Upgrade your Domain Registration to a Hosting Package via konsoleH When you are ready to add a website and email to your domain, you may upgrade the Registration Only to a hosting package. Read article
Adding Parked domains via konsoleH Parked Domains are domain names that points to the same website content as the domain on which it is ‘parked’ It also includes a one mailbox. Read article
Why am I being prompted for a strong password when I create or update a mailbox password? The control panel enforces strong passwords. These measures have been put in place to protect your online assets. Read article
How do I qualify for xneelo’s money back guarantee? If you have changed your mind after 7 days or you are not satisfied with our service, you may qualify for our money back guarantee on hosting fees. Read article
How to change your database password via konsoleH It is good practice to change your passwords regularly to prevent unauthorised access to your information. Read article
What is a Volume Plan? The Volume Plan is ideal for customers who host a number of websites as it includes generous traffic and disk quotas at a fixed monthly fee. Read article
What is DNSSEC? Domain Name System Security Extensions (DNSSEC) is an extension of the standard domain name system (DNS), which translates domain names to IP addresses. DNSSEC improves security by validating the authenticity of the DNS data. Read article
Enable SSH via konsoleH Enable SSH in order to provide authentication and encryption to ensure that your password and all data sent and received during your sessions are kept safe. Read article
How to cancel your SiteBuilder package via konsoleH Your SiteBuilder account, including all content, features, and functionality, will be permanently removed from our system. Read article
How to reset your WordPress password Step-by-step instructions on how to recover a lost WordPress password or change an existing password. Read article
Domain redemption periods in the gTLD life cycle An explanation of the various grace and redemption stages in the lifecycle of gTLD domains such as .com, before the domain is deleted and available for re-registration. Read article
How to prevent comment spam Comment spam refers to a broad category of spambot or spam postings which abuse web based forms on websites. This article will show how to prevent it. Read article
How to set up two-factor authentication in konsoleH Enhance the security of your konsoleH account with mandatory two-factor authentication (2FA). Read article
How to lodge a complaint We strive to provide products and services of the highest quality. If you are dissatisfied, contact us to lodge or escalate your complaint. Here’s how: Read article
