{"id":6890,"date":"2015-11-04T08:16:45","date_gmt":"2015-11-04T06:16:45","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6890"},"modified":"2025-03-25T16:38:35","modified_gmt":"2025-03-25T14:38:35","slug":"windows-live-mail-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/windows-live-mail-troubleshoot\/","title":{"rendered":"Windows Live Mail troubleshooting"},"content":{"rendered":"<h3><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-live-mail-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-14435 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-live-mail-icon-150x150.png\" alt=\"windows live mail icon\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<h3><\/h3>\n<p>This guide will help you fix errors in the setup of an email account in Windows Live Mail<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-live-mail-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Windows Live Mail troubleshooting guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<h3>Check existing account settings<\/h3>\n<p>1. <strong>Launch<\/strong> Windows Live Mail<br \/>\n2. Select <b>Accounts<\/b> from the top menu bar and then <b>Properties<\/b><br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14445 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG.png\" alt=\"Windows Live Mail troubleshooting\" width=\"663\" height=\"429\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG.png 663w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-300x194.png 300w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/a><\/p>\n<h3>Check your settings<\/h3>\n<p>3. Select the <b>Servers<\/b>\u00a0tab and check that:<\/p>\n<ul>\n<li>Incoming mail server can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\n<li><strong>Incoming mail<\/strong>\u00a0starts with <strong>mail.\u00a0<\/strong>followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Outgoing mail<\/strong>\u00a0starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g. <em>smtp.example.com*<\/em><\/li>\n<li><strong>Email username<\/strong> displays your full email address<\/li>\n<li><strong>Password<\/strong> is correct\u00a0<em>(forgotten passwords an be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\n<li><b>Log on using clear text authentication<\/b>\u00a0is selected<\/li>\n<li><b>My server requires authentication<\/b>\u00a0is ticked<\/li>\n<\/ul>\n<p>3. Click\u00a0<strong>Settings<\/strong><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14451\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy.png\" alt=\"liveG-copy\" width=\"598\" height=\"726\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy.png 598w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy-247x300.png 247w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/><\/a><\/p>\n<h3>Outgoing Mail Server settings<\/h3>\n<p>4. Ensure that\u00a0<b>Use same settings as my incoming mail server<\/b>\u00a0is selected, then click <b>OK<\/b><br \/>\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14457\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH.png\" alt=\"liveH\" width=\"562\" height=\"408\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH.png 562w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH-300x218.png 300w\" sizes=\"auto, (max-width: 562px) 100vw, 562px\" \/><\/a><\/p>\n<h3>Advanced Settings<\/h3>\n<p>5. Select the <b>Advanced tab <\/b>and check that:<\/p>\n<ul>\n<li>The Outgoing mail\u00a0(<strong>SMTP<\/strong>) port is set to <strong>465<\/strong><\/li>\n<li>The Incoming mail\u00a0<strong>POP<\/strong> port is <strong>995<\/strong> or <strong>IMAP<\/strong> is <strong>993<\/strong><\/li>\n<li><strong>This server requires a secure connection (SSL)<\/strong> is\u00a0ticked<\/li>\n<\/ul>\n<p>7. Click <b>Apply<\/b>, then <b>OK<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31514\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveI_ssl.png\" alt=\"\" width=\"584\" height=\"714\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveI_ssl.png 584w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveI_ssl-245x300.png 245w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/p>\n<p>Your email should now be set up correctly.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Still struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a>\u00a0or contact support@xneelo.com.