{"id":6755,"date":"2015-10-12T13:41:57","date_gmt":"2015-10-12T11:41:57","guid":{"rendered":"http:\/\/localhost:8888\/helpcentre\/?p=6755"},"modified":"2025-03-26T09:14:39","modified_gmt":"2025-03-26T07:14:39","slug":"thunderbird-windows-setup","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-windows-setup\/","title":{"rendered":"How to set up email in Thunderbird"},"content":{"rendered":"<p><em><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13443 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png\" alt=\"Mozilla_Thunderbird_logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/em><\/p>\n<p>This <span style=\"font-weight: 400;\">guide takes you step-by-step through the process of setting up a new email account in Thunderbird.<\/span><\/p>\n<p>If the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-email-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<p><em>\u00a0<\/em><\/p>\n<h2>\u2666 Automatic Account configuration<\/h2>\n<p><strong>A new email account setup with Thunderbird\u00a0is quick and easy<\/strong> using\u00a0<strong>Automatic Account configuration.\u00a0<\/strong><\/p>\n<p>However, reasons to rather use <strong>Manual Configuration<\/strong>\u00a0are:<\/p>\n<ul>\n<li><em>if you prefer <strong>POP<\/strong>, as this automatic configuration defaults to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP<\/a>\u00a0<\/em><\/li>\n<li><em>if this is a new hosting account and domain <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">propagation<\/a> has not completed<\/em><\/li>\n<\/ul>\n<p><strong>Steps<\/strong><\/p>\n<ol>\n<li>Launch Mozilla Thunderbird<\/li>\n<li>Choose\u00a0<strong>Create a new account &gt; Email\u00a0<\/strong><br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14335 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail.png\" alt=\"Thunderbird email setup\" width=\"790\" height=\"541\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail.png 1273w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail-300x205.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail-1024x701.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail-768x526.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/h3>\n<p>&nbsp;<\/li>\n<li>Choose\u00a0<strong>Skip this and use my existing email<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13417 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip.png\" alt=\"thnderbird mac skip\" width=\"613\" height=\"456\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip.png 1265w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip-300x223.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip-1024x762.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip-768x571.png 768w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><br \/>\n<h3><span style=\"font-size: 18px;\">\u00a0Mail Account Setup<\/span><\/h3>\n<\/li>\n<li>Enter the following details:\n<ul>\n<li><b>Your Name<\/b> (which will appear in the \u201cFrom\u201d field in your emails)<\/li>\n<li><b>Email address<\/b><\/li>\n<li><b>Password\u00a0<\/b>\u00a0(<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\n<li>&gt; <strong>Continue<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14333 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/account-setup-new.jpg\" alt=\"account-setup-new\" width=\"582\" height=\"506\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/account-setup-new.jpg 818w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/account-setup-new-300x261.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/account-setup-new-768x668.jpg 768w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/li>\n<li>Thunderbird will now automatically check your email settings.<\/li>\n<li><strong>If your settings are found, then your setup is complete<\/strong> and you can press<strong> Done.\u00a0<\/strong>If your settings are not found, click the <strong>Manual config<\/strong><b>\u00a0<\/b>button and continue as below<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31403\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-setup_ssl.png\" alt=\"\" width=\"577\" height=\"509\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-setup_ssl.png 800w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-setup_ssl-300x265.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-setup_ssl-768x678.png 768w\" sizes=\"auto, (max-width: 577px) 100vw, 577px\" \/><\/h3>\n<h2>\u2666 Manual configuration<\/h2>\n<p>Follow the Automatic configuration above, and then choose <strong>Manual config.<\/strong><\/li>\n<li>Ensure that your <strong>settings are correct<\/strong> as below (these are the default settings \u2013 replacing with your own name and domain).\n<ul>\n<li>Choose\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\">POP or IMAP<\/a>\n<ul>\n<li><strong>IMAP: <\/strong>Incoming<strong> port 993, <\/strong>Outgoing<strong> 465 <\/strong>(as below)<\/li>\n<li><strong>POP<\/strong> : Incoming<strong> 995, <\/strong>Outgoing<strong> 465<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>Ensure that the <strong>Username<\/strong> is the <strong>full email address<\/strong>.<\/li>\n<li>If you don\u2019t know your password, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\n<li>For new hosting accounts, temporarily use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/ip-address\/\" target=\"_blank\" rel=\"noopener noreferrer\">IP address<\/a> instead of the Incoming &amp; Outgoing mail servers.<\/li>\n<li><strong>SSL\u00a0<\/strong>is SSL\/TLS<\/li>\n<li><strong>Authentication<\/strong> is Normal password.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31409\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl.png\" alt=\"\" width=\"767\" height=\"473\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl.png 1153w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl-300x185.