Why do I need to verify my account?

As an online business, we face the challenge of verifying our customers’ identities without direct face-to-face interaction. To ensure a high level of security and to protect our customers from potential fraud and illegal activity on our network, we have implemented an account verification process to meet industry standards and regulatory requirements.

Our automated account verification process uses a system that assigns points based on factors typically linked to fraudulent activity. Accounts are flagged for verification following predefined rules.

We regularly review and update our security protocols to ensure compliance with industry standards and regulatory requirements, ensuring the safety of your online assets.

To verify your account, we’ll require the following documents to reflect the details used when you created your account:

• A clear colour copy of your Identity Document or Passport for verification of your identity.
• Proof of address, such as a utility bill or store account statement, no older than 3 months.

We want to assure you that any personal documents provided will be used exclusively for identity verification purposes. These documents are securely stored and managed in compliance with applicable data protection regulations. We have strong security protocols in place to protect your personal information, and access to this data is limited to authorised personnel who need it to verify your account.

We apologise for any inconvenience caused by this verification process. We are committed to protecting the security of our customers and the integrity of our network.

Please forward your verification documents to verify@xneelo.com.