{"id":7885,"date":"2015-12-15T12:53:11","date_gmt":"2015-12-15T10:53:11","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/support\/?p=7885"},"modified":"2026-01-30T14:49:26","modified_gmt":"2026-01-30T12:49:26","slug":"restore-backup","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/restore-backup\/","title":{"rendered":"How to restore a backup of your site via konsoleH"},"content":{"rendered":"<p><strong>The konsoleH Restore Backup tool<\/strong> provides you with access to restore files and databases with ease. Backups are kept for up to 2 weeks with incremental backups processed daily.<\/p>\n<h2>Restore a backup of your site content:<\/h2>\n<ol>\n<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">(Admin or Domain level)<\/a>. <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"803\" height=\"266\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 803px) 100vw, 803px\" \/><\/li>\n<li>Select or search for your domain name in the<strong>\u00a0Hosting Service<\/strong> tab (<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin<\/a> level login only)<\/li>\n<li>Select <strong>Manage Services<\/strong> from the left-hand menu , then <strong>Restore Backup <\/strong>under<strong> Files &amp; Folders<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29636\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup1.jpg\" alt=\"\" width=\"226\" height=\"461\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup1.jpg 408w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup1-147x300.jpg 147w\" sizes=\"auto, (max-width: 226px) 100vw, 226px\" \/><\/strong><\/li>\n<li>Select <strong>Files<\/strong>\u00a0or <strong>MySQL databases <\/strong>depending on your needs<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29639\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup2.jpg\" alt=\"\" width=\"737\" height=\"339\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup2.jpg 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup2-300x138.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup2-768x353.jpg 768w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/><\/li>\n<li>If you are restoring a database, select the <strong>database<\/strong> you would like to restore, then click <strong>Next<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29648\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup5.jpg\" alt=\"\" width=\"733\" height=\"251\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup5.jpg 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup5-300x103.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup5-768x263.jpg 768w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/li>\n<li>Choose the <strong>date<\/strong> of the backup that you would like, then click <strong>Next<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29642\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup3.jpg\" alt=\"\" width=\"710\" height=\"645\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup3.jpg 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup3-300x272.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup3-768x697.jpg 768w\" sizes=\"auto, (max-width: 710px) 100vw, 710px\" \/><\/li>\n<li><strong>If you are restoring files:<\/strong>\n<ul>\n<li>Your web files are found in the <strong>public_html<\/strong> directory.<\/li>\n<li>Choose between <strong>Restore all files from the web directory<\/strong> or <strong>Restore individual files \/ directories.<\/strong>\n<ul>\n<li>If you are restoring the entire website, you will restore all files from the public_html directory, as this is where all your web files are found.<\/li>\n<\/ul>\n<\/li>\n<li>If selecting<strong> individual files<\/strong>, a search box will appear with a list of the files available to restore. Select one and continue to the next step.<\/li>\n<li>Choose how the files should be restored by selecting either <strong>Create a new directory for the restored files<\/strong>\u00a0or <strong>Restore files in the original directory and overwrite\/delete existing files.<\/strong><\/li>\n<li>\n<ul>\n<li>If you want to replace the current website with the backup i.e. take your website back to how it was on a previous date, then you can choose <strong>overwrite\/delete existing files<\/strong>.<\/li>\n<li>If you don&#8217;t want to replace the website directly, but rather want to create a backup copy of the website, then select <strong>create a new directory<\/strong>. This won&#8217;t affect your current site. If you want to use that backup at a later stage, you will need to access the folder via <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/ftp-quick-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> and transfer the files to your web directory.<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29645\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup4.jpg\" alt=\"\" width=\"731\" height=\"404\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup4.jpg 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup4-300x166.jpg 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup4-768x425.jpg 768w\" sizes=\"auto, (max-width: 731px) 100vw, 731px\" \/><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Click on<strong>\u00a0Restore<\/strong>. The duration of the restore process is dependent on the file size. Remain on this page until the restore is complete<\/li>\n<li>Once the restore is complete a new message will appear on your screen with<strong> information regarding where the restored file(s) can be found.<\/strong><\/li>\n<\/ol>\n<p><strong>Important to Note:<\/strong><\/p>\n<ul>\n<li>xneelo backups are intended for emergency situations.<\/li>\n<li><strong>You should not rely on our backups as the only copy of your content.<\/strong><\/li>\n<li>When restoring a backup, should you opt to replace a current file, folder or database, <strong>you will lose any new information created after the time of the backup<\/strong><\/li>\n<li>Keeping restored content in your folders will affect your <strong>disk usage<\/strong>, so we recommend removing additional files once you have completed the necessary updates (applicable where you have chosen to create a new directory for the backup).<\/li>\n<li>Should you want<strong> emails <\/strong>restored, please request assistance from our Support team via the Contact Us tab in your konsoleH control panel.<\/li>\n<\/ul>\n","protected":false,"plain":"<strong>The konsoleH Restore Backup tool<\/strong> provides you with access to restore files and databases with ease. Backups are kept for up to 2 weeks with incremental backups processed daily.