How to change your email password via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

It’s good practice to change your email password regularly to prevent unauthorised access to your information.

Forgotten passwords can’t be recovered, however, they can be reset in the Control Panel.



  • Reset or Change your email password in Webmail

    Note: You will need to know the current password to change it here. If you have forgotten your password, you will need to log in using the steps above or contact your mail administrator to make the change for you.

    1. Browse to Webmail.
    2. Log in with your:
        Full email address, e.g. me@my-domain.co.za and
        Email password (remember, passwords are case-sensitive)
    3. Click on Settings (the cog icon at the top right).
    4. Click Manage Mailbox in the left menu.
    5. You now need to again log in with your mailbox password.
    6. Click the Change password button.
    7. Enter and verify your new password.
    8. Click Update Mailbox at the bottom of the page.





  • Strong password guidelines

    • Use both upper and lower case letters
    • Incorporate numbers or punctuation marks
    • Ensure your password is at least 14 characters long
    • Do not use your usernames, email addresses or domain names associated with your account
    • Do not use your personal information, like your pet’s name, special dates, or your ID number
    • Use different passwords for your various hosting services
    • Store your passwords securely using a secure application e.g. 1 Password



Assist Note

Use a phrase you can easily remember, but which would be difficult for someone else to guess.  We suggest using phrases such as 1-LOVE-my-dog which are highly secure, according to strength testing sites such as How Strong is my Password. It includes a number, lower and upper case letters and symbols.

Assist Tip

You can create a new email address via the xneelo Control Panel.

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