This guide takes you step-by-step through the process of setting up a new email account in Thunderbird.
If the Mail account is already set up, but giving errors – then refer to our Troubleshooting guide.
Replace example.com with your domain name
♦ Automatic Account configuration
A new email account setup with Thunderbird is quick and easy using Automatic Account configuration.
However, reasons to rather use Manual Configuration are:
- if you prefer POP, as this automatic configuration defaults to IMAP
- if this is a new hosting account and domain propagation has not completed
- Launch Mozilla Thunderbird
- Choose Create a new account > Email
- Choose Skip this and use my existing email
Mail Account Setup
- Enter the following details:
- Your Name (which will appear in the “From” field in your emails)
- Email address
- Password (forgotten passwords can be reset in konsoleH)
- > Continue
- Thunderbird will now automatically check your email settings.
- If your settings are found, then your setup is complete and you can press Done. If your settings are not found, click the Manual config button and continue as below
♦ Manual configuration
Follow the Automatic configuration above, and then choose Manual config.
- Ensure that your settings are correct as below (these are the default settings – replacing with your own name and domain).
- Choose POP or IMAP
- IMAP: Incoming port 993, Outgoing 465 (as below)
- POP : Incoming 995, Outgoing 465
- Ensure that the Username is the full email address.
- If you don’t know your password, reset it via konsoleH.
- For new hosting accounts, temporarily use the IP address instead of the Incoming & Outgoing mail servers.
- SSL is SSL/TLS
- Authentication is Normal password.
- Choose POP or IMAP
- Click Done. Your email setup is complete.
* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.
Email still not working? Read our Troubleshooting Guide