Chat to us

Looking for support? Browse through our Help Centre where you’ll find the answers to your most common questions. If you can’t find what you’re looking for, you can get immediate support from our consultants via Live Chat.

Simply click on the button below or our chat widget in the bottom right-hand corner of any webpage on the site.

Why Live Chat?

  • You can get support instantly.
  • Our support consultants are available 24/7 via Live Chat.
  • It’s the same support from the consultants you’re used to.
  • Save time, access Live Chat via our Control Panel, where you’re already authenticated.

Experience the same award-winning support you know and trust quicker and more conveniently.

Find the advice you need in our Help Centre:

  1. Get simple answers to your questions.
  2. Browse support articles by name or topic.
  3. Follow our step-by-step guides.

Chat is available 24/7 for all technical queries. Account support chat hours are from 08:00-00:00 SAST, Monday to Friday.

Call us

087 071 0066 / 0861 0861 08
International: +27 21 970 2000

Calls are available on weekdays between 08:00 and 00:00 SAST for Technical Support and 08:00 – 17:00 SAST for all other queries.

Support where and when you need us

Access these support features within your Control Panel:

  • 24/7 Live Chat, no further authentication required.
  • Easily access over 400 step-by-step Help Centre articles.
  • View our latest Network Status updates.
  • Share your experience by leaving a review.
  • Easily submit a ticket via our Support Portal, and we’ll get back to you.

Our locations

Head Office

Belvedere Office Park, Unit F
Bella Rosa Street

Samrand Data Centre

21 Landmarks Avenue
South Africa