{"id":6777,"date":"2020-05-12T11:17:48","date_gmt":"2020-05-12T09:17:48","guid":{"rendered":"https:\/\/xneelo.co.za\/insights\/?p=6777"},"modified":"2024-04-12T16:23:59","modified_gmt":"2024-04-12T14:23:59","slug":"how-to-spot-payment-redirection-scams","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/insights\/how-to-spot-payment-redirection-scams\/","title":{"rendered":"How to spot payment redirection scams"},"content":{"rendered":"<p><b>Payment redirection<\/b><span style=\"font-weight: 400;\"> is a type of scam where cybercriminals attempt to trick unsuspecting individuals into making payments into a fraudulent account. Usually, the name of the account looks legitimate, but the account number is different, making these scams difficult to identify.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cybercriminals are constantly thinking of new ways to scam unsuspecting customers. That\u2019s why it\u2019s important to be vigilant \u2013 90% of payment redirection scams are a result of successful <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/how-to-deal-with-phishing-scams\/?loggedin=1\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">phishing attempts<\/span><\/a><span style=\"font-weight: 400;\">. Criminals use multiple tactics to trick people \u2013 and businesses \u2013 out of large sums of money. The only way to protect yourself is to be prepared and to understand <\/span><i><span style=\"font-weight: 400;\">how<\/span><\/i><span style=\"font-weight: 400;\"> these invoice scams work.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How payment redirection scams work<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Cybercriminals have identified a flaw in the banking system \u2013 bank account names and account numbers do not need to match for a transfer to be successful. This is the basis for most of these scams.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fraudulent parties use <\/span><a href=\"https:\/\/xneelo.co.za\/insights\/what-you-need-to-know-about-phishing-scams\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">phishing<\/span><\/a><span style=\"font-weight: 400;\"> tools and social engineering (manipulating individuals into divulging personal information) to gain access to legitimate business email accounts. This could happen to any supplier you deal with, new or regular, making you less inclined to suspect foul play.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once the fraudulent party has access to the email account, they intercept emails containing invoices\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They alter the banking details, and sometimes the contact numbers, and resend the doctored invoice to the customer.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The customer receives an invoice that looks legitimate because only a few details have been doctored.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The customer \u2013 none the wiser \u2013 makes payment to the \u2018supplier\u2019 with the incorrect banking details.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As soon as the transaction takes place, the fraudulent party immediately transfers the money to multiple different accounts and the money is gone, without a trace.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-12701\" src=\"https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-758x474.png\" alt=\"payment redirection scam\" width=\"758\" height=\"474\" srcset=\"https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-758x474.png 758w, https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-1024x640.png 1024w, https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-380x237.png 380w, https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-768x480.png 768w, https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-1536x960.png 1536w, https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1.png 1907w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Incidents like this often come to light only when the legitimate supplier queries why the payment hasn\u2019t been made yet. Upon investigation, both parties learn that they\u2019ve been compromised.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In South Africa, payments of this nature cannot be traced nor reversed: just another reason it\u2019s vital that you follow these steps to verify all payments before making them.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to protect yourself\u00a0<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Always verify bank details<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before making payments, especially for large amounts, always verify the banking details. If you\u2019ve dealt with the supplier before, compare the details to an older invoice, or verify the details once and save them on your internet banking. To verify details, call the company\u2019s Financial Department and double-check the banking details on the invoice.