x-Account credit notes and refunds
This payment method is exclusively available to accounts with an x-number.
A credit note is a formal acknowledgement of adjustments made to your account, including credits and refunds. It ensures transparency and provides accurate documentation of the transaction. In the event of an adjustment, we’ll send you an email with a link to your credit note.
You can view and download your credit notes under Credit Notes in the xneelo Control Panel.
Steps
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3Under BILLING in the side menu, select Credit Notes.
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4This view provides detailed billing information and allows you to:
- View your credit notes within a set range of dates by clicking in the date fields, and then choosing Done.
- See the details of a particular credit note by clicking on View next to each credit note.
- Download your credit note by selecting the download icon to the right of the credit note, next to View.
Credit
Credits owing will be applied to any outstanding invoices you have with us, or towards your next invoice.
Refunds
Refunds are returned to the same payment card or account used for the transaction, via PayU. A refund may take up to 14 days to reflect in your account, depending on your bank, day of the week as well as possible delays due to public holidays.
A refund remains at xneelo’s sole discretion and may be issued as a result of billing discrepancies e.g. in the event of billing errors.
We answer your most pressing questions in our x-Account billing FAQ article.
If you have any queries, please contact us.
