{"id":7866,"date":"2015-12-17T08:41:17","date_gmt":"2015-12-17T06:41:17","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/support\/?p=7866"},"modified":"2026-01-30T13:34:52","modified_gmt":"2026-01-30T11:34:52","slug":"change-payment","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/change-payment\/","title":{"rendered":"Change your Payment Method or Interval via konsoleH"},"content":{"rendered":"<p>Your choice of payment option applies to all services and products in your xneelo account.<\/p>\n<h2>\u00a0Payment Options<\/h2>\n<ol>\n<li><strong>Debit Order:<\/strong> Monthly, Quarterly, Bi-annually, or Annually (South African bank accounts)<\/li>\n<li><strong>Card\/EFT (<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/managing-website\/pay-by-card\/\" target=\"_blank\" rel=\"noopener noreferrer\">online card payment<\/a> <\/strong><em>or<\/em><strong> bank transfer):<\/strong>\u00a0Annually in advance<\/li>\n<\/ol>\n<h3>Adjust Payment Method or Interval\u00a0via konsoleH:<\/h3>\n<ol>\n<li>Browse to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15443 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/a><\/li>\n<li>Select the <strong>Account Admin<\/strong>\u00a0tab at the top right corner of your screen<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2.png\" alt=\"\" width=\"2036\" height=\"656\" \/><\/a><\/li>\n<li>Select <strong>Payment Options<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15249 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options.png\" alt=\"\" width=\"2052\" height=\"634\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options.png 2052w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options-300x93.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options-1024x316.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options-768x237.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options-1536x475.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options-2048x633.png 2048w\" sizes=\"auto, (max-width: 2052px) 100vw, 2052px\" \/><\/a><\/strong><\/li>\n<li>Now you can <strong>update your Payment Method or Debit Order Interval<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>If you change your payment method from Invoice (cash basis) to Debit Order<\/strong>, your bank account details are required.<\/li>\n<li><span style=\"line-height: 1.5;\">By providing your bank account details and selecting the Debit Order option, you are <strong>giving xneelo permission to debit your account.<\/strong><\/span><\/li>\n<li><span style=\"line-height: 1.5;\">You can provide or <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/how-do-i-change-my-banking-details\/\" target=\"_blank\" rel=\"noopener noreferrer\">update your bank account details<\/a> via konsoleH.<\/strong><\/span><\/li>\n<li><span style=\"line-height: 1.5;\"><strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-payment-methods-are-accepted-by-xneelo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Invoices<\/a> <\/strong>can be settled via card payment (debit\/credit\/cheque) or EFTs<\/span><\/li>\n<\/ul>\n<h4>Take Note:<\/h4>\n<p><strong>If you change your payment method to a shorter interval<\/strong>, after you have received an invoice from us, and you do not wish to pay for the longer interval, kindly send an email to billing@xneelo.com to notify us.<\/p>\n<p><strong>Any changes to your banking details between the time of invoicing and the debit order run<\/strong> (on the first day of the month) will only be effective from the following invoice date onwards.<\/p>\n<p><strong>SARS does not require a VAT number for invoices under R5000.<\/strong> It is therefore optional to include your VAT number on your xneelo invoice, and can be updated via Account Details &gt;Manage Contacts (<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/faq-accounts-and-payments\/vat-number\/\" target=\"_blank\" rel=\"noopener noreferrer\">help<\/a>).<\/p>\n","protected":false,"plain":"Your choice of payment option applies to all services and products in your xneelo account.\r\n<h2>\u00a0Payment Options<\/h2>\r\n<ol>\r\n \t<li><strong>Debit Order:<\/strong> Monthly, Quarterly, Bi-annually, or Annually (South African bank accounts)<\/li>\r\n \t<li><strong>Card\/EFT (<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/managing-website\/pay-by-card\/\" target=\"_blank\" rel=\"noopener noreferrer\">online card payment<\/a> <\/strong><em>or<\/em><strong> bank transfer):<\/strong>\u00a0Annually in advance<\/li>\r\n<\/ol>\r\n<h3>Adjust Payment Method or Interval\u00a0via konsoleH:<\/h3>\r\n<ol>\r\n \t<li>Browse to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img class=\"alignnone wp-image-15443 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"2082\" height=\"689\" \/><\/a><\/li>\r\n \t<li>Select the <strong>Account Admin<\/strong>\u00a0tab at the top right corner of your screen<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2.png\"><img class=\"alignnone wp-image-15223 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-admin-tab-2.png\" alt=\"\" width=\"2036\" height=\"656\" \/><\/a><\/li>\r\n \t<li>Select <strong>Payment Options<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options.png\"><img class=\"alignnone wp-image-15249 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/kh-payment-options.png\" alt=\"\" width=\"2052\" height=\"634\" \/><\/a><\/strong><\/li>\r\n \t<li>Now you can <strong>update your Payment Method or Debit Order Interval<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n \t<li><strong>If you change your payment method from Invoice (cash basis) to Debit Order<\/strong>, your bank account details are required.<\/li>\r\n \t<li><span >By providing your bank account details and selecting the Debit Order option, you are <strong>giving xneelo permission to debit your account.<\/strong><\/span><\/li>\r\n \t<li><span >You can provide or <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/how-do-i-change-my-banking-details\/\" target=\"_blank\" rel=\"noopener noreferrer\">update your bank account details<\/a> via konsoleH.<\/strong><\/span><\/li>\r\n \t<li><span ><strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-payment-methods-are-accepted-by-xneelo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Invoices<\/a> <\/strong>can be settled via card payment (debit\/credit\/cheque) or EFTs<\/span><\/li>\r\n<\/ul>\r\n<h4>Take Note:<\/h4>\r\n<strong>If you change your payment method to a shorter interval<\/strong>, after you have received an invoice from us, and you do not wish to pay for the longer interval, kindly send an email to billing@xneelo.com to notify us.\r\n\r\n<strong>Any changes to your banking details between the time of invoicing and the debit order run<\/strong> (on the first day of the month) will only be effective from the following invoice date onwards.\r\n\r\n<strong>SARS does not require a VAT number for invoices under R5000.<\/strong> It is therefore optional to include your VAT number on your xneelo invoice, and can be updated via Account Details &gt;Manage Contacts (<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/faq-accounts-and-payments\/vat-number\/\" target=\"_blank\" rel=\"noopener noreferrer\">help<\/a>)."},"excerpt":{"rendered":"<p>If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,197,194,190],"tags":[19265,19268,10511],"topics":[10403],"class_list":["post-7866","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-billing","category-faq-accounts-and-payments","category-getting-started-accounts-and-payments","tag-change-your-payment-method-or-interval","tag-change-payment-method","tag-debit-order","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts 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