Reasons for a domain transfer to fail
There are several reasons that a domain transfer request might be rejected by the current registrar.
Common reasons for domain transfer failure
Not accepted by the Registrant
The domain update request may not have been accepted by the Registrant if
- they have not seen, or have ignored, the emailed update request. Remind them and resubmit the transfer request.
- the Registrant email is no longer in use or is incorrect. You will need to contact the registrar to update the registrant email address.
There may be a dispute and the Registrant has denied the request. If you are not the domain owner, please make contact with them to resolve any outstanding agreements or concerns.
If you have bought a domain from someone, ensure that you adhere to the arrangements of the sale and have paid any relevant fees, or they will deny the transfer request.
The domain name is in Lock status
Contact your registrar for assistance on how to unlock your domain for transfer, or alternatively, you can unlock your domain via their control panel.
60 day Transfer Lock period
Domain names are locked for 60 days after initial registration or previous transfer and can’t be transferred during this period.
Contact email@example.com and request that they set up your domain as a Hosting Only package during this period. Refer to our Hosting Only guide on how to link your domain to your xneelo hosting package.
After the 60-day lock has expired, contact our Admin team again and request that they resubmit the registry transfer.
If a domain is in its Anniversary period of 3 days prior to its expiration up to the 6th of the following month, it can’t be transferred.
Authorisation code or IPS TAG is needed
Some registrars require an Authorisation Code or IPS TAG for the transfer to be processed. This is mainly for .com, net, org, info or biz domains and an IPS TAG for co.uk domain extensions. Contact your current registrar for this information.
The domain has expired
Please contact your registrar immediately to renew the domain and avoid it being deleted and taken by someone else.
Renewal or Registration fee is outstanding
If a renewal or registration fee is still outstanding, the domain cannot be transferred. Please contact your current provider to arrange payment.
Evidence of fraud or court order
Contact your current registrar to establish possible reasons.