{"id":6900,"date":"2015-11-04T09:08:59","date_gmt":"2015-11-04T07:08:59","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/?p=6900"},"modified":"2022-11-10T11:53:09","modified_gmt":"2022-11-10T09:53:09","slug":"outlook-2010-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2010-troubleshoot\/","title":{"rendered":"Outlook 2010 troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-13501 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo-150x150.png\" alt=\"Microsoft_Outlook_2010 logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo.png 256w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>Is this the first time you&#8217;re setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2010-email-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Outlook 2010 troubleshooting guide.<\/p>\n<p><em>Replace example.com with your domain name.<\/em><\/p>\n<h3>Check existing account settings<\/h3>\n<p>1. Launch Outlook 2010 an select <b>File<\/b> from the top menu bar<\/p>\n<p>2. Select\u00a0<b>Info<\/b> and <b>Account Settings<\/b><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12825 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings.png\" alt=\"Outlook 2010 troubleshooting\" width=\"584\" height=\"408\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings.png 584w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings-300x210.png 300w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/a><\/p>\n<h3>Select the relevant account<\/h3>\n<p>3. Select the relevant account and click the <b>Change<\/b> button within the <strong>Email<\/strong> tab<\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-12909\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change.png\" alt=\"outlook2010 change\" width=\"591\" height=\"331\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change.png 623w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change-300x168.png 300w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/><\/a><\/p>\n<h3>Check your settings<\/h3>\n<p>4.\u00a0Ensure that your settings are correct as below \u2013 replacing with your own name and domain.<\/p>\n<ul>\n<li><strong>Account Type <\/strong>can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\n<li><strong>Incoming mail server<\/strong>\u00a0starts with\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Outgoing mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<li><strong>User Name<\/strong> is the <strong>full email address<\/strong><\/li>\n<li><strong>Password\u00a0<\/strong>is correct, or\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/change-or-reset-my-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via konsoleH<\/a><\/li>\n<li><strong>Require logon using SPA\u00a0<\/strong>is\u00a0<strong>not\u00a0<\/strong>ticked<\/li>\n<\/ul>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12923 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy.png\" width=\"686\" height=\"481\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy.png 686w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy-300x210.png 300w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/a><\/p>\n<p>5. Click <b>More Settings<\/b><\/p>\n<h3>Outgoing Server settings<\/h3>\n<p>6. Select the <b>Outgoing Server<\/b> tab<\/p>\n<p>7. Ensure that the <b>My outgoing server (SMTP) requires authentication<\/b> checkbox is ticked<\/p>\n<p>8. Ensure that you have selected <b>Use same settings as my incoming mail server <\/b><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy.png\" alt=\"mso2007-outgoing server copy\" width=\"402\" height=\"442\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy.png 402w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy-273x300.png 273w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><\/a><\/p>\n<h3>Advanced settings<\/h3>\n<p>9. Select the <b>Advanced<\/b> tab<\/p>\n<p>10. Ensure that your settings\u00a0are as below for either POP or IMAP:<\/p>\n<ul>\n<li><strong>Incoming\u00a0server:<\/strong>\u00a0995 (POP) or 993 (IMAP)<\/li>\n<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\n<li><strong>Outgoing server (SMTP)<\/strong>: 465<\/li>\n<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31289\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png\" sizes=\"auto, (max-width: 439px) 100vw, 439px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png 820w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-254x300.png 254w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-768x907.png 768w\" alt=\"\" width=\"439\" height=\"518\" \/><\/p>\n<p>11. Click <b>OK<\/b>, then <b>Next<\/b> and <b>Finish<\/b>.<\/p>\n<p>12. Click <b>Close<\/b> on the <b>Internet Accounts<\/b> window.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/find-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Still struggling?<a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Contact our Support team.