<\/p>\n","protected":false,"plain":"<h3><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-live-mail-icon.png\"><img class=\"size-thumbnail wp-image-14435 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/windows-live-mail-icon-150x150.png\" alt=\"windows live mail icon\" width=\"150\" height=\"150\" \/><\/a><\/h3>\r\n<h3><\/h3>\r\nThis guide will help you fix errors in the setup of an email account in Windows Live Mail\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-live-mail-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Windows Live Mail troubleshooting guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n<h3>Check existing account settings<\/h3>\r\n1. <strong>Launch<\/strong> Windows Live Mail\r\n2. Select <b>Accounts<\/b> from the top menu bar and then <b>Properties<\/b>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG.png\"><img class=\"alignnone wp-image-14445 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG.png\" alt=\"Windows Live Mail troubleshooting\" width=\"663\" height=\"429\" \/><\/a>\r\n<h3>Check your settings<\/h3>\r\n3. Select the <b>Servers<\/b>\u00a0tab and check that:\r\n<ul>\r\n \t<li>Incoming mail server can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\r\n \t<li><strong>Incoming mail<\/strong>\u00a0starts with <strong>mail.\u00a0<\/strong>followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Outgoing mail<\/strong>\u00a0starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g. <em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>Email username<\/strong> displays your full email address<\/li>\r\n \t<li><strong>Password<\/strong> is correct\u00a0<em>(forgotten passwords an be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em><\/li>\r\n \t<li><b>Log on using clear text authentication<\/b>\u00a0is selected<\/li>\r\n \t<li><b>My server requires authentication<\/b>\u00a0is ticked<\/li>\r\n<\/ul>\r\n3. Click\u00a0<strong>Settings<\/strong>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy.png\"><img class=\"alignnone size-full wp-image-14451\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveG-copy.png\" alt=\"liveG-copy\" width=\"598\" height=\"726\" \/><\/a>\r\n<h3>Outgoing Mail Server settings<\/h3>\r\n4. Ensure that\u00a0<b>Use same settings as my incoming mail server<\/b>\u00a0is selected, then click <b>OK<\/b>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH.png\"><img class=\"alignnone size-full wp-image-14457\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveH.png\" alt=\"liveH\" width=\"562\" height=\"408\" \/><\/a>\r\n<h3>Advanced Settings<\/h3>\r\n5. Select the <b>Advanced tab <\/b>and check that:\r\n<ul>\r\n \t<li>The Outgoing mail\u00a0(<strong>SMTP<\/strong>) port is set to <strong>465<\/strong><\/li>\r\n \t<li>The Incoming mail\u00a0<strong>POP<\/strong> port is <strong>995<\/strong> or <strong>IMAP<\/strong> is <strong>993<\/strong><\/li>\r\n \t<li><strong>This server requires a secure connection (SSL)<\/strong> is\u00a0ticked<\/li>\r\n<\/ul>\r\n7. Click <b>Apply<\/b>, then <b>OK<\/b>\r\n<img class=\"alignnone size-full wp-image-31514\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/liveI_ssl.png\" alt=\"\" width=\"584\" height=\"714\" \/>\r\n\r\nYour email should now be set up correctly.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nStill struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a>\u00a0or contact support@xneelo.com."},"excerpt":{"rendered":"<p>A step-by-step visual guide to help you in regards to Windows Live Mail troubleshooting. We help you spot the problem for a quick and easy setup. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,119,120,134],"tags":[22898],"topics":[],"class_list":["post-6890","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-email","category-mail-setup","category-windows","tag-windows-live-mail-troubleshooting"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting email setup","slug":"troubleshooting-setup","term_group":0,"term_taxonomy_id":343,"taxonomy":"category","description":"Troubleshooting errors in email setup","parent":120,"count":11,"filter":"raw","term_order":"43","cat_ID":343,"category_count":11,"category_description":"Troubleshooting errors in email setup","cat_name":"Troubleshooting email setup","category_nicename":"troubleshooting-setup","category_parent":120},{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":134,"name":"Windows","slug":"windows","term_group":0,"term_taxonomy_id":134,"taxonomy":"category","description":"Windows email setup guide","parent":120,"count":6,"filter":"raw","term_order":"123","cat_ID":134,"category_count":6,"category_description":"Windows email setup guide","cat_name":"Windows","category_nicename":"windows","category_parent":120}],"tag_title":[{"term_id":22898,"name":"Windows Live Mail troubleshooting","slug":"windows-live-mail-troubleshooting","term_group":0,"term_taxonomy_id":22898,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"525"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6890"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6890\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6890"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}