Overdue payments in x-Account billing

A scheduled automated payment attempt takes place on the 1st of each month. If unsuccessful we will retry on the 4th and 7th. If these attempts remain unsuccessful, your invoice and account status will be updated and appropriate action will be taken.

You’ll receive an email notification after each failed payment. You can also settle your invoice manually via card payment.

What happens if your invoice isn’t paid?

If your invoice is not settled by day 7, your account will be restricted.

• You will not be able to access your xneelo Cloud project, or create a new project.

If your invoice is not settled by 08:00 SAST on day 28, your services will be cancelled. 

• Your xneelo Cloud project and all associated resources will be permanently deleted, and cannot be recovered.

If you settle your invoice after cancellation, access to your account will be restored. However, please note that this will not reinstate your cancelled services. To continue using our services, you’ll need to reorder your products and restore your data from your own backup.

The timeline below provides more detail on this process:

You may check your Billing Overview in your Control Panel at any time to view your overall billing status. It provides a real-time snapshot of your spending for the month to date, allowing you to track and manage it effectively.

If you have any questions about your account, please contact us via Live Chat or email us at support@xneelo.com.