Streamlining South Africa’s connectivity landscape
For more than two decades, SOLIDitech has powered South Africa’s leading Internet Service Providers through its end-to-end business automation platform, SOLID. This powerful system enables ISPs to unlock new revenue streams and deliver seamless, data-driven connectivity experiences at scale.
“Our mission is to make complex ISP operations simple and reliable,” says Annette Gardner, Marketing Manager at SOLIDitech.
With operations running around the clock, uptime and performance are non-negotiable. As customer needs grew and their platform complexity deepened, SOLIDitech needed infrastructure that could scale while maintaining crucial control, cost-effectiveness and consistency.
A strategic move to cloud infrastructure
SOLIDitech strategically expanded its infrastructure by incorporating xneelo Cloud alongside its existing providers. This move wasn’t about replacement, but about strengthening their hybrid setup to achieve improved redundancy, faster performance and simplified management for their South African customer base.
How it works:
- Hybrid architecture: SOLIDitech’s architecture combines xneelo Self-Managed Dedicated Servers and xneelo Cloud to support production, demo, and test environments.
- Local redundancy: To maintain absolute continuity, workloads are replicated between Cape Town and Johannesburg, offering critical protection against regional outages.
- Rapid recovery: Leveraging cloud-based snapshots and restore tools significantly reduces downtime and simplifies recovery.
- Automation-ready infrastructure: Cloud resources integrate seamlessly with SOLIDitech’s internal orchestration and unified data platform tools, enabling streamlined order-to-cash processes and rapid deployment.
“Xneelo provides us with local redundancy, cost-effective pricing and low-latency services.”
Why they chose xneelo Cloud
The SOLIDitech team evaluated both international and local hosting providers before selecting xneelo Cloud. Their decision was guided by a core need for reliability, cost-efficiency and complete control of their mission-critical systems.
Xneelo Cloud offered the ideal balance: a flexible platform, supported by responsive local experts, low-latency performance within South Africa, and a transparent, predictable pricing model.
“With over 20 years of collaboration, we’re confident that xneelo Cloud can scale with us as our customers’ needs evolve,” says Annette.
Business impact
By strengthening its infrastructure, SOLIDitech has seen measurable gains in performance, reliability and operational agility:
- Improved customer experience: Locally hosting workloads dramatically reduces latency for customers in South Africa.
- Operational resilience: Redundancy between their Cape Town and Johannesburg environments strengthens operational resilience against potential failures.
- Agile planning: Pay-as-you-go pricing simplifies forecasting, allowing the team to plan infrastructure costs with greater accuracy.
- Reduced downtime: Streamlined recovery processes have reduced downtime during maintenance and testing cycles.
“There’s real value in working with a local partner that understands your market and infrastructure needs.”
Advice for other businesses
For SOLIDitech, a company built on proven reliability and expert engineering, a dependable infrastructure partner is crucial for continuous innovation. With xneelo, they can focus on advancing their automation technology and fulfilling their mission of simplifying complex ISP operations.
“For businesses that need high reliability at a cost-effective rate, xneelo is an excellent choice.”
By combining xneelo Cloud’s flexibility with its own automation expertise, SOLIDitech continues to power South Africa’s ISP industry with reliable, scalable solutions, returning its focus to its customers’ needs.
