Chat to us
Looking for support? Browse through our Help Centre where you’ll find the answers to your most common questions. If you can’t find what you’re looking for, you can get support from our consultants via Live Chat.
Simply click on the button below or our chat widget in the bottom right-hand corner of any webpage on the site.
Why Live Chat?
- Our support consultants are available 24/7 via Live Chat.
- It’s the same support from the consultants you’re used to.
- Save time, access Live Chat via our Control Panel, where you’re already authenticated.
Experience the same award-winning support you know and trust.
Find the advice you need in our Help Centre:
- Get simple answers to your questions.
- Browse support articles by name or topic.
- Follow our step-by-step guides.
Chat is available 24/7 for all technical queries. Account support chat hours are from 08:00-00:00 SAST, Monday to Friday.
Call us
021 970 2000 / 021 300 6901
International: +27 21 970 2000
Calls are available on weekdays between 08:00 and 20:00 SAST for Technical Support and 08:00 – 17:00 SAST for all other queries.
Support where and when you need us
Access these support features within your Control Panel:
- 24/7 Live Chat, no further authentication required.
- Easily access over 400 step-by-step Help Centre articles.
- View our latest Network Status updates.
- Share your experience by leaving a review.
- Easily submit a ticket via our Support Portal, and we’ll get back to you.
Our locations
Head Office
Belvedere Office Park, Unit F
Bella Rosa Street
Durbanville
7550
Samrand Data Centre
21 Landmarks Avenue
Centurion
Gauteng
South Africa
