{"id":6850,"date":"2015-11-03T19:44:30","date_gmt":"2015-11-03T17:44:30","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6850"},"modified":"2025-03-26T09:05:09","modified_gmt":"2025-03-26T07:05:09","slug":"apple-mail-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/apple-mail-troubleshoot\/","title":{"rendered":"Apple Mail troubleshooting"},"content":{"rendered":"

\"apple<\/a><\/p>\n

This guide will help you fix errors<\/strong> in the setup of an email account in\u00a0older OS X 10 versions<\/strong><\/p>\n

Refer to our Yosemite<\/a>,\u00a0El Capitan<\/a> or Sierra\/Mojave\/Catalina\/Big Sur\/Monterey\/Ventura<\/a> troubleshooting guides for newer OS X versions<\/strong>. (To find your version: click the Apple logo at screen top left > About this Mac)<\/p>\n

Is this the first time you\u2019re setting up this email account? Then use our\u00a0new email setup guide<\/a>, rather than this Apple Mail troubleshooting guide.<\/p>\n

\u2666 Replace your-domain.com<\/em> with your domain name<\/p>\n

First, check your password<\/h2>\n

Check your password by browsing to Webmail<\/a>\u00a0and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords<\/strong> can be reset in your control panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don’t have control panel access.<\/p>\n

Do you use a Mac Keychain<\/strong>? Make sure that the password saved in your keychain is correct – here’s how<\/a>.<\/p>\n","protected":false,"plain":"\"apple<\/a>\r\n\r\nThis guide will help you fix errors<\/strong> in the setup of an email account in\u00a0older OS X 10 versions<\/strong>\r\n\r\nRefer to our Yosemite<\/a>,\u00a0El Capitan<\/a> or Sierra\/Mojave\/Catalina\/Big Sur\/Monterey\/Ventura<\/a> troubleshooting guides for newer OS X versions<\/strong>. (To find your version: click the Apple logo at screen top left > About this Mac)\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our\u00a0new email setup guide<\/a>, rather than this Apple Mail troubleshooting guide.\r\n\r\n\u2666 Replace your-domain.com<\/em> with your domain name\r\n

First, check your password<\/h2>\r\nCheck your password by browsing to Webmail<\/a>\u00a0and trying to log in. If you aren't able to log in, then you have the incorrect password. Forgotten passwords<\/strong> can be reset in your control panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don't have control panel access.\r\n\r\nDo you use a Mac Keychain<\/strong>? Make sure that the password saved in your keychain is correct - here's how<\/a>."},"excerpt":{"rendered":"

A step-by-step Apple Mail troubleshooting guide to help you spot the problem and ensure a quick and easy email setup follows.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,131,119,120],"tags":[19421,507,511,521,523],"topics":[10399],"class_list":["post-6850","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-apple","category-email","category-mail-setup","tag-apple-mail-troubleshooting","tag-apple-mail","tag-mac","tag-mac-mail","tag-os-x","topics-mac-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting 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