Who We Are

At xneelo (formerly known as Hetzner) we’re passionate about web hosting – it’s our core business and it’s what we do best. In 1999 we signed up our first customer. Today, over 54 700 customers trust us as their hosting partner. We spend each day working hard to retain their trust. Inspired by our brand promise ‘Trusted in Hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Vision & Values

Delivering a great service experience is born out of teamwork - creative and committed individuals coming together to delight our customers. As a team, we understand that trust is the reward of care and our motto - to be Trusted in Hosting - influences all we do at xneelo.

We chose the name xneelo (pronounced ex-nee-lo) with care. Inspired by a Latin phrase that translates into the ability to ‘create something out of nothing’, we believe that xneelo represents the resourcefulness, ingenuity and industrious spirit of our customers - and of our own team.

It takes passion, determination and consistency to create and grow a business. To bring a dream to life. We’ve always thought of ourselves as enablers: offering a hosting service that empowers our customers to interact and grow their business online, creating a multiplier effect for society to thrive.

Our Brand Manifesto

xneelo exists for and because of our customers:
because of their creativity, their dreams and aspirations.
We are a web curator: custodians of our customers’ hard work.

We exist to reflect their talents. We’re an art gallery, a design agency,
a family business, a dream come true: we’re enabling
the continuation of someone’s livelihood,
we’re a serious hobby wanting to take flight.

We’re all of these things because our
customers dare to step out and make something of themselves.

To create something that didn’t exist before.

  • We are driven by our customers

    Our reputation is built one customer at a time. We make every effort to earn our customer's trust. In all we do, we strive to meet expectations.

  • We operate with integrity

    We strive to do what’s right and never compromise on our values. We honour our agreements and are honest in our communications.

  • We deliver on our promises

    Our continued success depends on keeping our promises, to our customers and to our colleagues. We see ourselves as custodians of the resources entrusted to us.

Awards

xneelo (formerly known as Hetzner SA) strives to push forward the standard of excellence in web hosting. Recognised as an industry leader, we have been accredited with a number of awards.

  • 2019

    National Business Awards Finalist

    Xneelo was acknowledged as a finalist in the Customer Focus Award category, an accolade that acknowledges xneelo’s commitment in offering the highest level of service to its customers.

    Xneelo acknowledged for actively demonstrating the core principles of the Award with its comprehensive customer service procedures and policies.

  • 2019

    Stevie Awards: Silver
    in 2 categories

    Hetzner's customer service team has been internationally recognised in two categories in the international Stevie Awards: Contact Centre of the Year (< 100 seats), and Front-Line Customer Service Team of the Year.

    The list of finalists in all the categories is extensive, with the majority of companies based in the United States, and only a few from elsewhere in the world, such as Taiwan, Canada, Vietnam, Turkey - and South Africa.

    More than 2,700 nominations from organisations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year’s Stevie Awards. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialised judging committees.

  • 2018

    National Business Awards Finalist in
    3 categories

    Hetzner has been named runner-up for the Customer Focus Award, an accolade that acknowledges Hetzner’s commitment in offering the highest level of service to its customers.

    The company was also one of three finalists for the Innovation Through Technology Award, which recognises the company whose technology-based innovation demonstrates improved productivity, quality, effectiveness and efficiencies.

    For the first time, Hetzner was also recognised as a finalist for the Digital Company of the Year Award, which is open to any organisation operating online. It acknowledges companies that innovate and deliver the best possible customer experience within their e-commerce platform.

  • 2016

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2016 National Business Awards.

    As a finalist, Hetzner is acknowledged for actively demonstrating the core principles of the Award with its comprehensive customer service procedures and policies.

  • 2015

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2015 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2015/2014

    Market Leadership Award

    Hetzner has been awarded the 2015 / 2014 South African Web Hosting Market Leadership Award by the international analyst firm Frost & Sullivan.

    The Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

  • 2014

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2014 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2014

    Western Cape Top 300 Companies

    Hetzner has been recognised as a leading company for its contribution to the Western Cape economy by Topco Media, in association with the Cape Regional Chamber of Commerce, WCG Department of Economic Development & Wesgro.The company measured favourably against the following criteria:

    • National turnover
    • Number of employees
    • Peer consensus through feedback on top five competitors

  • 2013

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2013 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2012

    Top Performing Companies

    Hetzner has been acknowledged as a Top Performing Company by Topco Media, in association with the Department of Trade & Industry. The company measured favourably against the following criteria:

    • Year-on-year turnover growth
    • Market leader in our industry sector
    • The quality of our operation

    Hetzner has been identified as a leading performer as a result of the company’s sustained excellence and financial performance.

  • 2010

    Best Employers South Africa

    Hetzner has been recognised as a Best Employer for two consecutive years (2009 & 2010) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries.

    The Award is presented to companies who have been successful in linking HR’s strategic priorities with the priorities and goals of the business as a whole. The accreditation is based on the HR Benchmark™ research process, a scientific and objective approach to assessing employer performance.

  • 2009

    Top Performing Companies incorporating the Top 300

    Hetzner has been acknowledged as a Top Performing Company for three consecutive years (2009, 2007 & 2005) by Top Companies Publishing (PTY) Ltd in association with the Department of Trade and Industry. Hetzner is one of 300 companies that were nominated for sustained excellence in corporate performance.

    The companies selected for this award were measured against strict entry criteria, formulated in consultation with respected and credible business organisations and academic institutions.

  • 2006

    Top ICTe Companies Award

    Hetzner has been named a Top 50 ICTe (Information, Communication, Technologies and Electronic sectors) company for two consecutive years (2006 & 2004) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries. This prestigious award is offered to companies who have demonstrated success in their respective markets in South Africa.

    Hetzner was informed that the Top ICTe Companies Award was discontinued in 2007.

  • 2005

    Technology Top 100 Minister’s Award Finalist

    Hetzner was singled out as one of six finalists to receive the Minister’s Award for Overall Technology Excellence (small enterprise), at the National Technology Top 100 Awards Banquet on 23 November 2005.

    Up against fierce competition, Hetzner was acknowledged for its innovative use of technology to develop and enhance existing business practices through its proprietary control panel, konsoleH™.

Membership

  • Internet Service Provider’s Association of South Africa (ISPA)

    Xneelo is a member of ISPA, which is widely considered to be a credible, representative industry association. As members of ISPA, we subscribe to their code of conduct and support the initiatives they undertake in the service providers industry.



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  • German Chamber of Commerce

    Xneelo is a member of the Southern African-German Chamber of Commerce and Industry. As a member we are kept informed of current economic affairs between the two trading countries and receive access to information sources and facilities that allows us to leverage the representation and development of our services in Southern Africa and beyond.

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