Outlook 2007 email troubleshooting

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS



Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Outlook 2007 email troubleshooting guide.

Check existing account settings

1. Launch Outlook 2007
2. Select Tools from the top menu bar, then Accounts Settings

Select the relevant account

3.On the Account Settings screen, click Change on the E-mail tab


Check your settings

4. Ensure that your settings are correct as below – replacing with your own name and domain.

  • Account Type can be POP or IMAP
  • Incoming mail server starts with mail. followed by the domain name e.g. mail.example.com*
  • Outgoing mail server starts with smtp. followed by the domain name e.g. smtp.example.com*
  • User Name is the full email address
  • Password is correct, or reset it via konsoleH
  • Require logon using SPA is not ticked

outlook2007 settings

5. Click More Settings

Outgoing Server settings

6. Select the Outgoing Server tab

7. Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked

8. Ensure that you have selected Use same settings as my incoming mail server

Advanced Settings

9. Select the Advanced tab

Ensure that your settings are as below for your choice of either POP or IMAP:

  • Incoming server: 995 (POP) or 993 (IMAP)
  • Use the following type of encrypted connection: SSL
  • Outgoing server (SMTP): 465
  • Use the following type of encrypted connection: SSL

10. Click OK to save these settings
11. Click Next and Finish

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Your Outlook mail program should now be set up correctly to send and receive mail. Still struggling? Contact support@xneelo.com