How do I check/uncheck ‘Leave a copy of messages on the server’?

We do not recommend leaving a copy of messages on the server for an indefinite period; the maximum period should be no longer than 14 days. Mails accumulate quickly and negatively affect customer disk usage resulting in disk over-usage charges.


  • Outlook 2010

    1. 1
      From the top menu bar select the ‘File’ tab.
    2. 2
      Click on ‘Account Settings’, when the drop down appears beneath this tab click on ‘Account Settings’.
    3. 3
      When the window opens, double-click on your email account
    4. 4
      In the ‘Account change’ window, click on ‘More Settings’, which is located near the bottom right-hand corner.
    5. 5
      Select the ‘Advanced’ tab.
    6. 6
      You should see a checkbox titled: Leave a copy of messages on the server.
    7. 7
      Uncheck ‘Leave a copy of messages on server’ and click on ‘OK’.




  • Outlook 2007

    1. 1
      From the top menu bar select the ‘Tools’ tab.
    2. 2
      Select ‘Account Settings’ from the drop-down list.
    3. 3
      When the window opens, double click on your email account.
    4. 4
      In the ‘Change E-mail Account’ window, select the ‘Advanced’ tab.
    5. 5
      Uncheck ‘Leave a copy of messages on server’ and click on ‘OK’.





  • Thunderbird

    1. 1
      From the top menu bar select the ‘Tools’ tab.
    2. 2
      Select ‘Account Settings’ from the drop-down list.
    3. 3
      From the left menu pane, select ‘Server Settings’.
    4. 4
      In the right section of the window, uncheck ‘Leave messages on server’ and click on ‘OK’.





  • Windows Live Mail

    1. 1
      From the top menu bar select the ‘Tools’ tab.
    2. 2
      Select ‘Accounts’ from the drop-down list.
    3. 3
      When the window opens, double click on your email account.
    4. 4
      Select ‘Properties’.
    5. 5
      Select the ‘Advanced’ tab
    6. 6
      Uncheck ‘Leave a copy of messages on server’
    7. 7
      Click ‘Apply’ and ‘OK’.





  • Macintosh OS X Mail

    1. 1
      Click on the ‘Mail’ menu item and select ‘Preferences’.
    2. 2
      Click on ‘Accounts’ and select your email account.
    3. 3
      Select the ‘Advanced’ tab.
    4. 4
      Check ‘Remove copy from server after retrieving a message’.
    5. 5
      Emails can be immediately deleted from the server by clicking the ‘Remove Now’ button.





  • Entourage

    1. 1
      From the top menu bar select the ‘Tools’ Tab.
    2. 2
      Select ‘Accounts’ from the drop-down list.
    3. 3
      When the window opens, click on your email account.
    4. 4
      Click on the ‘Edit’ button (top of the Accounts window).
    5. 5
      Select ‘Options’
    6. 6
      Uncheck ‘Leave a copy of each message on the server’.
    7. 7
      Emails can be immediately deleted from the server by clicking the ‘Get all messages left on server’ button.



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