\u2013 forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a><\/em><\/li>\n<li><strong>Incoming (IMAP) email server\u00a0<\/strong>starts with <strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em>\n<ul>\n<li><strong>Port\u00a0<\/strong>is 993<\/li>\n<li><strong>Incoming server requires SSL<\/strong>\u00a0 is<strong>\u00a0<\/strong>ticked<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outgoing (SMTP) email server<\/strong> starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g.\u00a0<em>smtp.example.com*<\/em>\n<ul>\n<li><strong>Port\u00a0<\/strong>is 465<\/li>\n<li><strong>Incoming server requires SSL<\/strong>\u00a0 is<strong>\u00a0<\/strong>ticked<\/li>\n<\/ul>\n<\/li>\n<li>The last 2 checkboxes\u00a0<strong>are<\/strong>\u00a0<strong>ticked<\/strong><\/li>\n<li>&gt;\u00a0<strong>Connect<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31523\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add-other_ssl.png\" alt=\"\" width=\"600\" height=\"766\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add-other_ssl.png 600w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add-other_ssl-235x300.png 235w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/li>\n<li>Your <b>Windows 8 Mail<\/b> program should now be set up to send and receive mail.<\/li>\n<\/ol>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Email still not working? Read our <a title=\"Troubleshooting Guide\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-troubleshooting-guide\/\">Troubleshooting Guide<\/a><\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon.png\"><img class=\"size-thumbnail wp-image-14583 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon-150x116.png\" alt=\"windows-8-mail-icon\" width=\"150\" height=\"116\" \/><\/a>\r\n\r\nThis <span >guide takes you step-by-step through the process of setting up a new email account in Window 8 Mail.<\/span>\r\n\r\nIf the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting<\/a> guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n<ol>\r\n \t<li>Search for <b>Mail<\/b>\u00a0and launch the Mail app<img src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/search-for-mail.jpeg\" alt=\"\" \/><\/li>\r\n \t<li>Select <b>View all in Settings<\/b>\u00a0from the bottom left of the screen\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts.png\"><img class=\"alignnone size-full wp-image-14593\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Mail-Add-Email-Accounts.png\" alt=\"Mail-Add-Email-Accounts\" width=\"228\" height=\"361\" \/><\/a><\/li>\r\n \t<li>Select <b>Other Account<\/b>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account.png\"><img class=\"alignnone size-full wp-image-14585\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/add-account.png\" alt=\"add-account\" width=\"331\" height=\"356\" \/><\/a><\/li>\r\n \t<li>Then select <b>Show more details<\/b><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add.png\"><img class=\"alignnone size-full wp-image-14591\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add.png\" alt=\"windows-8-add\" width=\"585\" height=\"414\" \/><\/a><\/li>\r\n \t<li>Add your information\r\n<ul>\r\n \t<li><strong>Username<\/strong> is the full email address<\/li>\r\n \t<li><strong>Password\u00a0<\/strong><em>\u2013 forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a><\/em><\/li>\r\n \t<li><strong>Incoming (IMAP) email server\u00a0<\/strong>starts with <strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em>\r\n<ul>\r\n \t<li><strong>Port\u00a0<\/strong>is 993<\/li>\r\n \t<li><strong>Incoming server requires SSL<\/strong>\u00a0 is<strong>\u00a0<\/strong>ticked<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Outgoing (SMTP) email server<\/strong> starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g.\u00a0<em>smtp.example.com*<\/em>\r\n<ul>\r\n \t<li><strong>Port\u00a0<\/strong>is 465<\/li>\r\n \t<li><strong>Incoming server requires SSL<\/strong>\u00a0 is<strong>\u00a0<\/strong>ticked<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>The last 2 checkboxes\u00a0<strong>are<\/strong>\u00a0<strong>ticked<\/strong><\/li>\r\n \t<li>&gt;\u00a0<strong>Connect<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone size-full wp-image-31523\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-add-other_ssl.png\" alt=\"\" width=\"600\" height=\"766\" \/><\/li>\r\n \t<li>Your <b>Windows 8 Mail<\/b> program should now be set up to send and receive mail.<\/li>\r\n<\/ol>\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nEmail still not working? Read our <a title=\"Troubleshooting Guide\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-troubleshooting-guide\/\">Troubleshooting Guide<\/a>"},"excerpt":{"rendered":"<p>A step-by-step visual guide to set up your email in Windows 8 Mail.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,134],"tags":[22650],"topics":[],"class_list":["post-6745","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-windows","tag-windows-8-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":134,"name":"Windows","slug":"windows","term_group":0,"term_taxonomy_id":134,"taxonomy":"category","description":"Windows email setup guide","parent":120,"count":6,"filter":"raw","term_order":"123","cat_ID":134,"category_count":6,"category_description":"Windows email setup guide","cat_name":"Windows","category_nicename":"windows","category_parent":120}],"tag_title":[{"term_id":22650,"name":"windows 8 mail","slug":"windows-8-mail","term_group":0,"term_taxonomy_id":22650,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"597"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6745"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6745\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6745"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}