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Do not use the contact number on the invoice, as those details may have been doctored as well. Use the contact information on the company\u2019s website. If a supplier\u2019s banking details have changed, ask for stamped proof from the bank.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Understand what you\u2019re paying for<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Cybercriminals may use domain spoofing to send you fake invoices. They register a domain that looks very similar to a legitimate business name and send invoices for generic services, like \u2018licences\u2019. They may even follow up with a phone call to pressure you into making payment.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If you\u2019re not sure what you\u2019re paying for, follow up internally with your team or phone the company on their website contact number. Research the company online and make sure they are a legitimate business before making any payments.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Be vigilant<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Always keep an eye out for phishing attempts and do not share your personal information or passwords with anyone. No trustworthy company will request your personal information (login details, passwords, etc), especially not via email.\u00a0 And be wary of any emails that contain typos or grammatical errors.\u00a0 Check the \u2018from\u2019 email address as well \u2013 make sure the spelling of the domain name is correct and not a case of <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/why-am-i-receiving-nonrelated-bounce-messages-in-my-mailbox\/?loggedin=1\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">domain spoofing<\/span><\/a><span style=\"font-weight: 400;\">. Check that the email address matches the name of the person sending the email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With these tips, it should be easier not to fall prey to payment redirection scams. Ask questions, verify all banking details and don\u2019t make any transactions unless you\u2019re <\/span><i><span style=\"font-weight: 400;\">absolutely<\/span><\/i><span style=\"font-weight: 400;\"> sure what they\u2019re for and who the payment is going to. It\u2019s better to be safe than sorry \u2013 and out of pocket.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to read more on this topic? <\/span><a href=\"https:\/\/xneelo.co.za\/insights\/everything-you-need-to-know-about-phishing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Find out everything you need to know about phishing here.<\/span><\/a><\/p>\n","protected":false,"plain":"<b>Payment redirection<\/b><span > is a type of scam where cybercriminals attempt to trick unsuspecting individuals into making payments into a fraudulent account. Usually, the name of the account looks legitimate, but the account number is different, making these scams difficult to identify.\u00a0<\/span>\n\n<span >Cybercriminals are constantly thinking of new ways to scam unsuspecting customers. That\u2019s why it\u2019s important to be vigilant \u2013 90% of payment redirection scams are a result of successful <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/how-to-deal-with-phishing-scams\/?loggedin=1\" target=\"_blank\" rel=\"noopener\"><span >phishing attempts<\/span><\/a><span >. Criminals use multiple tactics to trick people \u2013 and businesses \u2013 out of large sums of money. The only way to protect yourself is to be prepared and to understand <\/span><i><span >how<\/span><\/i><span > these invoice scams work.\u00a0<\/span>\n<h2><span >How payment redirection scams work<\/span><\/h2>\n<span >Cybercriminals have identified a flaw in the banking system \u2013 bank account names and account numbers do not need to match for a transfer to be successful. This is the basis for most of these scams.\u00a0<\/span>\n<ul>\n \t<li  aria-level=\"1\"><span >Fraudulent parties use <\/span><a href=\"https:\/\/xneelo.co.za\/insights\/what-you-need-to-know-about-phishing-scams\" target=\"_blank\" rel=\"noopener\"><span >phishing<\/span><\/a><span > tools and social engineering (manipulating individuals into divulging personal information) to gain access to legitimate business email accounts. This could happen to any supplier you deal with, new or regular, making you less inclined to suspect foul play.\u00a0<\/span><\/li>\n \t<li  aria-level=\"1\"><span >Once the fraudulent party has access to the email account, they intercept emails containing invoices\u00a0<\/span><\/li>\n \t<li  aria-level=\"1\"><span >They alter the banking details, and sometimes the contact numbers, and resend the doctored invoice to the customer.<\/span><\/li>\n \t<li  aria-level=\"1\"><span >The customer receives an invoice that looks legitimate because only a few details have been doctored.