How to SSH to your hosting server

To connect to a server using a UNIX Terminal or Putty via SSH, please follow the steps below:

On a UNIX machine:

    1. Select your terminal window within the accessories of your start menu.
    2. Type in the following command:

ssh ftpuser@domainname -p2222 Or
ssh ftpuser@serverIPAddress -p2222


ssh -p2222 

  1. A connection attempt will be made to the server.
  2. Click on ‘yes’ when prompted to add the server to your unauthorized server list. If you did not receive this prompt, please continue to the next step.
  3. Enter your FTP password
  4. If your password was typed in correctly you will be logged in and default to the root directory of your FTP user.

On a Windows PC with Putty installed:

  1. Select Putty from your start menu.
  2. Type in your domain name/server IP address in the text field under the label, ‘Host name (or IP address)’, located in the centre of the Putty window. E.g
  3. Ensure that the port is set to number ‘2222’, on the right hand side of the window.
  4. The connection type must be set to ‘SSH’.
  5. Select ‘Open’ at the bottom of the Putty window.
  6. A prompt will appear giving a security warning. Click on ‘yes’ to accept the key and update Putty’s stored keys. If you do not receive this dialog, please continue to the next step.
  7. Enter your FTP username and password when prompted.
  8. To confirm if you are logged into the server, type in the command, ‘dir’ and hit enter. A list of folders will display, which are the same when viewed via FTP.

Note: SSH is disabled by default, but can be activated on request, with a Basic hosting package and higher, at no charge. Managed server customers are able to enable this on a per domain basis via your Domain Management menu item.