Building trust through transparent IT solutions
Symlogia, a South African IT support company, has built its reputation on a simple philosophy: “IT without compromise.” Founded by Ben Symington, the company was created as a haven for both staff and customers, with transparency, honesty and accountability at its core.
What started as an IT support business quickly evolved into a full-service technology partner. Today, Symlogia manages firewalls, servers, cloud solutions, and even designs global platforms spanning multiple countries, complete with least-cost routing and advanced security configurations.
“Our technical philosophy is always around security – always,” says Ben. “That’s the starting point, and then we build from there to make sure things work properly and securely.”
A strategic infrastructure partnership
As Symlogia’s client base expanded to include supporting mission-critical applications and banking customers, its infrastructure requirements became increasingly complex. They required hosting that could deliver enterprise-grade reliability with complete root/admin control, especially for workloads where downtime is not an option.
Today, Symlogia manages over 20 xneelo Self-Managed Dedicated Servers, supporting diverse workloads ranging from ERP systems to accounting software, and catering to customers whose uptime requirements are non-negotiable.
How it works:
- Multi-server architecture: Managing over 20 Self-Managed Servers to support diverse enterprise workloads, including ERP systems and accounting software
- Security-first integration: Implementing virtual firewalls with localised IPs for seamless and secure connectivity
- Banking-grade reliability: Supporting mission-critical applications for banking customers where security is crucial and uptime is non-negotiable.
- Flexible scaling: Utilising a wide range of add-ons, including memory and storage upgrades, to customise resources and scale as needed with minimal downtime
- Complete control: Maintaining full root/admin access for immediate troubleshooting and quick resolution of client needs without delays
Why they chose xneelo Self-Managed Dedicated Servers
Before moving to xneelo, Symlogia explored several providers but encountered common challenges, including poor support and a lack of technical expertise, which prevented them from resolving complex issues.
With xneelo:
- Direct access to experienced customer support – no scripted responses
- Cost-effective solutions with a wide range of customisations for affordable scaling
- Full root/administrator access control allows for immediate issue resolution
- Wide range of add-ons, including remote desktop licenses, memory upgrades, and storage options
“There really isn’t a challenge with xneelo,” notes Ben.
“Nine times out of ten, we can solve our client’s needs using xneelo Self-Managed Dedicated Servers.”
Business impact
Xneelo helps Symlogia streamline operations and deliver reliable outcomes:
Cost efficiency:
- A wide range of servers and customisation options reduces unnecessary costs while supporting sustainable growth.
Performance:
- Servers handle mission-critical workloads smoothly and reliably.
Operational efficiency:
- Full admin access and seamless integration eliminate delays, allowing the team to focus on core IT services and respond quickly to customer needs.
As Symlogia grows, they continue to expand their server footprint with xneelo, adding both Self-Managed and Managed Servers.
Infrastructure that enables rapid response
These results are made possible by xneelo’s Self-Managed Servers:
- Enterprise-grade customisability: Scale servers and add-ons as needed
- Direct support: Knowledgeable support consultants resolve complex issues quickly
- Seamless integration: Virtual firewalls with localised IPs for smooth network connections
- Full visibility: Admin tools enable instant problem resolution
Advice for other businesses
Symlogia’s journey shows how the right infrastructure partner can deliver reliability, security, and a competitive edge:
“I highly recommend xneelo to other technical professionals. Systems that work, and people who know what they’re doing.”
Key takeaways:
- Choose providers with real technical expertise
- Fast support response times are critical to customer trust
- Build security into every technical decision
- Maintain full control for mission-critical workloads
The competitive advantage
By choosing xneelo Self-Managed Servers, Symlogia transformed infrastructure constraints into a competitive advantage, delivering “IT without compromise” through secure, transparent, and dependable technology solutions.
“Move to xneelo. Get it done quicker.”
