{"id":6779,"date":"2015-10-13T11:18:36","date_gmt":"2015-10-13T09:18:36","guid":{"rendered":"http:\/\/localhost:8888\/helpcentre\/?p=6779"},"modified":"2025-03-26T09:24:54","modified_gmt":"2025-03-26T07:24:54","slug":"outlook-mac-email-setup","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-email-setup\/","title":{"rendered":"How to set up email in Outlook 2011 for Mac"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13487 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg\" alt=\"outlook mac logo 2011\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011.jpeg 250w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>This <span style=\"font-weight: 400;\">guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac.<\/span><\/p>\n<p>If the Mail account is already set up, but is giving errors \u2013 then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-2011-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<h2>Check your password<\/h2>\n<ul>\n<li>First, check your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset via your control panel<\/a>\u00a0\u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have konsoleH access.<\/li>\n<\/ul>\n<h2>Add Account<\/h2>\n<ol>\n<li><strong>Launch<\/strong> Outlook for Mac<\/li>\n<li>Select <b>Tools<\/b> from the top menu bar and then <b>Accounts&#8230;<\/b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13043 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png\" alt=\"Outlook Mac email setup\" width=\"603\" height=\"358\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png 603w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch-300x178.png 300w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><br \/>\n<h3>Add an Account<\/h3>\n<\/li>\n<li>Select the <b>E-mail Account<\/b>\u00a0option<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-add-account.png\" alt=\"outlook mac-add-account\" width=\"466\" height=\"328\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-add-account.png 466w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-add-account-300x211.png 300w\" sizes=\"auto, (max-width: 466px) 100vw, 466px\" \/><\/p>\n<h3>Enter your account information<\/h3>\n<\/li>\n<li>Enter all the relevant details:\n<ul>\n<li>If you don&#8217;t know your <strong>password<\/strong>, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\n<li>Ensure that the <strong>User Name<\/strong> is the <strong>full email address\u00a0<\/strong>in lower case.<\/li>\n<li>Choose <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> according to your preference.<\/li>\n<li><strong>Incoming server: <\/strong>add <strong>mail.\u00a0<\/strong>before your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>tick <\/strong>Use SSL to connect<\/li>\n<li><strong>Port<\/strong>\u00a0 is 993 for IMAP or 995 for POP<\/li>\n<li><strong>Outgoing server: <\/strong>add\u00a0<strong>smtp.<\/strong> before your domain name<\/li>\n<li>Port is 465 (you may need to click &#8220;override default port&#8221; to change this)<\/li>\n<li><strong>Tick <\/strong>Use SSL to connect<\/li>\n<\/ul>\n<\/li>\n<li>Click\u00a0<strong>Add Account<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31382\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-new_ssl-1.png\" alt=\"\" width=\"505\" height=\"482\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-new_ssl-1.png 505w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-new_ssl-1-300x286.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/li>\n<li>All settings should be correct on this screen\u00a0\u2013 choose\u00a0<strong>More Options<\/strong>\n<ul>\n<li>Note: If there is an option &#8220;Always use secure password&#8221;, this should remain unticked<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31376\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png\" alt=\"\" width=\"499\" height=\"530\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png 995w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-282x300.png 282w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-963x1024.png 963w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-768x817.png 768w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/li>\n<\/ul>\n<\/li>\n<li>Settings for SMTP server:<br \/>\nSelect <b>User Name and Password<\/b> for <b>Authentication<\/b><\/li>\n<li>Enter in your <strong>User name<\/strong> (full email address) and <strong>password<\/strong> then select <b>OK<\/b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13037 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png\" alt=\"outlook mac smtp\" width=\"386\" height=\"260\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png 386w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp-300x202.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/li>\n<\/ol>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<h3>You have completed your account setup<\/h3>\n<p>Your Outlook mail program should now be set up to send and receive mail.<\/p>\n<p>Email still not working? Read our <a title=\"Troubleshooting Guide\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-2011-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a><\/p>\n","protected":false,"plain":"<img class=\"alignleft wp-image-13487 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg\" alt=\"outlook mac logo 2011\" width=\"150\" height=\"150\" \/>\r\n\r\nThis <span >guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac.