{"id":6871,"date":"2015-11-04T03:22:11","date_gmt":"2015-11-04T01:22:11","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6871"},"modified":"2025-02-13T12:18:28","modified_gmt":"2025-02-13T10:18:28","slug":"iphone-ipad-mail-troubleshooting","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/iphone-ipad-mail-troubleshooting\/","title":{"rendered":"iPhone &amp; iPad mail troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-14003 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG-150x150.png\" alt=\"Apple-Logo-PNG\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG.png 256w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>This guide will help you fix errors in the setup of an email account on an iPhone or iPad.<\/p>\n<p>Is this a first time setup? Then use our\u00a0\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/iphone-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">iPhone-iPad email setup guide<\/a>, rather than this troubleshooting guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name.<\/p>\n<h2>Check your password<\/h2>\n<ul>\n<li>First check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>\u00a0\u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have konsoleH access.<\/li>\n<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct \u2013 <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here\u2019s how<\/a>.<\/li>\n<\/ul>\n<h2>Check your account settings<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Select<\/strong>\u00a0<strong>settings<\/strong>\u00a0on\u00a0your home screen.<br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13953\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon-150x150.jpg\" alt=\"iphone settings icon\" width=\"100\" height=\"100\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon-150x150.jpg 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon-300x300.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon.jpg 467w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/a><\/li>\n<li>Select<span>\u00a0<\/span><strong>Apps<\/strong><span>\u00a0<\/span>&gt;<span>\u00a0<\/span><strong>Mail<\/strong><span>\u00a0<\/span>and then tap on<span>\u00a0<\/span><strong>Mail Accounts<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail.jpg\" alt=\"\" width=\"310\" height=\"386\" class=\"alignnone wp-image-44487\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail.jpg 1122w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail-241x300.jpg 241w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail-823x1024.jpg 823w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail-768x956.jpg 768w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/li>\n<li>Click the <strong>Account name<\/strong><\/li>\n<li>Ensure that your <strong>Incoming Mail Server<\/strong>\u00a0settings are correct:\n<ul>\n<li><strong>Host Name\u00a0<\/strong>starts with <strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>User Name<\/strong> is the full email address<\/li>\n<li><strong>Password<\/strong> is correct\u00a0<em>(forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\n<\/ul>\n<\/li>\n<li>Select\u00a0<b>SMTP<\/b><br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14081\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp.png\" alt=\"iphone-choose-smtp\" width=\"300\" height=\"534\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp-169x300.png 169w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nThen click the Primary server<br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-choose-smtp-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14011\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-choose-smtp-2.png\" alt=\"iphone-choose-smtp-2\" width=\"300\" height=\"189\" \/><\/a><\/li>\n<li>Ensure that your <strong>Outgoing Mail Server<\/strong> details are correct:\n<ul>\n<li><strong>Host Name\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g. <em>smtp.example.com*<\/em><\/li>\n<li><strong>User Name<\/strong> is the full email address<\/li>\n<li><strong>Password<\/strong> is correct<\/li>\n<li><strong>Use SSL\u00a0<\/strong>is <strong>on<\/strong><\/li>\n<li><strong>Authentication\u00a0<\/strong>is Password<\/li>\n<li><strong>Server Port<\/strong> is 465<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31812\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-smtp_ssl-1.png\" alt=\"\" width=\"334\" height=\"465\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-smtp_ssl-1.png 500w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-smtp_ssl-1-216x300.png 216w\" sizes=\"auto, (max-width: 334px) 100vw, 334px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Once you have confirmed all your settings are correct, select\u00a0<b>Done<\/b>.<\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG.png\"><img class=\"size-thumbnail wp-image-14003 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Apple-Logo-PNG-150x150.png\" alt=\"Apple-Logo-PNG\" width=\"150\" height=\"150\" \/><\/a>\r\n\r\n&nbsp;\r\n\r\nThis guide will help you fix errors in the setup of an email account on an iPhone or iPad.\r\n\r\nIs this a first time setup? Then use our\u00a0\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/iphone-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">iPhone-iPad email setup guide<\/a>, rather than this troubleshooting guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name.\r\n<h2>Check your password<\/h2>\r\n<ul>\r\n \t<li>First check\u00a0 your password by browsing to\u00a0<a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>\u00a0\u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have konsoleH access.<\/li>\r\n \t<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct \u2013 <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here\u2019s how<\/a>.<\/li>\r\n<\/ul>\r\n<h2>Check your account settings<\/h2>\r\n<ol>\r\n \t<li >\r\n<ol>\r\n \t<li><strong>Select<\/strong>\u00a0<strong>settings<\/strong>\u00a0on\u00a0your home screen.\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon.jpg\"><img class=\"alignnone wp-image-13953\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-settings-icon-150x150.jpg\" alt=\"iphone settings icon\" width=\"100\" height=\"100\" \/><\/a><\/li>\r\n \t<li>Select<span>\u00a0<\/span><strong>Apps<\/strong><span>\u00a0<\/span>&gt;<span>\u00a0<\/span><strong>Mail<\/strong><span>\u00a0<\/span>and then tap on<span>\u00a0<\/span><strong>Mail Accounts<\/strong>\r\n<img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Iphone-mail.jpg\" alt=\"\" width=\"310\" height=\"386\" class=\"alignnone wp-image-44487\" \/><\/li>\r\n \t<li>Click the <strong>Account name<\/strong><\/li>\r\n \t<li>Ensure that your <strong>Incoming Mail Server<\/strong>\u00a0settings are correct:\r\n<ul>\r\n \t<li><strong>Host Name\u00a0<\/strong>starts with <strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>User Name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Password<\/strong> is correct\u00a0<em>(forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Select\u00a0<b>SMTP<\/b>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp.png\"><img class=\"alignnone size-full wp-image-14081\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-choose-smtp.png\" alt=\"iphone-choose-smtp\" width=\"300\" height=\"534\" \/><\/a>\r\nThen click the Primary server\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-choose-smtp-2.png\"><img class=\"alignnone size-full wp-image-14011\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/iphone-choose-smtp-2.png\" alt=\"iphone-choose-smtp-2\" width=\"300\" height=\"189\" \/><\/a><\/li>\r\n \t<li>Ensure that your <strong>Outgoing Mail Server<\/strong> details are correct:\r\n<ul>\r\n \t<li><strong>Host Name\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g. <em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>User Name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Password<\/strong> is correct<\/li>\r\n \t<li><strong>Use SSL\u00a0<\/strong>is <strong>on<\/strong><\/li>\r\n \t<li><strong>Authentication\u00a0<\/strong>is Password<\/li>\r\n \t<li><strong>Server Port<\/strong> is 465\r\n<img class=\"alignnone wp-image-31812\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/iphone-smtp_ssl-1.png\" alt=\"\" width=\"334\" height=\"465\" \/><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\nOnce you have confirmed all your settings are correct, select\u00a0<b>Done<\/b>."},"excerpt":{"rendered":"<p>Your step-by-step visual guide to iPhone &amp; iPad mail troubleshooting. We help you sport the problem for a quick and easy setup.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[16575,16576,16577,119,120],"tags":[19430,19427,19424,19406],"topics":[10399],"class_list":["post-6871","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-email-setupemail","category-email-setup","category-apple-email-setup","category-email","category-mail-setup","tag-ipad-troubleshooting","tag-iphone-troubleshooting","tag-iphone-and-ipad","tag-mac-troubleshooting","topics-mac-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":16575,"name":"Troubleshooting 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