{"id":7898,"date":"2015-12-15T11:46:31","date_gmt":"2015-12-15T09:46:31","guid":{"rendered":"http:\/\/demo.hetzner.co.za\/support\/?p=7898"},"modified":"2026-02-26T09:16:16","modified_gmt":"2026-02-26T07:16:16","slug":"domain-validation","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/domains\/domain-validation\/","title":{"rendered":"When is Domain Validation required?"},"content":{"rendered":"<p>Domain Validation emails are sent from <strong>support@xneelo.com<\/strong>\u00a0with the subject: <strong>Validation Required <\/strong>or <strong>Verification Required<\/strong><\/p>\n<p><strong>Applies to: .africa, .agency, .app, .biz, .capetown, .com, .digital, .durban, .global, .info, .joburg, .mobi, .net, .online, .org, .shop, .site, .store, .tech, .top, .travel, .xyz<br \/>\n<\/strong><\/p>\n<p>Whether you <strong>register<\/strong>, <strong>transfer<\/strong> or <strong>update<\/strong> your domain, a domain validation is now a requirement<strong>.\u00a0<\/strong>Read the full ICANN (Internet Corporation for Assigned Names &amp; Numbers) report <a href=\"https:\/\/www.icann.org\/en\/system\/files\/files\/sac-058-en.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p><strong>Required for:<\/strong><\/p>\n<ul>\n<li>New registrations and transfers for <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/transfer-your-gtld-to-xneelo-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">gTLDs<\/a> (generic Top Level Domains) <strong>.com, .net, .biz, .mobi, .info, .org <\/strong>and some country code related domains, like<strong> .co.uk.\u00a0<\/strong>\n<ul>\n<li>At the moment most <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/transfer-your-cctld-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">ccTLDs<\/a> (country code related domains) such as <strong>.co.za <\/strong>and<strong><span style=\"font-weight: 400;\">\u00a0.<strong>org.za<\/strong>\u00a0are exempt from validation. <\/span><\/strong><\/li>\n<\/ul>\n<\/li>\n<li>When the <strong>registrant\u2019s first name, last name, <\/strong>or<strong>\u00a0email address <\/strong>was modified<\/li>\n<li>If the WDRP (WHOIS Data Reminder Policy) notice and the 30-day or 5-day expiration notice bounced<\/li>\n<\/ul>\n<h2>The Validation process<\/h2>\n<ul>\n<li><strong>An email is sent to the registrant with a link<\/strong> that should be clicked on to validate the domain.<\/li>\n<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/co-uk-domain-validation\/\" target=\"_blank\" rel=\"noopener noreferrer\">.co.uk domains<\/a> are validated against documentation that the registrant should upload.<\/li>\n<li>Failure to complete the validation process within 15 days of registration will lead to the suspension of your domain.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/domain-validation\/attachment\/validation-email\/\" rel=\"attachment wp-att-47609\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email-1024x975.png\" alt=\"\" width=\"577\" height=\"549\" class=\"wp-image-47609 aligncenter\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email-1024x975.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email-300x286.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email-768x731.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email.png 1214w\" sizes=\"auto, (max-width: 577px) 100vw, 577px\" \/><\/a><\/p>\n<h2><b>What if the Validation email is ignored?<\/b><\/h2>\n<p><b>Failure to validate a domain within 15 days <\/b><span style=\"font-weight: 400;\">results in the domain being placed on<\/span><b> \u2018ClientHold\u2019<\/b><span style=\"font-weight: 400;\"> status, and the domain is <\/span><b>suspended<\/b><span style=\"font-weight: 400;\">, taking the domain and all related services offline.<\/span><\/p>\n<h2><b>Getting a suspended domain name active again<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The validation process has to be completed successfully<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contact us and we will resend the validation email<\/b><span style=\"font-weight: 400;\"> to the current registrant&#8217;s email address. Validation results in the instant reactivation of the domain name.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Services will be up as soon as the status changes from \u2018ClientHold\u2019 to \u2018Ready\u2019<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">.co.uk domains can be activated by submitting an update. However, you should still provide validating documents to avoid your domain being suspended again within 30 days<\/span><\/li>\n<\/ul>\n<h2><b>If the registrant\u2019s email address is not valid<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Registration details can be<\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/how-to-view-your-domain-registration-details\/\"> <span style=\"font-weight: 400;\">updated directly in your Control Panel<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This will trigger a new validation email to be sent to the updated registrant email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once received, the validation can be completed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event that the domain is suspended, activation will be instant following successful validation<\/span><\/li>\n<\/ul>\n<h2><b>How many notification emails will a registrant receive?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For gTLDS, in total 5<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>4 before suspension and 1 after suspension<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An initial notification email is sent on day 1, and then reminders on day 5, day 10 and day 13<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On day 16, if no validation has taken place, the registrant will receive an email informing them of the domain suspension<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For <\/span><b>.co.uk<\/b><span style=\"font-weight: 400;\"> only one email is sent<\/span><\/li>\n<\/ul>\n<h2><b>What if one of the domain notices has bounced.<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All domains with the same contact information will NOT enter the validation process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>validation process only applies to that specific domain name where the notice bounced<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">However, we recommend that the registrant check their email address on all other domains to prevent any future bounced notifications<\/span><\/li>\n<\/ul>\n","protected":false,"plain":"Domain Validation emails are sent from <strong>support@xneelo.com<\/strong>\u00a0with the subject: <strong>Validation Required <\/strong>or <strong>Verification Required<\/strong>\r\n\r\n<strong>Applies to: .africa, .agency, .app, .biz, .capetown, .com, .digital, .durban, .global, .info, .joburg, .mobi, .net, .online, .org, .shop, .site, .store, .tech, .top, .travel, .xyz\r\n<\/strong>\r\n\r\nWhether you <strong>register<\/strong>, <strong>transfer<\/strong> or <strong>update<\/strong> your domain, a domain validation is now a requirement<strong>.