{"id":6842,"date":"2015-11-03T17:30:15","date_gmt":"2015-11-03T15:30:15","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6842"},"modified":"2025-03-26T09:20:47","modified_gmt":"2025-03-26T07:20:47","slug":"outlook-mac-2011-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-2011-troubleshoot\/","title":{"rendered":"Outlook 2011 for Mac troubleshooting"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13487 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg\" alt=\"outlook mac logo 2011\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011.jpeg 250w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>This guide will help you troubleshoot the setup of your email account in Outlook 2011 for Mac.<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-email-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this\u00a0Outlook for Mac 2011 troubleshooting guide.<\/p>\n<h2>Check your password<\/h2>\n<ul>\n<li>First, check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren&#8217;t able to log in, then you have the incorrect password. Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset via your control panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don&#8217;t have control panel access.<\/li>\n<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct &#8211; <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here&#8217;s how<\/a>.<\/li>\n<\/ul>\n<h2>Check existing account settings<\/h2>\n<p>1. Launch Outlook<\/p>\n<p>2. Select <b>Tools<\/b>\u00a0from the top menu bar and then <b>Accounts&#8230;<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13043 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png\" alt=\"Outlook Mac troubleshooting\" width=\"603\" height=\"358\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png 603w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch-300x178.png 300w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/p>\n<h3>Select the relevant account and check your account settings<\/h3>\n<p>3. Select the relevant account<\/p>\n<p>4. The screen will reflect either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> \u2013 Check the details:<\/p>\n<ul>\n<li>Ensure that the\u00a0<strong>User Name<\/strong>\u00a0is the\u00a0<strong>full email address\u00a0<\/strong>in lower case<\/li>\n<li>If you don\u2019t know your\u00a0<strong>password<\/strong>,\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\n<li><strong>Incoming server:\u00a0<\/strong>add\u00a0<strong>mail.\u00a0<\/strong>before your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>tick\u00a0<\/strong>Use SSL to connect<\/li>\n<li><strong>Port<\/strong>\u00a0 is 993 for IMAP or 995 for POP<\/li>\n<li><strong>Outgoing server:\u00a0<\/strong>add\u00a0<strong>smtp.<\/strong>\u00a0before your domain name<\/li>\n<li>Port is 465 (you may need to click \u201coverride default port\u201d to change this)<\/li>\n<li><strong>Tick\u00a0<\/strong>Use SSL to connect<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31376\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png\" alt=\"\" width=\"552\" height=\"587\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png 995w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-282x300.png 282w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-963x1024.png 963w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl-768x817.png 768w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/p>\n<h3>Settings for SMTP server<\/h3>\n<p>5. Under the &#8220;<b>More Options&#8230;<\/b>&#8221; button select <b>User Name and Password\u00a0<\/b>for <b>Authentication<\/b><\/p>\n<p>6. Ensure that the User name is the full email address<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13037 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png\" alt=\"outlook mac smtp\" width=\"386\" height=\"260\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png 386w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp-300x202.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/p>\n<p>7. Click\u00a0<strong>OK<\/strong><\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong> won\u2019t work. In these cases, you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Your account is now set up correctly.<\/p>\n<p>Still struggling? <a href=\"https:\/\/xneelo.co.za\/contact-us\/?loggedin=1\">Contact our Support team.<\/a><\/p>\n","protected":false,"plain":"<img class=\"alignleft wp-image-13487 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook-mac-logo-2011-150x150.jpeg\" alt=\"outlook mac logo 2011\" width=\"150\" height=\"150\" \/>\r\n\r\nThis guide will help you troubleshoot the setup of your email account in Outlook 2011 for Mac.