x-Account billing FAQ We answer the most frequently asked questions about billing for xneelo Cloud. Read article
What is the difference between my two customer accounts in the xneelo Control Panel? Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account. Read article
Update your x-Account information via the xneelo Control Panel Maintain correct x-Account information to ensure the timely receipt of invoices and other important notifications. Read article
How to add or change your card information You can view and change your existing card details via Payment Details in your x-Account. Read article
How does xneelo’s x-Account billing cycle work? The x-Account currently supports recurring payments with MasterCard and VISA. Read article
How to view and download your x-Account invoice You can view and download your x-Account invoice via the xneelo Control Panel. Read article
x-Account Billing Overview The Billing Overview provides you with a view of your overall billing status. Read article
How xneelo protects your card information We’re committed to ensuring that your payment details remain secure and protected during online transactions. Read article
How to settle your x-Account invoice You can settle your invoice using the Pay now button in your control panel. Read article
How to view your credit notes You can view and download your credit notes under Credit Notes in the x-Account. Read article
Why was my x-Account payment unsuccessful? We provide some key reasons why a recurring payment might be unsuccessful. Read article
x-Account credit notes and refunds A credit note is a formal acknowledgement of adjustments made to your account, including credits and refunds. Read article
Overdue payments in x-Account billing Learn what happens if your automated payment fails, including retry dates, account status updates, and how to pay manually. Read article