\u00a0<\/span><\/li>\n \t<li  aria-level=\"1\"><span >The customer \u2013 none the wiser \u2013 makes payment to the \u2018supplier\u2019 with the incorrect banking details.<\/span><\/li>\n \t<li  aria-level=\"1\"><span >As soon as the transaction takes place, the fraudulent party immediately transfers the money to multiple different accounts and the money is gone, without a trace.\u00a0<\/span><\/li>\n<\/ul>\n<span ><img class=\"alignnone size-medium wp-image-12701\" src=\"https:\/\/xneelo.co.za\/insights\/wp-content\/uploads\/2020\/05\/payment_redirection_scams-1-758x474.png\" alt=\"payment redirection scam\" width=\"758\" height=\"474\" \/><\/span>\n\n<span >Incidents like this often come to light only when the legitimate supplier queries why the payment hasn\u2019t been made yet. Upon investigation, both parties learn that they\u2019ve been compromised.\u00a0<\/span>\n\n<span >In South Africa, payments of this nature cannot be traced nor reversed: just another reason it\u2019s vital that you follow these steps to verify all payments before making them.\u00a0<\/span>\n<h2><span >How to protect yourself\u00a0<\/span><\/h2>\n<h3><span >Always verify bank details<\/span><\/h3>\n<span >Before making payments, especially for large amounts, always verify the banking details. If you\u2019ve dealt with the supplier before, compare the details to an older invoice, or verify the details once and save them on your internet banking. To verify details, call the company\u2019s Financial Department and double-check the banking details on the invoice.<\/span><span >\n<\/span><span >\n<\/span><span >Do not use the contact number on the invoice, as those details may have been doctored as well. Use the contact information on the company\u2019s website. If a supplier\u2019s banking details have changed, ask for stamped proof from the bank.<\/span>\n<h3><span >Understand what you\u2019re paying for<\/span><\/h3>\n<span >Cybercriminals may use domain spoofing to send you fake invoices. They register a domain that looks very similar to a legitimate business name and send invoices for generic services, like \u2018licences\u2019. They may even follow up with a phone call to pressure you into making payment.<\/span><span >\n<\/span><span >\n<\/span><span >If you\u2019re not sure what you\u2019re paying for, follow up internally with your team or phone the company on their website contact number. Research the company online and make sure they are a legitimate business before making any payments.\u00a0<\/span>\n<h3><span >Be vigilant<\/span><\/h3>\n<span >Always keep an eye out for phishing attempts and do not share your personal information or passwords with anyone. No trustworthy company will request your personal information (login details, passwords, etc), especially not via email.\u00a0 And be wary of any emails that contain typos or grammatical errors.\u00a0 Check the \u2018from\u2019 email address as well \u2013 make sure the spelling of the domain name is correct and not a case of <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/why-am-i-receiving-nonrelated-bounce-messages-in-my-mailbox\/?loggedin=1\" target=\"_blank\" rel=\"noopener\"><span >domain spoofing<\/span><\/a><span >. Check that the email address matches the name of the person sending the email.<\/span>\n\n<span >With these tips, it should be easier not to fall prey to payment redirection scams. Ask questions, verify all banking details and don\u2019t make any transactions unless you\u2019re <\/span><i><span >absolutely<\/span><\/i><span > sure what they\u2019re for and who the payment is going to. It\u2019s better to be safe than sorry \u2013 and out of pocket.<\/span>\n\n<span >Want to read more on this topic? <\/span><a href=\"https:\/\/xneelo.co.za\/insights\/everything-you-need-to-know-about-phishing\/\" target=\"_blank\" rel=\"noopener\"><span >Find out everything you need to know about phishing here.<\/span><\/a>"},"excerpt":{"rendered":"<p>Cybercriminals are constantly thinking of new ways to scam unsuspecting customers. That\u2019s why it\u2019s important to be vigilant &#8211; 90% of payment redirection scams are a result of successful phishing attempts.<\/p>\n","protected":false},"author":7,"featured_media":12704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_searchwp_excluded":"","inline_featured_image":false,"footnotes":""},"categories":[1519],"tags":[],"content_group":[6462,6399,6456],"class_list":["post-6777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to spot payment redirection scams - xneelo Insights<\/title>\n<meta name=\"description\" content=\"A payment redirection scam is a type of scam where cybercriminals attempt to trick unsuspecting individuals into making payments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xneelo.co.za\/insights\/how-to-spot-payment-redirection-scams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to spot payment redirection scams - 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