{"id":6895,"date":"2015-11-04T08:51:26","date_gmt":"2015-11-04T06:51:26","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6895"},"modified":"2025-03-25T16:45:43","modified_gmt":"2025-03-25T14:45:43","slug":"thunderbird-email-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-email-troubleshoot\/","title":{"rendered":"Thunderbird email troubleshooting"},"content":{"rendered":"\r\n\r\n\r\n\r\n\r\n
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This guide will help you fix errors in the setup of an email account in Thunderbird.<\/p>\r\n\r\n\r\n\r\n

Is this the first time you\u2019re setting up this email account? Then use our\u00a0new email setup guide<\/a>, rather than this Thunderbird email troubleshooting guide.<\/p>\r\n\r\n\r\n\r\n

Replace example.com<\/em> with your domain name<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

\u00a0<\/h3>\r\n

Check your password<\/h3>\r\n\r\n\r\n\r\n

First check your password by browsing to Webmail<\/a>\u00a0and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password. Forgotten passwords<\/strong> can be reset in your control panel<\/a>\u00a0\u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have access the the control panel.<\/p>\r\n\r\n\r\n\r\n

NB:<\/strong> After resetting your password, you will need to access your Thunderbird Password Manager<\/strong> to replace the old password: here’s how<\/a>.<\/p>\r\n\r\n\r\n\r\n

Check existing account settings<\/h3>\r\n\r\n\r\n\r\n

1. Launch Mozilla Thunderbird<\/p>\r\n\r\n\r\n\r\n

2. Choose the relevant email account tab on the left, and then click on Account Settings<\/strong> on the top right<\/p>\r\n\r\n\r\n\r\n

3. Choose\u00a0Server Settings\u00a0<\/strong>to view the Incoming server settings<\/p>\r\n\r\n\r\n\r\n

\"thunderbird-smtp1\"<\/a><\/figure>\r\n\r\n\r\n\r\n

4. Check that the server settings are correct:<\/p>\r\n\r\n\r\n\r\n