Insights

The latest xneelo news, customer success stories and best-practice advice to enable your business.

Access convenient support when you need it with Live Chat

July 29, 2023

Here at xneelo, we are constantly looking for ways to improve the support we deliver and meet your needs more efficiently.

With Live Chat support, we’re able to enhance the availability of our support team and offer you convenient access to help when you need it most. 

Best of all, you will be speaking to the same award-winning consultants you know – in real time. 

Why Live Chat?

In recent years, we’ve seen Live Chat grow as a preferred method of accessing support because of the convenience and always-on availability it offers customers. 

With Live Chat, you can select the type of query you have, allowing us to connect you with the right kind of support quickly. 

Your options include:

  • account management
  • billing support
  • upgrades and downgrades
  • cancellations
  • sales assistance
  • technical support
  • service interruptions
  • other 

It’s a convenient way to access support without disrupting your schedule and work in progress while you’re being assisted. 

xneelo live chat

Our goal has always been to enable our customers and provide the best possible service we can.

With live chat: 

  • You can get assistance instantly.
  • Chat with a support consultant 24/7. 
  • You receive the same support from the consultants you’re used to.
  • We are able to extend and improve our service to our customers.

More ways to support you

Our Help Centre will always be available to help you find the answers to your most common questions. 

If you can’t find what you’re looking for or need assistance right away, navigate to any website page on xneelo.co.za to get immediate support from our consultants via Live Chat. To start a new chat, simply click on the chat widget in the bottom right-hand corner of the page.

Chat is available 24/7 for all technical queries. Account support chat hours are from 08:00-00:00 SAST, Monday to Friday.

Learn more

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