How to Cancel your order within the 7 day grace period
For your peace of mind, we offer a 7 day grace period on new orders. Should you change your mind about your purchase within 7 days of placing your order with us, you will be given a full refund on the hosting fee.
We will also refund domain name registrations, with an R5 administration fee charged on all co.za domain registrations and an R10 administration fee on all other domain registrations.
How to cancel your hosting package and domain
Note that when cancelling within this 7 day period, both the domain and hosting account will be deleted immediately. Ensure that you have a copy of all web and mail content before proceeding.
- Browse to konsoleH and log in at Admin level
- Select or search for the domain name that you wish to cancel in the Hosting Services tab
- From the lefthand menu, select Manage Services > Package Admin > Manage Terminations
- Select Confirm
- You will receive the following message
We are committed to providing superior service levels. Providing us with your reason(s) for canceling a package will assist us in improving our service. We would greatly appreciate your feedback.
