Complaints Escalation Procedure
At xneelo, we are committed to resolving your issues and concerns as quickly and efficiently as possible. Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at firstname.lastname@example.org
What we will do
On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within one business day of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.