{"id":6883,"date":"2015-11-04T08:04:15","date_gmt":"2015-11-04T06:04:15","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6883"},"modified":"2025-03-25T16:31:37","modified_gmt":"2025-03-25T14:31:37","slug":"windows-8-mail-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-troubleshoot\/","title":{"rendered":"Windows 8 Mail troubleshooting"},"content":{"rendered":"<h3><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-14583 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon-150x116.png\" alt=\"windows-8-mail-icon\" width=\"150\" height=\"116\" \/><\/a><\/h3>\n<p>&nbsp;<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.<\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<p>1. Search for <b>Mail<\/b>\u00a0and launch the Mail app<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/search-for-mail1.jpeg\" alt=\"\" \/><\/p>\n<p>2. Select <b>Settings<\/b>\u00a0from the charm bar on the right hand side<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-settings2.png\" alt=\"\" width=\"92\" height=\"110\" \/><\/p>\n<p>3. Select <b>Accounts<\/b>\u00a0from the menu on the right hand side<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-accounts.jpeg\" alt=\"\" \/><\/p>\n<p>4. Select your email account from the list of email accounts<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-your-email-account.jpeg\" alt=\"\" \/><\/p>\n<p>5. Check the settings:<\/p>\n<ul>\n<li><strong>Email address<\/strong> &amp; <strong>Password\u00a0<\/strong>are\u00a0correct (<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset in your control panel<\/a>)<\/em><\/li>\n<li><strong>Email Username\u00a0<\/strong>is the full email address<\/li>\n<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> and your domain name\n<ul>\n<li><strong>Port<\/strong> is 993 for IMAP (or 995 for POP)<\/li>\n<li><strong>Server requires SSL<\/strong> is<strong>\u00a0<\/strong>ticked<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>and your domain name\n<ul>\n<li><strong>Port<\/strong> is 465<\/li>\n<li><strong>Server requires SSL<\/strong> is<strong>\u00a0<\/strong>ticked<\/li>\n<li><strong>Outgoing server requires authentication\u00a0<\/strong>is ticked<\/li>\n<li><strong>Use the same username and password to send and receive email\u00a0<\/strong>is ticked<\/li>\n<\/ul>\n<\/li>\n<li>All other settings are optional according to your requirements<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31547\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/windows8_ssl1.png\" alt=\"\" width=\"347\" height=\"1769\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/windows8_ssl1.png 347w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/windows8_ssl1-59x300.png 59w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/windows8_ssl1-201x1024.png 201w\" sizes=\"auto, (max-width: 347px) 100vw, 347px\" \/><\/p>\n<p>6. Your email account should now be configured successfully.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Still struggling? Contact support@xneelo.com<\/p>\n","protected":false,"plain":"<h3><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon.png\"><img class=\"size-thumbnail wp-image-14583 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-8-mail-icon-150x116.png\" alt=\"windows-8-mail-icon\" width=\"150\" height=\"116\" \/><\/a><\/h3>\r\n&nbsp;\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-8-mail-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.\r\n\r\n&nbsp;\r\n<h3><\/h3>\r\n1. Search for <b>Mail<\/b>\u00a0and launch the Mail app\r\n\r\n<img src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/search-for-mail1.jpeg\" alt=\"\" \/>\r\n\r\n2. Select <b>Settings<\/b>\u00a0from the charm bar on the right hand side\r\n\r\n<img class=\"\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-settings2.png\" alt=\"\" width=\"92\" height=\"110\" \/>\r\n\r\n3. Select <b>Accounts<\/b>\u00a0from the menu on the right hand side\r\n\r\n<img src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-accounts.jpeg\" alt=\"\" \/>\r\n\r\n4. Select your email account from the list of email accounts\r\n\r\n<img src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/select-your-email-account.jpeg\" alt=\"\" \/>\r\n\r\n5. Check the settings:\r\n<ul>\r\n \t<li><strong>Email address<\/strong> &amp; <strong>Password\u00a0<\/strong>are\u00a0correct (<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset in your control panel<\/a>)<\/em><\/li>\r\n \t<li><strong>Email Username\u00a0<\/strong>is the full email address<\/li>\r\n \t<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> and your domain name\r\n<ul>\r\n \t<li><strong>Port<\/strong> is 993 for IMAP (or 995 for POP)<\/li>\r\n \t<li><strong>Server requires SSL<\/strong> is<strong>\u00a0<\/strong>ticked<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>and your domain name\r\n<ul>\r\n \t<li><strong>Port<\/strong> is 465<\/li>\r\n \t<li><strong>Server requires SSL<\/strong> is<strong>\u00a0<\/strong>ticked<\/li>\r\n \t<li><strong>Outgoing server requires authentication\u00a0<\/strong>is ticked<\/li>\r\n \t<li><strong>Use the same username and password to send and receive email\u00a0<\/strong>is ticked<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>All other settings are optional according to your requirements<\/li>\r\n<\/ul>\r\n<img class=\"alignnone size-full wp-image-31547\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/windows8_ssl1.png\" alt=\"\" width=\"347\" height=\"1769\" \/>\r\n\r\n6. Your email account should now be configured successfully.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nStill struggling? Contact support@xneelo.com"},"excerpt":{"rendered":"<p>A step-by-step visual guide to troubleshoot the set up of your Windows 8 Mail.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,134],"tags":[22886],"topics":[],"class_list":["post-6883","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-windows","tag-windows-8-mail-troubleshooting"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":134,"name":"Windows","slug":"windows","term_group":0,"term_taxonomy_id":134,"taxonomy":"category","description":"Windows email setup guide","parent":120,"count":6,"filter":"raw","term_order":"123","cat_ID":134,"category_count":6,"category_description":"Windows email setup guide","cat_name":"Windows","category_nicename":"windows","category_parent":120}],"tag_title":[{"term_id":22886,"name":"Windows 8 Mail troubleshooting","slug":"windows-8-mail-troubleshooting","term_group":0,"term_taxonomy_id":22886,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"519"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6883"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6883\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6883"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}