\u00a0<\/strong>Read the full ICANN (Internet Corporation for Assigned Names &amp; Numbers) report <a href=\"https:\/\/www.icann.org\/en\/system\/files\/files\/sac-058-en.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.\r\n\r\n<strong>Required for:<\/strong>\r\n<ul>\r\n \t<li>New registrations and transfers for <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/transfer-your-gtld-to-xneelo-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">gTLDs<\/a> (generic Top Level Domains) <strong>.com, .net, .biz, .mobi, .info, .org <\/strong>and some country code related domains, like<strong> .co.uk.\u00a0<\/strong>\r\n<ul>\r\n \t<li>At the moment most <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/transfer-your-cctld-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">ccTLDs<\/a> (country code related domains) such as <strong>.co.za <\/strong>and<strong><span >\u00a0.<strong>org.za<\/strong>\u00a0are exempt from validation. <\/span><\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>When the <strong>registrant\u2019s first name, last name, <\/strong>or<strong>\u00a0email address <\/strong>was modified<\/li>\r\n \t<li>If the WDRP (WHOIS Data Reminder Policy) notice and the 30-day or 5-day expiration notice bounced<\/li>\r\n<\/ul>\r\n<h2>The Validation process<\/h2>\r\n<ul>\r\n \t<li><strong>An email is sent to the registrant with a link<\/strong> that should be clicked on to validate the domain.<\/li>\r\n \t<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/co-uk-domain-validation\/\" target=\"_blank\" rel=\"noopener noreferrer\">.co.uk domains<\/a> are validated against documentation that the registrant should upload.<\/li>\r\n \t<li>Failure to complete the validation process within 15 days of registration will lead to the suspension of your domain.<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/domain-validation\/attachment\/validation-email\/\" rel=\"attachment wp-att-47609\"><img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/12\/Validation-email-1024x975.png\" alt=\"\" width=\"577\" height=\"549\" class=\"wp-image-47609 aligncenter\" \/><\/a>\r\n<h2><b>What if the Validation email is ignored?<\/b><\/h2>\r\n<b>Failure to validate a domain within 15 days <\/b><span >results in the domain being placed on<\/span><b> \u2018ClientHold\u2019<\/b><span > status, and the domain is <\/span><b>suspended<\/b><span >, taking the domain and all related services offline.<\/span>\r\n<h2><b>Getting a suspended domain name active again<\/b><\/h2>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >The validation process has to be completed successfully<\/span><\/li>\r\n \t<li  aria-level=\"1\"><b>Contact us and we will resend the validation email<\/b><span > to the current registrant's email address. Validation results in the instant reactivation of the domain name.<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >Services will be up as soon as the status changes from \u2018ClientHold\u2019 to \u2018Ready\u2019<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >.co.uk domains can be activated by submitting an update. However, you should still provide validating documents to avoid your domain being suspended again within 30 days<\/span><\/li>\r\n<\/ul>\r\n<h2><b>If the registrant\u2019s email address is not valid<\/b><\/h2>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >Registration details can be<\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/how-to-view-your-domain-registration-details\/\"> <span >updated directly in your Control Panel<\/span><\/a><\/li>\r\n \t<li  aria-level=\"1\"><span >This will trigger a new validation email to be sent to the updated registrant email address<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >Once received, the validation can be completed<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >In the event that the domain is suspended, activation will be instant following successful validation<\/span><\/li>\r\n<\/ul>\r\n<h2><b>How many notification emails will a registrant receive?<\/b><\/h2>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >For gTLDS, in total 5<\/span><\/li>\r\n \t<li  aria-level=\"1\"><b>4 before suspension and 1 after suspension<\/b><\/li>\r\n \t<li  aria-level=\"1\"><span >An initial notification email is sent on day 1, and then reminders on day 5, day 10 and day 13<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >On day 16, if no validation has taken place, the registrant will receive an email informing them of the domain suspension<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >For <\/span><b>.co.uk<\/b><span > only one email is sent<\/span><\/li>\r\n<\/ul>\r\n<h2><b>What if one of the domain notices has bounced.<\/b><\/h2>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >All domains with the same contact information will NOT enter the validation process<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >The <\/span><b>validation process only applies to that specific domain name where the notice bounced<\/b><\/li>\r\n \t<li  aria-level=\"1\"><span >However, we recommend that the registrant check their email address on all other domains to prevent any future bounced notifications<\/span><\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Domain validation is required whether you register, transfer or update your domain. Ensure you validate your domain registrant address.\u00a0<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[155,157,160],"tags":[23666,22976,22973,22979,483,485,717,889],"topics":[10391],"class_list":["post-7898","post","type-post","status-publish","format-standard","hentry","category-domains","category-managing-domains","category-troubleshooting-domains","tag-validation","tag-verify-contact-information","tag-domain-suspension","tag-verify","tag-domain-validation","tag-validate","tag-gtld","tag-icann","topics-domain-transfers"],"acf":[],"additional_meta":{"category_title":[{"term_id":155,"name":"Domains","slug":"domains","term_group":0,"term_taxonomy_id":155,"taxonomy":"category","description":"Registering 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