How to manage FTP Users via konsoleH The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account. Read article
What is a Customer number? Your Customer number is a unique identifier for your account. Read article
How to cancel your hosting and delete the domain via konsoleH The Hosting Services tab on konsoleH allows you to manage your xneelo hosting services and domains, including cancellations. Read article
How to cancel your hosting but keep the domain via konsoleH Management of your xneelo services is done via konsoleH. On cancelling hosting, the domain can be deleted, remain registered or be transferred away. Read article
How to point your website to Weebly Domains registered with xneelo can host the website with Weebly, while keeping other services with xneelo. The DNS is easily updated via your Control Panel. Read article
How do I view my Mail Logs via the xneelo Control Panel? The Mail Logs report provides delivery reports on mail sent to and from email addresses on your domains. These logs are kept for 60 days. Read article
Why formmail.pl is no longer supported Formmail.pl, the form-to-email script, is no longer recommended and not supported on our servers as it poses a security risk. Read article
How to adjust your Spam Filter Score via the xneelo Control Panel All incoming emails to our servers are evaluated for their likelihood of being spam and given a rating based on certain criteria. Read article
How to transfer a co.uk domain name to xneelo In order to transfer your co.uk domain name to xneelo, have your current ISP update the IPS tag. The IPS tag is the label that applies to each provider. Read article
How to verify your domain for Office 365 If you have registered for Office 365 for your domain hosted with xneelo, you will need to verify with Microsoft Office that you are authorised to administer the domain. Read article
Change your Payment Method or Interval via konsoleH If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account. Read article
How to change your xneelo Control Panel password Your Management password is used to access your xneelo Control Panel and controls all aspects of your hosting account. Read article
Colocation: Getting started Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you. Read article
How to place your first order via konsoleH Follow these steps to place your order for our services via konsoleH. Read article
About brute force attacks This is a means of breaking in to the back end of a website with relentless successive attempts, using thousands of possible username/password combinations. Read article
How to restore a backup of your site via konsoleH Our restore backup tool enables you to restore files and databases with ease. You can even choose how the files are restored. Read article
How to upgrade a Domain Registration to a hosting package on your Managed Server To upgrade your Registration Only domain to a hosting package on your Managed Server via konsoleH, refer to this guide. Read article
How to upgrade a Domain Registration to a hosting package on a Volume Plan via konsoleH To upgrade your Registration Only domain to a hosting package within your Volume Plan via konsoleH, refer to this guide. Read article
Point your domain to your WordPress.com site This guide provides the steps to point your domain name to your WordPress.com website. Read article
How to troubleshoot a broken WordPress website If your WordPress website is experiencing an error following a PHP upgrade, follow the steps in this Help Centre article to troubleshoot the error. Read article