\r\n<h2>Restore a backup of your site content:<\/h2>\r\n<ol>\r\n \t<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">(Admin or Domain level)<\/a>. <img class=\"alignnone wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"803\" height=\"266\" \/><\/li>\r\n \t<li>Select or search for your domain name in the<strong>\u00a0Hosting Service<\/strong> tab (<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin<\/a> level login only)<\/li>\r\n \t<li>Select <strong>Manage Services<\/strong> from the left-hand menu , then <strong>Restore Backup <\/strong>under<strong> Files &amp; Folders\r\n<img class=\"alignnone wp-image-29636\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup1.jpg\" alt=\"\" width=\"226\" height=\"461\" \/><\/strong><\/li>\r\n \t<li>Select <strong>Files<\/strong>\u00a0or <strong>MySQL databases <\/strong>depending on your needs<img class=\"alignnone wp-image-29639\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup2.jpg\" alt=\"\" width=\"737\" height=\"339\" \/><\/li>\r\n \t<li>If you are restoring a database, select the <strong>database<\/strong> you would like to restore, then click <strong>Next<\/strong><img class=\"alignnone wp-image-29648\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup5.jpg\" alt=\"\" width=\"733\" height=\"251\" \/><\/li>\r\n \t<li>Choose the <strong>date<\/strong> of the backup that you would like, then click <strong>Next<\/strong><img class=\"alignnone wp-image-29642\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup3.jpg\" alt=\"\" width=\"710\" height=\"645\" \/><\/li>\r\n \t<li><strong>If you are restoring files:<\/strong>\r\n<ul>\r\n \t<li>Your web files are found in the <strong>public_html<\/strong> directory.<\/li>\r\n \t<li>Choose between <strong>Restore all files from the web directory<\/strong> or <strong>Restore individual files \/ directories.<\/strong>\r\n<ul>\r\n \t<li>If you are restoring the entire website, you will restore all files from the public_html directory, as this is where all your web files are found.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>If selecting<strong> individual files<\/strong>, a search box will appear with a list of the files available to restore. Select one and continue to the next step.<\/li>\r\n \t<li>Choose how the files should be restored by selecting either <strong>Create a new directory for the restored files<\/strong>\u00a0or <strong>Restore files in the original directory and overwrite\/delete existing files.<\/strong><\/li>\r\n \t<li>\r\n<ul>\r\n \t<li>If you want to replace the current website with the backup i.e. take your website back to how it was on a previous date, then you can choose <strong>overwrite\/delete existing files<\/strong>.<\/li>\r\n \t<li>If you don't want to replace the website directly, but rather want to create a backup copy of the website, then select <strong>create a new directory<\/strong>. This won't affect your current site. If you want to use that backup at a later stage, you will need to access the folder via <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/ftp-quick-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> and transfer the files to your web directory.<strong><img class=\"alignnone wp-image-29645\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/backup4.jpg\" alt=\"\" width=\"731\" height=\"404\" \/><\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Click on<strong>\u00a0Restore<\/strong>. The duration of the restore process is dependent on the file size. Remain on this page until the restore is complete<\/li>\r\n \t<li>Once the restore is complete a new message will appear on your screen with<strong> information regarding where the restored file(s) can be found.<\/strong><\/li>\r\n<\/ol>\r\n<strong>Important to Note:<\/strong>\r\n<ul>\r\n \t<li>xneelo backups are intended for emergency situations.<\/li>\r\n \t<li><strong>You should not rely on our backups as the only copy of your content.<\/strong><\/li>\r\n \t<li>When restoring a backup, should you opt to replace a current file, folder or database, <strong>you will lose any new information created after the time of the backup<\/strong><\/li>\r\n \t<li>Keeping restored content in your folders will affect your <strong>disk usage<\/strong>, so we recommend removing additional files once you have completed the necessary updates (applicable where you have chosen to create a new directory for the backup).<\/li>\r\n \t<li>Should you want<strong> emails <\/strong>restored, please request assistance from our Support team via the Contact Us tab in your konsoleH control panel.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Our restore backup tool enables you to restore files and databases with ease. You can even choose how the files are restored.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[177,168,166],"tags":[22964,18654,17628,17297,16766],"topics":[10403],"class_list":["post-7885","post","type-post","status-publish","format-standard","hentry","category-backups","category-managing-website","category-website","tag-restore-a-backup-of-your-site","tag-restore-website","tag-restore-backup","tag-backups","tag-backup","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":177,"name":"Backups","slug":"backups","term_group":0,"term_taxonomy_id":177,"taxonomy":"category","description":"The importance of Website Backups","parent":168,"count":8,"filter":"raw","term_order":"54","cat_ID":177,"category_count":8,"category_description":"The importance of Website Backups","cat_name":"Backups","category_nicename":"backups","category_parent":168},{"term_id":168,"name":"Managing your Website","slug":"managing-website","term_group":0,"term_taxonomy_id":168,"taxonomy":"category","description":"Managing your Website","parent":166,"count":52,"filter":"raw","term_order":"83","cat_ID":168,"category_count":52,"category_description":"Managing your Website","cat_name":"Managing your Website","category_nicename":"managing-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":22964,"name":"restore a backup of your site","slug":"restore-a-backup-of-your-site","term_group":0,"term_taxonomy_id":22964,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"493"},{"term_id":18654,"name":"restore website","slug":"restore-website","term_group":0,"term_taxonomy_id":18654,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1908"},{"term_id":17628,"name":"restore backup","slug":"restore-backup","term_group":0,"term_taxonomy_id":17628,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw","term_order":"2240"},{"term_id":17297,"name":"backups","slug":"backups","term_group":0,"term_taxonomy_id":17297,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2350"},{"term_id":16766,"name":"backup","slug":"backup","term_group":0,"term_taxonomy_id":16766,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2512"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/7885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=7885"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/7885\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=7885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=7885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=7885"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=7885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}