<\/a><\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo.png\"><img class=\"size-thumbnail wp-image-13501 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Microsoft_Outlook_2010-logo-150x150.png\" alt=\"Microsoft_Outlook_2010 logo\" width=\"150\" height=\"150\" \/><\/a>Is this the first time you're setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2010-email-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Outlook 2010 troubleshooting guide.\r\n\r\n<em>Replace example.com with your domain name.<\/em>\r\n<h3>Check existing account settings<\/h3>\r\n1. Launch Outlook 2010 an select <b>File<\/b> from the top menu bar\r\n\r\n2. Select\u00a0<b>Info<\/b> and <b>Account Settings<\/b>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings.png\"><img class=\"alignnone wp-image-12825 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-2010-account-settings.png\" alt=\"Outlook 2010 troubleshooting\" width=\"584\" height=\"408\" \/><\/a>\r\n<h3>Select the relevant account<\/h3>\r\n3. Select the relevant account and click the <b>Change<\/b> button within the <strong>Email<\/strong> tab\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change.png\"><img class=\"alignnone  wp-image-12909\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2010-change.png\" alt=\"outlook2010 change\" width=\"591\" height=\"331\" \/><\/a>\r\n<h3>Check your settings<\/h3>\r\n4.\u00a0Ensure that your settings are correct as below \u2013 replacing with your own name and domain.\r\n<ul>\r\n \t<li><strong>Account Type <\/strong>can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\r\n \t<li><strong>Incoming mail server<\/strong>\u00a0starts with\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Outgoing mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>User Name<\/strong> is the <strong>full email address<\/strong><\/li>\r\n \t<li><strong>Password\u00a0<\/strong>is correct, or\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/change-or-reset-my-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via konsoleH<\/a><\/li>\r\n \t<li><strong>Require logon using SPA\u00a0<\/strong>is\u00a0<strong>not\u00a0<\/strong>ticked<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy.png\"><img class=\"alignnone wp-image-12923 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Internet-email-Settings-Outlook-2010-copy-copy.png\" width=\"686\" height=\"481\" \/><\/a>\r\n\r\n5. Click <b>More Settings<\/b>\r\n<h3>Outgoing Server settings<\/h3>\r\n6. Select the <b>Outgoing Server<\/b> tab\r\n\r\n7. Ensure that the <b>My outgoing server (SMTP) requires authentication<\/b> checkbox is ticked\r\n\r\n8. Ensure that you have selected <b>Use same settings as my incoming mail server <\/b>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy.png\"><img class=\"alignnone size-full wp-image-12813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mso2007-outgoing-server-copy.png\" alt=\"mso2007-outgoing server copy\" width=\"402\" height=\"442\" \/><\/a>\r\n<h3>Advanced settings<\/h3>\r\n9. Select the <b>Advanced<\/b> tab\r\n\r\n10. Ensure that your settings\u00a0are as below for either POP or IMAP:\r\n<ul>\r\n \t<li><strong>Incoming\u00a0server:<\/strong>\u00a0995 (POP) or 993 (IMAP)<\/li>\r\n \t<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\r\n \t<li><strong>Outgoing server (SMTP)<\/strong>: 465<\/li>\r\n \t<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31289\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png\" sizes=\"(max-width: 439px) 100vw, 439px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png 820w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-254x300.png 254w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-768x907.png 768w\" alt=\"\" width=\"439\" height=\"518\" \/>\r\n\r\n11. Click <b>OK<\/b>, then <b>Next<\/b> and <b>Finish<\/b>.\r\n\r\n12. Click <b>Close<\/b> on the <b>Internet Accounts<\/b> window.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/find-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nStill struggling?<a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Contact our Support team.<\/a>"},"excerpt":{"rendered":"<p>A step-by-step guide to Outlook 2010 troubleshooting. Refer to this guide when having trouble installing your outlook 2010 email. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,129],"tags":[],"topics":[11250],"class_list":["post-6900","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-outlook","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":129,"name":"Outlook","slug":"outlook","term_group":0,"term_taxonomy_id":129,"taxonomy":"category","description":"Outlook email setup guide","parent":120,"count":17,"filter":"raw","term_order":"93","cat_ID":129,"category_count":17,"category_description":"Outlook email setup guide","cat_name":"Outlook","category_nicename":"outlook","category_parent":120}],"tag_title":false},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=6900"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/6900\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=6900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=6900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=6900"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=6900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}