Self-Managed Servers: Password updates

Customers with Self-Managed Servers are able to update the following passwords:

  1. File Storage password
  2. Operating System (OS) password
  3. Remote Control password
  4. konsoleH Admin password
  5. xneelo Control Panel password



    • Operating System (OS) password

      For security reasons, we do not keep a record of the OS details. Customers are responsible for keeping a record of these details.





    • Remote Control password

      In order to change the password for your Remote Control, you need to know the current password. Here’s how:

      How to reset Remote Control passwords

      The Remote Control password can’t be recovered. If you have lost this password, contact dedicated@xneelo.com to request that your server be power cycled in order to reset your password.





    • konsoleH Management (Admin) password

      If you have forgotten your konsoleH Management password, it can be reset by following the steps below:

      1. Enter your Account email address and click Reset Password.
      2. A reset password link will be sent to your email address: Click on the included link.
      3. A new window will open, providing you the opportunity to update your password. Use your email address and new password to log in to konsoleH.

      Should you no longer have access to the email address to which the password reset link is sent, please contact us for assistance.

      If you have access to konsoleH, your password can be updated by following these steps:

      1. Browse to konsoleH and log in at Admin level.
      2. Select the Account Admin tab in the top right-hand corner.
      3. Under Account Details select Management Password.
      4. Follow the instructions to choose a new password.
      5. Click on Update.





    • xneelo Control Panel Management password

      If you have forgotten your xneelo Control Panel Management password, it can be reset by following the steps below:

      1. Browse to the xneelo Control Panel login page.
      2. Click on Forgot your password?
      3. Enter the Account email address and click Send Reset Link.
      4. A verification email will be sent to your email address if there is an existing account for the email address entered. Click on the included link.
      5. A new window will open, providing you the opportunity to update your password. Follow the instructions to complete this update.

      Use your email address and new password to log in to the xneelo Control Panel.

      Should you no longer have access to the email address to which the password reset link is sent, please contact us for assistance.

      If you have access to your xneelo Control Panel, your password can be updated by following these steps:

      1. Log in to the xneelo Control Panel.
      2. Select the initials icon in the top right-hand corner.
      3. Select the Password tab.
      4. Enter your Current password and New password.
      5. Click on Save.



    Assist Note

    It is good practice to update your passwords regularly for security purposes.

    Assist Tip

    Keep your account secure by enabling two-factor authentication.

    Assist Note

    All Self-Managed tools and features are now available in the new xneelo Control Panel. Make the switch to the new xneelo Control Panel and discover a simpler, more secure way to manage your hosting.