{"id":7889,"date":"2015-12-15T12:56:27","date_gmt":"2015-12-15T10:56:27","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/support\/?p=7889"},"modified":"2025-03-24T12:47:13","modified_gmt":"2025-03-24T10:47:13","slug":"unable-to-view-site-content","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/unable-to-view-site-content\/","title":{"rendered":"Unable to view site content"},"content":{"rendered":"<p>There are various reasons for your website not displaying\u00a0after publishing. Refer to our guide on <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to upload a website using FTP<\/a>\u00a0 for useful tips to ensure success<\/p>\n<h2>Common Errors:<\/h2>\n<h3>1. Deleting the public_html symbolic link<\/h3>\n<ul>\n<li><strong>Public_html is not a folder,<\/strong> it\u2019s a symbolic link to your webfolder which is viewable on the web (see information on paths below)<\/li>\n<li>If this <strong>symbolic link is removed by mistake,<\/strong> it cannot be recreated by creating a folder called public_html as it will not link to your webfolder<\/li>\n<\/ul>\n<p>If you have removed this link, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> to re-create it for you<\/p>\n<h3>2. Publishing the content in the wrong location<\/h3>\n<ul>\n<li>Your site content should be published in the following path: \/usr\/www\/users\/your-ftp-login<\/li>\n<li>This is within the public_html directory. If you publish in the home folder (\/usr\/home\/your-ftp-login) where mail and logs are kept, content will not be visible to anyone else<\/li>\n<li>Ensure you\u2019ve <strong>published your files correctly within the public_html<\/strong><\/li>\n<li>Double-check to make sure your index file is in this location and not in a subfolder<\/li>\n<\/ul>\n<h3>3. Not removing xneelo&#8217;s holding page<\/h3>\n<ul>\n<li>By default, when you order your package, xneelo provides a holding page. \u201cReserved for\u2026\u201d named index.html<\/li>\n<li>Ensure that you <strong>rename this file or remove it<\/strong><\/li>\n<\/ul>\n<h3>4. File permissions are set incorrectly<\/h3>\n<ul>\n<li><strong>File permissions have the ability to restrict file viewing<\/strong><\/li>\n<li>Files with permissions, that are not the same as your FTP user, will result in no one being able to see these files<\/li>\n<li>It may not be possible to edit files and folders with the incorrect permission \u2013 please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> for assistance if required<\/li>\n<li>Certain file ownerships and permissions can be edited using the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-access-the-file-manager\/\" target=\"_blank\" rel=\"noopener noreferrer\">File Manager<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false,"plain":"There are various reasons for your website not displaying\u00a0after publishing. Refer to our guide on <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to upload a website using FTP<\/a>\u00a0 for useful tips to ensure success\r\n<h2>Common Errors:<\/h2>\r\n<h3>1. Deleting the public_html symbolic link<\/h3>\r\n<ul>\r\n \t<li><strong>Public_html is not a folder,<\/strong> it\u2019s a symbolic link to your webfolder which is viewable on the web (see information on paths below)<\/li>\r\n \t<li>If this <strong>symbolic link is removed by mistake,<\/strong> it cannot be recreated by creating a folder called public_html as it will not link to your webfolder<\/li>\r\n<\/ul>\r\nIf you have removed this link, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> to re-create it for you\r\n<h3>2. Publishing the content in the wrong location<\/h3>\r\n<ul>\r\n \t<li>Your site content should be published in the following path: \/usr\/www\/users\/your-ftp-login<\/li>\r\n \t<li>This is within the public_html directory. If you publish in the home folder (\/usr\/home\/your-ftp-login) where mail and logs are kept, content will not be visible to anyone else<\/li>\r\n \t<li>Ensure you\u2019ve <strong>published your files correctly within the public_html<\/strong><\/li>\r\n \t<li>Double-check to make sure your index file is in this location and not in a subfolder<\/li>\r\n<\/ul>\r\n<h3>3. Not removing xneelo's holding page<\/h3>\r\n<ul>\r\n \t<li>By default, when you order your package, xneelo provides a holding page. \u201cReserved for\u2026\u201d named index.html<\/li>\r\n \t<li>Ensure that you <strong>rename this file or remove it<\/strong><\/li>\r\n<\/ul>\r\n<h3>4. File permissions are set incorrectly<\/h3>\r\n<ul>\r\n \t<li><strong>File permissions have the ability to restrict file viewing<\/strong><\/li>\r\n \t<li>Files with permissions, that are not the same as your FTP user, will result in no one being able to see these files<\/li>\r\n \t<li>It may not be possible to edit files and folders with the incorrect permission \u2013 please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> for assistance if required<\/li>\r\n \t<li>Certain file ownerships and permissions can be edited using the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-access-the-file-manager\/\" target=\"_blank\" rel=\"noopener noreferrer\">File Manager<\/a><\/li>\r\n<\/ul>\r\n&nbsp;"},"excerpt":{"rendered":"<p>Use our list of common publishing errors to troubleshoot reasons for your website not displaying correctly.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[171,178,170,166],"tags":[647,649,651,653,655,279,281,186],"topics":[10463],"class_list":["post-7889","post","type-post","status-publish","format-standard","hentry","category-faq-website","category-ftp","category-troubleshooting-website","category-website","tag-website-not-loading","tag-website-not-showing","tag-cant-see-webpage","tag-website-not-displaying","tag-website-wont-display","tag-ftp","tag-upload-website","tag-view-site-content","topics-website-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":171,"name":"FAQ 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