{"id":7862,"date":"2015-12-17T08:38:06","date_gmt":"2015-12-17T06:38:06","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/support\/?p=7862"},"modified":"2026-01-30T13:33:15","modified_gmt":"2026-01-30T11:33:15","slug":"update-your-account-information","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/update-your-account-information\/","title":{"rendered":"Update your account information via konsoleH"},"content":{"rendered":"<table style=\"width: 100%; border-collapse: collapse;\" cellpadding=\"8\">\n<tbody>\n<tr>\n<td style=\"width: 100%; border-style: solid; border-color: #7a7878; background-color: #faf7f6;\"><strong>Important note<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s no longer possible to add <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Authorised contacts<\/span><\/a><span style=\"font-weight: 400;\"> in konsoleH.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Existing konsoleH contacts won&#8217;t transfer automatically to the xneelo Control Panel. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Switch to using <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Collaborators<\/span><\/a><span style=\"font-weight: 400;\"> to set up access and permission management.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Maintain correct account\u00a0information in order to ensure the timely receipt of invoices<\/strong> and other important information or notifications.<\/p>\n<h2>Update your account information via konsoleH:<strong><br \/>\n<\/strong><\/h2>\n<p>1.<strong> Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/p>\n<p>2. Select the <strong>Account Admin<\/strong>\u00a0tab at the top right corner of your screen<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432.png\" alt=\"kh-account-admin-tab-2\" width=\"2036\" height=\"570\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432.png 2036w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432-300x84.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432-1024x287.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432-768x215.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432-1536x430.png 1536w\" sizes=\"auto, (max-width: 2036px) 100vw, 2036px\" \/><\/p>\n<p>3. Choose\u00a0<strong>Account Admin<\/strong> &gt;\u00a0<strong>Manage Contacts<\/strong>\u00a0to update details of your <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>authorised contacts<\/strong><\/a><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Click on the relevant <strong>contact name<\/strong> to edit the details<\/li>\n<li>Click<strong> Delete<\/strong> if you want to remove additional Contacts<\/li>\n<li>To <strong>add<\/strong> contacts, use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a><\/li>\n<li>The <strong>VAT registration number<\/strong> can be edited by clicking on the <strong>Account Owner&#8217;s name<\/strong><\/li>\n<li>Note that the Account Owner can&#8217;t be removed. To move the account to a new owner see our guide on <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/gp-internal-account-transfers\/\" target=\"_blank\" rel=\"noopener noreferrer\">Internal Transfers<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/update-your-account-information\/attachment\/screenshot-2026-01-07-at-12-51-53\/\" rel=\"attachment wp-att-46482\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53.jpg\" alt=\"\" width=\"1920\" height=\"872\" class=\"alignnone size-full wp-image-46482\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53.jpg 1920w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53-300x136.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53-1024x465.jpg 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53-768x349.jpg 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53-1536x698.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/p>\n<p>4. The <strong>Banking Details<\/strong>\u00a0tab displays your banking details<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>For security reasons, we will not display your entire account number or credit card number on the screen.<\/li>\n<li>Choose\u00a0<strong>Update Details\u00a0<\/strong>to make changes<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28071\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx.png\" alt=\"\" width=\"1620\" height=\"812\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx.png 1620w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx-300x150.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx-1024x513.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx-768x385.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx-1536x770.png 1536w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/><\/p>\n<p>5.<strong> Payment Options<\/strong> allow you to update the payment method and interval <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28065\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx.png\" alt=\"\" width=\"1654\" height=\"490\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx.png 1654w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx-300x89.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx-1024x303.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx-768x228.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx-1536x455.png 1536w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/p>\n<p><em>Note:<\/em><\/p>\n<ul>\n<li>Administration is\u00a0only provided to <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\">Authorised contacts<\/a>.<\/li>\n<li>When logged in at <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\"><strong>Domain level<\/strong>\u00a0<\/a>(with your domain name and FTP password) the tool will not be visible.<\/li>\n<\/ul>\n","protected":false,"plain":"<table  cellpadding=\"8\">\r\n<tbody>\r\n<tr>\r\n<td ><strong>Important note<\/strong>\r\n\r\n<span >It's no longer possible to add <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\" target=\"_blank\" rel=\"noopener\"><span >Authorised contacts<\/span><\/a><span > in konsoleH.