How to cancel a Volume Plan and hosting packages via konsoleH Follow these steps to remove your Volume Plan from your hosting portfolio as well as cancel the individual Web Hosting packages Read article
How to change a stored password in Thunderbird The password isn’t stored together with the mail account details, so you need to access the Thunderbird Password Manager if your mail password changes. Read article
How to adjust Mail records if only the website is transferred to xneelo Access the Manage DNS tool within your Control Panel to adjust your mail records to point to the IP address of the server that is hosting your mail. Read article
About SSD – Solid State Drives An SSD (Solid-State Drive or Solid-State Disk) is a storage device that uses integrated circuits and no moving parts to store data in memory. Read article
What if I refuse to comply with a take-down notice? Should you refuse to comply with our take-down notice, please do so in writing to abuse@xneelo.com. Read article
How to order an internal transfer via konsoleH Domains can be transferred internally between xneelo customers using the following procedure: Read article
How to cancel a domain transfer and change to Hosting Only If you have ordered a Web Hosting package including a domain transfer, the domain transfer can be cancelled and the order converted to Hosting Only. Read article
How to change the package type on a Managed Server It is easy to upgrade or downgrade domains on your Managed Server to a different hosting package of your choice via konsoleH. Read article
What is domain propagation? Domain propagation is the process whereby nameservers update across the Internet to reflect a change in a domain’s DNS record. Read article
Find your hosting server IP address via konsoleH The IP address of the server that hosts your domain can be found in konsoleH. Read article
What Privileges do Contacts have? Did you know that each xneelo account allows you to specify authorised access to various individuals, according to their role? Refer to this detailed table. Read article
Internal Transfers: losing party An internal transfer request is sent to a domain administrator to authorise the transfer of a domain to another customer. Read article
How to adjust mail quotas on your Managed Server To adjust the mail quota for a package on your Managed Server: Browse to konsoleH and log in at Admin level Select or search for… Read article
Website cleaning services Sometimes specialist website cleaning services are needed – e.g. cleaning of hacked websites, reducing disk over usage or troubleshooting high website load. Read article
How to manage a domain’s DNS records via the xneelo Control Panel The Manage DNS tool in the xneelo Control Panel enables you to update your domain’s DNS records. Read article
Domain renewal Domain names are automatically renewed on your behalf. View the date that your domains are due for renewal via your Control Panel. Read article
What are name servers? Name servers are computers that translate domain names into IP addresses (or vice versa). Read article
How to store your passwords securely Consider using a password protection app that allows you to store all your vital information in a central, encrypted space. Read article
How to create a Hosting Only package via the xneelo Control Panel If you’d like to keep the registration of your domain with your current registrar or host, you can order a Hosting Only package. Set up your Hosting Only package in two easy steps. Read article
Authorised Contacts and their Access Rights Set up and maintain a list of additional contacts for your account, depending on the access privileges they require. Read article