<\/span>\r\n\r\nIf the Mail account is already set up, but is giving errors \u2013 then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-2011-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n<h2>Check your password<\/h2>\r\n<ul>\r\n \t<li>First, check your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset via your control panel<\/a>\u00a0\u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have konsoleH access.<\/li>\r\n<\/ul>\r\n<h2>Add Account<\/h2>\r\n<ol>\r\n \t<li><strong>Launch<\/strong> Outlook for Mac<\/li>\r\n \t<li>Select <b>Tools<\/b> from the top menu bar and then <b>Accounts...<\/b><img class=\"alignnone wp-image-13043 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png\" alt=\"Outlook Mac email setup\" width=\"603\" height=\"358\" \/>\r\n<h3>Add an Account<\/h3>\r\n<\/li>\r\n \t<li>Select the <b>E-mail Account<\/b>\u00a0option\r\n<img class=\"alignnone wp-image-13223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-add-account.png\" alt=\"outlook mac-add-account\" width=\"466\" height=\"328\" \/>\r\n<h3>Enter your account information<\/h3>\r\n<\/li>\r\n \t<li>Enter all the relevant details:\r\n<ul>\r\n \t<li>If you don't know your <strong>password<\/strong>, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\r\n \t<li>Ensure that the <strong>User Name<\/strong> is the <strong>full email address\u00a0<\/strong>in lower case.<\/li>\r\n \t<li>Choose <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> according to your preference.<\/li>\r\n \t<li><strong>Incoming server: <\/strong>add <strong>mail.\u00a0<\/strong>before your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>tick <\/strong>Use SSL to connect<\/li>\r\n \t<li><strong>Port<\/strong>\u00a0 is 993 for IMAP or 995 for POP<\/li>\r\n \t<li><strong>Outgoing server: <\/strong>add\u00a0<strong>smtp.<\/strong> before your domain name<\/li>\r\n \t<li>Port is 465 (you may need to click \"override default port\" to change this)<\/li>\r\n \t<li><strong>Tick <\/strong>Use SSL to connect<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Click\u00a0<strong>Add Account<\/strong>\r\n<img class=\"alignnone size-full wp-image-31382\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-new_ssl-1.png\" alt=\"\" width=\"505\" height=\"482\" \/><\/li>\r\n \t<li>All settings should be correct on this screen\u00a0\u2013 choose\u00a0<strong>More Options<\/strong>\r\n<ul>\r\n \t<li>Note: If there is an option \"Always use secure password\", this should remain unticked<img class=\"alignnone wp-image-31376\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png\" alt=\"\" width=\"499\" height=\"530\" \/><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Settings for SMTP server:\r\nSelect <b>User Name and Password<\/b> for <b>Authentication<\/b><\/li>\r\n \t<li>Enter in your <strong>User name<\/strong> (full email address) and <strong>password<\/strong> then select <b>OK<\/b><img class=\"alignnone wp-image-13037 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png\" alt=\"outlook mac smtp\" width=\"386\" height=\"260\" \/><\/li>\r\n<\/ol>\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n<h3>You have completed your account setup<\/h3>\r\nYour Outlook mail program should now be set up to send and receive mail.\r\n\r\nEmail still not working? Read our <a title=\"Troubleshooting Guide\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-2011-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>"},"excerpt":{"rendered":"<p>This guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,129],"tags":[19400,19397,921],"topics":[10399,11250],"class_list":["post-6779","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-outlook","tag-outlook-2011","tag-how-to-set-up-email-in-outlook-2011-for-mac","tag-mac-setup","topics-mac-mail","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":129,"name":"Outlook","slug":"outlook","term_group":0,"term_taxonomy_id":129,"taxonomy":"category","description":"Outlook email setup guide","parent":120,"count":17,"filter":"raw","term_order":"93","cat_ID":129,"category_count":17,"category_description":"Outlook email setup guide","cat_name":"Outlook","category_nicename":"outlook","category_parent":120}],"tag_title":[{"term_id":19400,"name":"outlook 2011","slug":"outlook-2011","term_group":0,"term_taxonomy_id":19400,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1664"},{"term_id":19397,"name":"How to set up email in Outlook 2011 for Mac","slug":"how-to-set-up-email-in-outlook-2011-for-mac","term_group":0,"term_taxonomy_id":19397,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1666"},{"term_id":921,"name":"mac setup","slug":"mac-setup","term_group":0,"term_taxonomy_id":921,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2740"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6779"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6779\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6779"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6779"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6779"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}