Legal

Cookie Policy

1. Introduction

At xneelo, we use cookies and similar tracking technologies to ensure our website and services function effectively, enhance your experience, and help us understand how our products are utilised.  We process personal information collected via cookies in accordance with applicable data protection laws, including POPIA, on the basis of your consent (for non-essential cookies and our legitimate interests (for essential cookies). 

This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences. For general information about how we collect, use, and protect personal data, please see our Privacy Policy.

Who Does This Policy Apply To

This Cookie Policy applies to anyone who visits our website or uses our services, including:

  • Website visitors and prospective customers.
  • Current customers and service users.
  • Business partners and contractors.

2. How We Use and Manage Cookies

2.1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site recognise your device, remember your preferences, and provide insights into how people use our services.

Cookies can be:

  • First-party cookies: Set directly by xneelo.
  • Third–party cookies: Set by external providers (such as analytics or advertising partners).
  • Session cookies: Temporary, deleted once you close your browser.
  • Persistent cookies: Remain on your device until they expire or are deleted.

2.2 How We Use Cookies

We use different types of cookies to support the secure and reliable operation of our website, to understand how visitors use our services, and to improve your overall experience. 

Cookie TypePurposeConsent RequiredExamples of Use
Essential (Necessary) CookiesEssential for our website and services to operate correctly. These include login and navigation cookies, as well as cookies used for fraud prevention and security monitoring.No – these are strictly necessary.Session management, authentication, load balancing and security monitoring.
Functional CookiesAllow us to remember your settings and preferences to enhance your experience.YesLanguage preferences, region settings, accessibility options
Analytics (Performance and Behavioural) CookiesHelp us understand how visitors interact with our website, identify performance issues, and improve our services.YesPage views, click patterns, time on site, mouse movements, browser and device information (pseudonymised)
Marketing (Advertisement) CookiesUsed to display relevant advertising, measure campaign effectiveness, and support social media integrations.YesAd delivery, campaign tracking, social media sharing and remarketing

Full Cookie Details

For a complete list of all cookies we use, including specific cookie names, purposes, and retention periods, please click here. We maintain this detailed list in the settings tool to ensure you always have access to up-to-date, accurate information on which cookies are active.

2.3. Third-Party Cookies and Transfers

We use cookies from trusted third-party service providers for different purposes:

  • Essential security cookies: These protect you and our services from fraud and security threats. Because they’re necessary for safe operation, they cannot be disabled.
  • Optional cookies: We also use cookies for analytics and advertising, which you can manage in your cookie preferences.

2.4. International Data Transfers

Some of these third-party providers may process your data outside South Africa. When this happens, we ensure appropriate legal and technical safeguards are in place to protect your information in accordance with applicable data protection laws.

This includes:

  • Entering into Data Processing Agreements (DPAs) with all providers.
  • Incorporating Standard Contractual Clauses (SCCs) where required.
  • Implementing encryption and pseudonymisation to protect your data during transfer and storage.

2.5. Third-Party Widgets and Limitations

Our website may also include cookies or widgets set directly by our business partners (for example, maps or social media tools). We do not have access to or control over these cookies. Any information collected by them is governed by the privacy policy of the company that created them, and not by xneelo. 

We encourage you to review the third-party policies for details on how they handle your information.

3. Your Cookie Rights and Controls 

3.1. How We Obtain Cookie Consent

When you first visit our website, you’ll see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your preferences by category

Your choices are saved and you can change them at any time.

Please note: Blocking essential cookies may prevent parts of our website from functioning correctly.

3.2. Managing Your Preferences

You control which cookies are used when you visit our site. You can update your preferences at any time by:

  • Using our cookie preference centre: Click “manage my cookies” to control all optional cookies. Essential cookies will remain active as they are necessary for the site to function securely.
  • Browser settings: Most browsers allow you to refuse or delete cookies. Please refer to your browser’s help documentation for instructions.

Important: If you use multiple devices or browsers, you’ll need to set your preferences on each device or browser separately.

3.3. Retention & Deletion of Cookie Data

Cookies are stored on your device for the retention periods listed above and will automatically expire once those periods have passed. You can also manually delete cookies at any time by adjusting your browser settings. 

Cookie TypeTypical Retention Period
Session CookiesDeleted when you close your browser
Essential CookiesVaries by function, typically 1-12 months
Analytics CookiesUp to 14 months 
Marketing CookiesVaries by provider, typically 6-12 months

Cookies will automatically expire once their retention period has passed. You can also manually delete cookies at any time by:

  • Adjusting your browser settings
  • Updating your preferences in our cookie centre
  • Clearing your browser’s cache and cookies

4. Important Information  

4.1. Updates to This Policy

We may modify this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

By continuing to use our website after changes take effect, you accept the updated Cookie Policy. We encourage you to review this policy periodically to stay informed about how we use cookies.

4.2. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, we’re here to help:

For information about how we collect, use, and protect your personal data more broadly, please see our Privacy Policy.

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