\u00a0<\/span>\r\n\r\n<span >Existing konsoleH contacts won't transfer automatically to the xneelo Control Panel. <\/span>\r\n\r\n<span >Switch to using <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\"><span >Collaborators<\/span><\/a><span > to set up access and permission management.<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<strong>Maintain correct account\u00a0information in order to ensure the timely receipt of invoices<\/strong> and other important information or notifications.\r\n<h2>Update your account information via konsoleH:<strong>\r\n<\/strong><\/h2>\r\n1.<strong> Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>.\r\n\r\n<img class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" \/>\r\n\r\n2. Select the <strong>Account Admin<\/strong>\u00a0tab at the top right corner of your screen\r\n\r\n<img class=\"alignnone wp-image-15223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2-e1564043893432.png\" alt=\"kh-account-admin-tab-2\" width=\"2036\" height=\"570\" \/>\r\n\r\n3. Choose\u00a0<strong>Account Admin<\/strong> &gt;\u00a0<strong>Manage Contacts<\/strong>\u00a0to update details of your <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>authorised contacts<\/strong><\/a>\r\n<ol>\r\n \t<li >\r\n<ol>\r\n \t<li >\r\n<ul>\r\n \t<li>Click on the relevant <strong>contact name<\/strong> to edit the details<\/li>\r\n \t<li>Click<strong> Delete<\/strong> if you want to remove additional Contacts<\/li>\r\n \t<li>To <strong>add<\/strong> contacts, use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-add-a-collaborator\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a><\/li>\r\n \t<li>The <strong>VAT registration number<\/strong> can be edited by clicking on the <strong>Account Owner's name<\/strong><\/li>\r\n \t<li>Note that the Account Owner can't be removed. To move the account to a new owner see our guide on <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/gp-internal-account-transfers\/\" target=\"_blank\" rel=\"noopener noreferrer\">Internal Transfers<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/update-your-account-information\/attachment\/screenshot-2026-01-07-at-12-51-53\/\" rel=\"attachment wp-att-46482\"><img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Screenshot-2026-01-07-at-12.51.53.jpg\" alt=\"\" width=\"1920\" height=\"872\" class=\"alignnone size-full wp-image-46482\" \/><\/a>\r\n\r\n4. The <strong>Banking Details<\/strong>\u00a0tab displays your banking details\r\n<ol>\r\n \t<li >\r\n<ol>\r\n \t<li >\r\n<ul>\r\n \t<li>For security reasons, we will not display your entire account number or credit card number on the screen.<\/li>\r\n \t<li>Choose\u00a0<strong>Update Details\u00a0<\/strong>to make changes<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n<img class=\"alignnone size-full wp-image-28071\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/bankdetailsx.png\" alt=\"\" width=\"1620\" height=\"812\" \/>\r\n\r\n5.<strong> Payment Options<\/strong> allow you to update the payment method and interval <img class=\"alignnone size-full wp-image-28065\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/paymentoptionsx.png\" alt=\"\" width=\"1654\" height=\"490\" \/>\r\n\r\n<em>Note:<\/em>\r\n<ul>\r\n \t<li>Administration is\u00a0only provided to <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/access-rights\/\">Authorised contacts<\/a>.<\/li>\r\n \t<li>When logged in at <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\"><strong>Domain level<\/strong>\u00a0<\/a>(with your domain name and FTP password) the tool will not be visible.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Follow this quick guide to update your contact details or banking information via  konsoleH. This will ensure you receive timeous invoices and other important notifications.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,192],"tags":[675,677,679,339,409,673],"topics":[10403],"class_list":["post-7862","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-update-and-upgrade-accounts-and-payments","tag-update-profile","tag-update-information","tag-update-billing","tag-update-account","tag-information","tag-profile","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":192,"name":"Update and Upgrade Accounts and Payments","slug":"update-and-upgrade-accounts-and-payments","term_group":0,"term_taxonomy_id":192,"taxonomy":"category","description":"Updating, upgrading and renewing services and products with xneelo","parent":189,"count":3,"filter":"raw","term_order":"113","cat_ID":192,"category_count":3,"category_description":"Updating, upgrading and renewing services and products with xneelo","cat_name":"Update and Upgrade Accounts and Payments","category_nicename":"update-and-upgrade-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":675,"name":"update profile","slug":"update-profile","term_group":0,"term_taxonomy_id":675,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2612"},{"term_id":677,"name":"update information","slug":"update-information","term_group":0,"term_taxonomy_id":677,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2640"},{"term_id":679,"name":"update billing","slug":"update-billing","term_group":0,"term_taxonomy_id":679,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2666"},{"term_id":339,"name":"update account","slug":"update-account","term_group":0,"term_taxonomy_id":339,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2927"},{"term_id":409,"name":"information","slug":"information","term_group":0,"term_taxonomy_id":409,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2955"},{"term_id":673,"name":"profile","slug":"profile","term_group":0,"term_taxonomy_id":673,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2963"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/7862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=7862"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/7862\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=7862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=7862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=7862"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=7862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}