What is the difference between my two customer accounts in the xneelo Control Panel?

Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account. For example, if you already have an account with one or more products, you’ll need to create a new account to order xneelo Cloud, activating an improved billing experience in the process. 

Each account has unique features, such as different customer numbers and available payment methods, plus separate billing and invoices. Once set up, you can use the Account Switcher to toggle between accounts.

Here are some of the main differences you’ll notice when you have two accounts set up:

  Account with an x-number All other accounts
Avatar shape and colour
 xCP avatar Avatar blue
 Customer number Begins with an ‘x’, for example: x3286586775 Begins with a ‘C’, ‘F’ or only contains numbers, for example: C0699206220, F0800129301, 21496307
 Products xneelo Cloud Web Hosting
Domains
Managed WordPress
Volume Plan
Managed Servers
Self-Managed Servers
Colocation
Payment methods Recurring debit or credit card payment Debit order and manual card payment/EFT
Account details Has its own customer account details related to this account Has its own customer account details related to this account
Invoices Invoices are available under “Invoices” when you are on this customer account in the xneelo Control Panel Invoices are available under “Invoices” when you are on this customer account in the xneelo Control Panel

 

FAQs


  • Why do I have two accounts?

    We’re switching to an improved billing system and the new account will integrate and utilise this enhanced billing functionality.





  • Where do I access the two accounts?

    Both customer accounts are accessible via the xneelo Control Panel on your chosen device.

    Desktop: Use the Switch account button (top left) to access any other accounts you have access to, including the ones you are Collaborating on.

    Mobile: Select your menu icon (top left) > Switch account to access any other accounts you have access to, including the ones you are Collaborating on.





  • Where can I find my account details and invoices?

    Each account has unique account details and invoices.

    When you switched to the relevant customer account, go to Billing > Account Details to view and edit your account information or Billing > Invoices to view invoices.



Assist Note

We will continue to update this page to reflect the latest changes and information.

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