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl-1024x632.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl-768x474.png 768w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/li>\n<li>Click <strong>Done.\u00a0<\/strong>Your email setup is complete.<\/li>\n<\/ol>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false,"plain":"<em><img class=\"alignleft wp-image-13443 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png\" alt=\"Mozilla_Thunderbird_logo\" width=\"150\" height=\"150\" \/><\/em>\r\n\r\nThis <span >guide takes you step-by-step through the process of setting up a new email account in Thunderbird.<\/span>\r\n\r\nIf the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-email-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n\r\n<em>\u00a0<\/em>\r\n<h2>\u2666 Automatic Account configuration<\/h2>\r\n<strong>A new email account setup with Thunderbird\u00a0is quick and easy<\/strong> using\u00a0<strong>Automatic Account configuration.\u00a0<\/strong>\r\n\r\nHowever, reasons to rather use <strong>Manual Configuration<\/strong>\u00a0are:\r\n<ul>\r\n \t<li><em>if you prefer <strong>POP<\/strong>, as this automatic configuration defaults to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP<\/a>\u00a0<\/em><\/li>\r\n \t<li><em>if this is a new hosting account and domain <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">propagation<\/a> has not completed<\/em><\/li>\r\n<\/ul>\r\n<strong>Steps<\/strong>\r\n<ol>\r\n \t<li>Launch Mozilla Thunderbird<\/li>\r\n \t<li>Choose\u00a0<strong>Create a new account &gt; Email\u00a0<\/strong>\r\n<h3><img class=\"alignnone wp-image-14335 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-new-mail.png\" alt=\"Thunderbird email setup\" width=\"790\" height=\"541\" \/><\/h3>\r\n&nbsp;<\/li>\r\n \t<li>Choose\u00a0<strong>Skip this and use my existing email<\/strong><img class=\"alignnone wp-image-13417 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thnderbird-mac-skip.png\" alt=\"thnderbird mac skip\" width=\"613\" height=\"456\" \/>\r\n<h3><span >\u00a0Mail Account Setup<\/span><\/h3>\r\n<\/li>\r\n \t<li>Enter the following details:\r\n<ul>\r\n \t<li><b>Your Name<\/b> (which will appear in the \u201cFrom\u201d field in your emails)<\/li>\r\n \t<li><b>Email address<\/b><\/li>\r\n \t<li><b>Password\u00a0<\/b>\u00a0(<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\r\n \t<li>&gt; <strong>Continue<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-14333 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/account-setup-new.jpg\" alt=\"account-setup-new\" width=\"582\" height=\"506\" \/><\/li>\r\n \t<li>Thunderbird will now automatically check your email settings.<\/li>\r\n \t<li><strong>If your settings are found, then your setup is complete<\/strong> and you can press<strong> Done.\u00a0<\/strong>If your settings are not found, click the <strong>Manual config<\/strong><b>\u00a0<\/b>button and continue as below\r\n<h3><img class=\"alignnone wp-image-31403\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-setup_ssl.png\" alt=\"\" width=\"577\" height=\"509\" \/><\/h3>\r\n<h2>\u2666 Manual configuration<\/h2>\r\nFollow the Automatic configuration above, and then choose <strong>Manual config.<\/strong><\/li>\r\n \t<li>Ensure that your <strong>settings are correct<\/strong> as below (these are the default settings \u2013 replacing with your own name and domain).\r\n<ul>\r\n \t<li>Choose\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\">POP or IMAP<\/a>\r\n<ul>\r\n \t<li><strong>IMAP: <\/strong>Incoming<strong> port 993, <\/strong>Outgoing<strong> 465 <\/strong>(as below)<\/li>\r\n \t<li><strong>POP<\/strong> : Incoming<strong> 995, <\/strong>Outgoing<strong> 465<\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Ensure that the <strong>Username<\/strong> is the <strong>full email address<\/strong>.<\/li>\r\n \t<li>If you don\u2019t know your password, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\r\n \t<li>For new hosting accounts, temporarily use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/ip-address\/\" target=\"_blank\" rel=\"noopener noreferrer\">IP address<\/a> instead of the Incoming &amp; Outgoing mail servers.<\/li>\r\n \t<li><strong>SSL\u00a0<\/strong>is SSL\/TLS<\/li>\r\n \t<li><strong>Authentication<\/strong> is Normal password.<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31409\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/thunderbird-manual-config_ssl.png\" alt=\"\" width=\"767\" height=\"473\" \/><\/li>\r\n \t<li>Click <strong>Done.\u00a0<\/strong>Your email setup is complete.<\/li>\r\n<\/ol>\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\n&nbsp;"},"excerpt":{"rendered":"<p>Set up your emails quickly and efficiently by following our step-by-step Thunderbird email setup guide. Screenshots are provided. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,133],"tags":[17504],"topics":[],"class_list":["post-6755","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-thunderbird","tag-thunderbird"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":133,"name":"Thunderbird","slug":"thunderbird","term_group":0,"term_taxonomy_id":133,"taxonomy":"category","description":"Thunderbird email setup guide","parent":120,"count":4,"filter":"raw","term_order":"101","cat_ID":133,"category_count":4,"category_description":"Thunderbird email setup guide","cat_name":"Thunderbird","category_nicename":"thunderbird","category_parent":120}],"tag_title":[{"term_id":17504,"name":"thunderbird","slug":"thunderbird","term_group":0,"term_taxonomy_id":17504,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2290"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6755"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6755\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6755"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}