\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-mac-email-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this\u00a0Outlook for Mac 2011 troubleshooting guide.\r\n<h2>Check your password<\/h2>\r\n<ul>\r\n \t<li>First, check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren't able to log in, then you have the incorrect password. Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset via your control panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don't have control panel access.<\/li>\r\n \t<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct - <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here's how<\/a>.<\/li>\r\n<\/ul>\r\n<h2>Check existing account settings<\/h2>\r\n1. Launch Outlook\r\n\r\n2. Select <b>Tools<\/b>\u00a0from the top menu bar and then <b>Accounts...<\/b>\r\n\r\n<img class=\"alignnone wp-image-13043 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-launch.png\" alt=\"Outlook Mac troubleshooting\" width=\"603\" height=\"358\" \/>\r\n<h3>Select the relevant account and check your account settings<\/h3>\r\n3. Select the relevant account\r\n\r\n4. The screen will reflect either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> \u2013 Check the details:\r\n<ul>\r\n \t<li>Ensure that the\u00a0<strong>User Name<\/strong>\u00a0is the\u00a0<strong>full email address\u00a0<\/strong>in lower case<\/li>\r\n \t<li>If you don\u2019t know your\u00a0<strong>password<\/strong>,\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\r\n \t<li><strong>Incoming server:\u00a0<\/strong>add\u00a0<strong>mail.\u00a0<\/strong>before your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>tick\u00a0<\/strong>Use SSL to connect<\/li>\r\n \t<li><strong>Port<\/strong>\u00a0 is 993 for IMAP or 995 for POP<\/li>\r\n \t<li><strong>Outgoing server:\u00a0<\/strong>add\u00a0<strong>smtp.<\/strong>\u00a0before your domain name<\/li>\r\n \t<li>Port is 465 (you may need to click \u201coverride default port\u201d to change this)<\/li>\r\n \t<li><strong>Tick\u00a0<\/strong>Use SSL to connect<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31376\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-more_ssl.png\" alt=\"\" width=\"552\" height=\"587\" \/>\r\n<h3>Settings for SMTP server<\/h3>\r\n5. Under the \"<b>More Options...<\/b>\" button select <b>User Name and Password\u00a0<\/b>for <b>Authentication<\/b>\r\n\r\n6. Ensure that the User name is the full email address\r\n\r\n<img class=\"alignnone wp-image-13037 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-mac-smtp.png\" alt=\"outlook mac smtp\" width=\"386\" height=\"260\" \/>\r\n\r\n7. Click\u00a0<strong>OK<\/strong>\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong> won\u2019t work. In these cases, you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nYour account is now set up correctly.\r\n\r\nStill struggling? <a href=\"https:\/\/xneelo.co.za\/contact-us\/?loggedin=1\">Contact our Support team.<\/a>"},"excerpt":{"rendered":"<p>Use our visual step-by-step Outlook Mac troubleshooting guide to ensure a quick and easy email setup for your Mac device.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,129],"tags":[19406,19403,19400],"topics":[10399,11250],"class_list":["post-6842","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-outlook","tag-mac-troubleshooting","tag-outlook-2011-for-mac-troubleshooting","tag-outlook-2011","topics-mac-mail","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":129,"name":"Outlook","slug":"outlook","term_group":0,"term_taxonomy_id":129,"taxonomy":"category","description":"Outlook email setup guide","parent":120,"count":17,"filter":"raw","term_order":"93","cat_ID":129,"category_count":17,"category_description":"Outlook email setup guide","cat_name":"Outlook","category_nicename":"outlook","category_parent":120}],"tag_title":[{"term_id":19406,"name":"mac troubleshooting","slug":"mac-troubleshooting","term_group":0,"term_taxonomy_id":19406,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"1671"},{"term_id":19403,"name":"Outlook 2011 for Mac troubleshooting","slug":"outlook-2011-for-mac-troubleshooting","term_group":0,"term_taxonomy_id":19403,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1672"},{"term_id":19400,"name":"outlook 2011","slug":"outlook-2011","term_group":0,"term_taxonomy_id":19400,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1674"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6842"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6842\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6842"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}